Skip to main content

Jim Ellis Buick GMC Mall of GA

(4,313 reviews)
2020 state dealer award
View 8 awards
2020 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(4,313 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Buick GMC Mall of GA from DealerRater.

Want to share your experience with this dealership?

Write a review

Brandon was very professional, answered all my questions.

Brandon was very professional, answered all my questions. Informed of what my vehicle needed done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Ok.

Ok. Are you ready for me to check out? Very frustrating to be recommended for services that are not required by the manufacturer. When questioned, Ed became very agitated. Further took him an additional 20 minutes to check me out after keys were delivered to his desk. The 3% merchant fee is frustrating, specifically since it's not disclosed until time of checkout. This is a direct violation of merchant rules from the card brands.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Thank you Victor for your support, expertise, and

Thank you Victor for your support, expertise, and patience throughout the process. Your persona is a gift and you are a rare gem to JE company. Jovan - thank your for the smooth processing of the financial part of this transaction and great conversation. My husband will definitely see you both soon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

Just great people always looking to help in anyway.

Just great people always looking to help in anyway. Service dept is great and always accommodating

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

My appointment was at 10:30, oil change was completed at

My appointment was at 10:30, oil change was completed at 2:30. The car also was not complimentary washed. Parts for windshield were ordered and radio update successful. The wait time and lack of perks for bringing it there were not appealing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

my appt was made for the following Saturday, James took

my appt was made for the following Saturday, James took care of me so I didn't have to return the next weekend. He was very thoughtful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

Chris was great !

Chris was great ! Very Knowledgable and courteous. First Sales Manager not very friendly,. Wore tennis shoes, Second Sales Manager was great! Finance Manager also excellent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

Nice dealership.

Nice dealership. Richard was very professional and helpful. Bought the vehicle through my credit union.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

It was great.

It was great. Completed quickly and were more than fair cost wise. They do listen.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad everything was completed quickly and to your satisfaction! Until the next time we meet, take care!

Showed up without an appointment Alternator was going

Showed up without an appointment Alternator was going out. Got the car diagnosed quickly and completed the repairs in 3 hours. Back on the road again to Connecticut

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!