Reviews
Write a reviewHarrisonburg Ford
Had a wonderful experience, everyone was friendly and they stayed late to help us purchase our new vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Worst car buying experience ever!
Had been looking for a new truck for a year, like to do a lot of research. Came into Harrisonburg Ford with a trade in. Was given an offer of $2000 less than 2 other dealerships. When I told the sales manager that he was low on his price and that I had offers for more from two other dealerships he called me a liar. Not exactly a good way to get a customer. Left immediately with an elevated BP. Horrible customer service is too nice of a term.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Unfortunately we were 100% transparent . Customer got upset when we gave him the numbers and showed him that new our truck was $9400.00 more and it was not the same truck. Also he had offer from CarMax that gave him $15500.00 for his trade and we put $19000.00 on it. We try reasonably to do all we can to satisfy customers but don't get upset when we give you information that contradicts what you are telling us. We could have made a deal but customer not willing.
If I could give a zero I would. Of the 10 dealerships I...
If I could give a zero I would. Of the 10 dealerships I visited this was the worst. As a customer I have never been called a liar, the sales manager broke that streak. Not a very good way to get business. Take your money elsewhere. There are far more friendly and honest people to deal with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Great dealership
I spoke with Richard on the phone to make my appointment. Very nice man. Then I spoke with Austin, my salesman, and when I arrived he was very welcoming and bent over backwards to make me feel comfortable. He was great to work with. David in the finance office was very friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We love to hear positive things from our customers as we try to make your buying experience world class. We welcome you to the Harrisonburg Ford Family and we hope that we will always be apart of your buying experiences to come. Thanks again.
They ?Treat you RIGHT?
After a smoke blowing attempt at a local Ford dealer I got on Facebook messenger at 1:30 am and chatted with the sales manager from Harrisonburg Ford. Absolutely priceless experience!! Next morning I was in and out in less than 2 hours with the vehicle I wanted and the other dealership still delivering smoke with voice messages.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you that you gave us the opportunity over the other store. We appreciate you and we value transparency. we welcome you to our family. Thanks so much
Ford F150
Had a very good experience. Staff was very helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John thank you for choosing Harrisonburg Ford and we strive always to make the customer experience the best ever. We thank you for joining our family and we look forward to servicing your vehicle.
New SUV purchase.
Excellent buying experience. Excellent dealership. This the second new SUV since last December. Everything was upfront no surprises. Loved there lifetime power train warranty.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!
Quick and Easy
Showed up late but knew what I wanted. Car was priced well under value. They helped me work the numbers to get where I needed to be. Couldn?t have made it easier on me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Richard, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
bhulse695@gmail.com
Great job ! The truck they offered me actually had more options than I was looking for. At my same price range. I love the 5.0 with the 10 speed .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brian we thank you for joining the Harrisonburg Ford family. We thank you again
Dealer review
Great experience the salesman and management were assume to work with they went all out to help put me into my new truck I would recommend them to anyone looking for a vehicle and will buy my next one from them
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
William thank you for your purchase and welcome to the Harrisonburg Ford Family. We appreciate your business and the opportunity to always be there for your automotive needs.