Reviews
Great experience
We were happy with the entire process! The staff made us aware of all the vehicle features and worked little late to complete the deal.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always outstanding service.
We have two Frontiers and have been going to Bob Moore for nine years. Always the best service. Professional and friendly. Would not go anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
2008 Nissan 350Z Roadster Oil Change.
The service went as expected. Specifically, I was told that it would take about 45-60 minutes. It took approximately 60 minutes. Everyone with whom I interacted was very polite and helpful. I appreciate "no nonsense" service that's limited to my reason for being there and excludes superfluous service that other dealerships try to offer me. In that regard, Bob Moore met my expectations. Having purchased 3 vehicles (two Grand Cherokees and one Nissan Murano) from Bob Moore, I always feel comfortable dealing with both their sales and service staff. My most recent experience was no different. Let Anthony and Matt as well as the service technicians that serviced my Roadster that I sincerely appreciate their efforts and to keep up it up!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Road hazard tire replacement
Only 5800 miles in on my new Maxima I woke up to a flat due to a nail in the sidewall of the right front tire. Called service and spoke with Aaron. He advised to bring it in and they’d look at it. After seeing my warranty paper work and looking at the tire, he advised that it was unfixable and would be covered. Then he ascertained that the replacement tire was only available from Nissan and it would need to be ordered. He then offered to move the right rear tire up and put the spare on the back to help with drivability. The next business day the replacement tire arrived and Aaron and his group had me in and out in 30 minutes with the new tire balanced, installed, and re-stored my spare in the trunk.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience
I worked a long shift before going in to look at larger vehicles. They did their best to get me in and out. When the car I chose didn’t work out, they helped me find a new vehicle that I love.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nissan Titan
First I would like to say thank you to Aaron the service advisor. He was very polite, helpful and listened to my concerns. My air conditioner was not cooling and the fan was not working properly. They replaced the fan and added liquid to the air conditioner until to assist with cooling. It is working perfectly. Thank you very much and I appreciate you being open on Saturdays to get this done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Unprofessional
I have already sent an email about my experience. I had a coupon that expired last month $21.99(i have always used them with NO problem) was told i could one for $28. Well, when i checked out it was $56! I told them i had a coupon then waited at least 10 minutes for them to find it. Then AFTER i left i was called to ask if if i paid! Seriously!!!!! Can you not check the till or look up the receipt?!!! I was actually considering upgrading my Rogue, but felt i was taking advantage of as a single mom & di not get me started on my last years visit when the security guard hit on me so hard & literally stood in front on my car so i couldn't leave!
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Bob Moore's service staff is very courteous and efficient.
I came in on a busy Saturday afternoon without an appointment and was out in less than two hours. I appreciate the service staff being so professional and efficient.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
So quick and easy
Best sales person every and knowledgeable on vehicle that I was interested in. Always stayed in contact with me on used trucks. Very helpful and friendly
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Always pleasant
Matt worked my Pathfinder in for a quick oil change before I had to leave town. The staff is always polite and helpful. They have a nice clean waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair