Reviews
Friendly
My Service Adviser kept me informed through the whole process. I do think there was some work done on my car that didn't need it before I brought the car in for service but I can't be for sure. My car being a 2017, there was a lot wrong with it and I am not sure if I will purchase another Buick or not.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Your comments keep us motivated and working hard for all our guests! At Jim Ellis Buick GMC Mall of GA, we value our customers and we look forward to seeing you on your next visit. Take care!
After dropping off my car Jerry Reinhardt assured me that...
After dropping off my car Jerry Reinhardt assured me that he would take care of me and answer any of my questions. During the course of the day we made contact and I made decisions on what Services I needed to be completed. he also called me when the service work was done. I appreciated his communication and his service oriented attitude. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is great to read such wonderful comments about your recent experience with us! Thanks again for the positive feedback, and we hope that you have a great day!
Alan was great to work with and went the extra mile to...
Alan was great to work with and went the extra mile to make the purchase of this car worth it! Would definitely recommend to others in the market.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
That's great to hear, Claire! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!
Shopping for a car is usually like going to the dentist....
Shopping for a car is usually like going to the dentist. A dreaded, but necessary task. Our car buying experience with Joe Sullivan and Sammy, surprised us. The entire experience was painless. What a relief.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Pura, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Another Great Service Experience
I was very pleased with the service efficiency and the responsiveness of my service advisor Jerry Rinehart. He kept me informed of the progression of my vehicle; it was actually completed earlier than promised!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is great to read such wonderful comments about your recent experience with us! At Jim Ellis Buick GMC Mall of GA, we value our customers and we look forward to seeing you on your next visit. Take care!
I had an awesome buying experience with Jim Ellis Buick....
I had an awesome buying experience with Jim Ellis Buick. All of the staff were great throughout the entire process. I had my car delivered to Tn and it was one of the smoothest purchases of a car I have gone through.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. If you have any further questions, please don't hesitate to reach out!
Great service. Highly recommended if you are looking to...
Great service. Highly recommended if you are looking to get a new or used vehicle get at issac he will make the deal smooth and efficient
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks for the recommendation, and have an amazing day!
Service rep was excellent - even rode with me to...
Service rep was excellent - even rode with me to understand the error code I was having in the vehicle. Everything was clean and they communicated well
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is great to read such wonderful comments about your recent experience with us, Kmcvols! Thank you so much for choosing Jim Ellis Buick GMC Mall of GA as your first choice for service!
Much better experience than the last time.
Craig did a good job. I came in to buy out a lease that I wasn't happy with, and left with a new vehicle that I'm liking so far.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Blake, we're glad to hear that you had such a good experience with Craig! Please don't hesitate to reach out to us if there's anything more we can do. Congratulations on your new car!
GMC is a cheap outfit. There's always nickel dime cost.
I like the people at Jim Ellis, but your service work is priced out of line. Your estimate for engine and cabin filter. Plus MAS cleaning $300! I did the work myself for $70 w/ 30 minutes of elbow grease.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair