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Auto Connection

(234 reviews)

Reviews

(234 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Overall Great Experience

I had a great experience when I went to purchase a used car from them. Everyone was so helpful, especially Jared. I'm so glad I was able to purchase a car from them. The information that I received over the phone was the same when I walked on lot.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Car Buying Customer

I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range. They took the time to give me all of my options and was never pushy. I ended up getting a brand new car that I LOVE and can afford. They even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. I highly recommend Auto Connection. It was worth the drive to get there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The car

Great service fast and easy I would recommended friends and family to go and see Andy and the sales team from auto connection, everyone was friendly and out going, go see them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best car buying experience ever!

Was not to sure if I was going to get a car. I’m situation is rough and have been to several other dealers. I Aniston gave up but Auto Connection came through for me! Go see Elise, she was the best sales person. She treated me wounderfull was upfront and honest and really cared about me getting into a car I loved.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for the great review Matt! We appreciate your business!

Used Cars shopping

Just wanna thank the team at auto connection for the help this weekend, they were very patient with me and my situation, I didn’t think I was gonna leave with a car and I did, thank you all

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks Jeff for your review, We appreciate your business!!

Liars

They are liars call you and say one thing and then say something totally different when you get there do not go here they are liars

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Dear Chasity, We are sorry you did not have a great experience at our dealership. We would love the opportunity to speak to you and see what can be done to earn your business back. Please contact our customer care department at 571-535-2737.

Happy customer

Me and my son came and brought two financed cars through Elisa Amato at auto connection in Manassas Va she made the process fast and simple. Must come and see her you won’t regret it. Thanks Elisa

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dear Cheryl, We are so happy you had a great experience at our dealership. We appreciate your review and your business!

William Tolson

Great service!! And the salesman Kelvin was great no pressures. I will recommend anyone to get your next car from auto connection bad credit no problem, trust me I know

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Worst Experience Ever

Waste of time! They have you come from far away and give you the xxxxxxxx approval status then when you get here its a wrench thrown in the plan. I ubered all the way there from Vienna to get turned around in the rain. RUN FROM THIS PLACE!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Total Disappointment

They called me while I was at work today, asked me a few simple questions about my income, and told me I was approved for a loan for $22,000. Asked that I come in today because they had a deal on MLK day for 100% financing, so I managed to get off work early and had someone drive me an hour out there just to be told I wasn't actually approved because I had a loan and cosigned on my husband's loan as well. The only way they could approve me is if I gave them $1000. When I spoke with the representative who called me all she could say was "sorry" because they forgot to ask me if I had any other loans in my name. A HUGE waste of my time, I'm just completely disappointed and infuriated. I didn't call them, they called me just to send me on a wild goose chase. If they call you, don't let them waste your time too. Utterly ridiculous.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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