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Phil Long Ford of Chapel Hills

(756 reviews)
Visit Phil Long Ford of Chapel Hills
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday Closed Closed
2017 consumer dealer award
View 1 awards
2017 consumer dealer award
New (877) 276-7885 (877) 276-7885
Used (866) 983-7307 (866) 983-7307
Service (888) 881-2557 (888) 881-2557

Reviews

(756 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Phil Long Ford of Chapel Hills from DealerRater.

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Chris Taylor is the only reason I use Phil Long Service.

Chris Taylor is the BEST! I have worked with Chris over the past 3 years and he has taken superb care of me and my Ford Edge

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service, and very conscious of my time

Kurt was a huge help when I showed up unannounced needing an oil change. He helped make sure I was able to get the vehicle serviced and back on the road within my allotted time frame. Everything went off without a hitch. Thanks to Kurt I was able to take a quick test drive of a new vehicle while waiting for my current Ford truck. The salesman was great as well. Very professional, yet low pressure. Happy to take a quick spin and let me know what new Fords have to offer. When I'm in the market I'll go back to find Ryan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Patrick Carter

Patrick Carter was most helpful and very professional. He is an asset for Phil Long Ford and the entire service organization. The entire service organization is excellent

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Incredible Deal

I own a fleet for my business and go through a dealer in Denver regularly. After receiving his bottom line price on a new Explorer I took it to Phil Long Ford of Chapel Hills and they beat that price by thousands of dollars and no gimmicks or games. I will be purchasing my work and personal vehicles from Phil Long from now on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Experience with a Knowledgable Sales Person

My favorite thing about the whole experience was the knowledgable sales person, Zach. It made me so happy, to for once, deal with a salesman who knew more about a car than I did. This usually doesn't happen at dealerships and I visited a few before coming to Phil Long. Additionally, Zach is very responsive to all my inquiries and I appreciate this. I do think that the Phil Long dealership should get more comfortable chairs in their showroom and a better WiFi connection for children who sit around bored while parents are busy doing business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Refreshing experience

I went into the dealership not planning to purchase a vehicle, but just to test drive. They made me a deal I couldn't refuse and before I knew it, I had a new Fusion Energi. I love the car and look forward to working with the Phil Long team in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everything was great

Exactly what I expected. They took me early and vehicle was returned in the time frame I was given Everyone was courteous to me. Great service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Happy customer.

Carlitos was great to work with. I appreciated his honesty, no-pressure sales ethic, and his overall knowledge of the vehicle as well as his sense of humor. I felt respected as a female customer and not taken advantage of throughout this process. I've had great Ford vehicles in the past and expect my new Ford Escape to bring many years of service, dependanility, and enjoyment. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Paid service work

Ii needed to replace the front shocks on my 2010 Ford Raptor. I was able to get aftermarket FOX shocks, which the dealership installed for a reasonable price. I was able to speak with the techs working on my truck about any issues found. Work was completed on time when scheduled. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Car buying

Outstanding experience! The salesman and everyone involved were great to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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