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Phil Long Ford of Chapel Hills

(756 reviews)
Visit Phil Long Ford of Chapel Hills
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday Closed Closed
2017 consumer dealer award
View 1 awards
2017 consumer dealer award
New (877) 276-7885 (877) 276-7885
Used (866) 983-7307 (866) 983-7307
Service (888) 881-2557 (888) 881-2557

Reviews

(756 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Phil Long Ford of Chapel Hills from DealerRater.

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This is the worst place sold a car out from me when I had

This is the worst place sold a car out from me when I had a deposit on it I was in the hospital with cancer they told me if I put a deposit on it would be mine when I got out so made me feel so good my dream truck I always wanted was mine got out of the hospital and called to see when I could pick it up they sold it with me putting up a deposit how can you Morley do that is it all about money thank you so much for blowing up a man's dreams and not even care

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

The best salesperson I’ve worked with in 20+ years.

The best salesperson I’ve worked with in 20+ years. He listens to what you say, isn’t pushy and has the best personality.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Tommy Lovato made this car buying experience totally

Tommy Lovato made this car buying experience totally fantastic! He is not only extremely knowledgeable about the products he sells, but also courteous and patient. I wholeheartedly recommend him, and the Phil Long Ford team, to family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Hundreds of Complaints Can’t Be Wrong — Phil Long Is a

Hundreds of Complaints Can’t Be Wrong — Phil Long Is a Dud If you like disappearing deposits, surprise fees, long waits for your check, and a finance office that treats your bank account like an open bar — you’re going to love Phil Long. Hundreds of consumer complaints and at least one FMLA lawsuit later, they’re still going strong. Add-ons you didn’t ask for? Rolled right into your loan. Warranties you thought were optional? Not anymore. Oh, and if you’re military — congratulations, you’re the favorite target for over-inflated financing and “custom” loan padding. Their motto might as well be: “What you don’t know can still make us a profit.” Check the BBB reports. Ask around Fort Carson. Read the reviews they bury with coupons. Then ask yourself — are all those angry customers just unlucky… or are they just the ones who read the fine print too late?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We're very sorry to hear about your experience and take these types of concerns seriously. We’d appreciate the opportunity to learn more about what happened so we can look into it further and work toward a resolution. Please contact us directly at CHFDGuestExperience@PhilLong.com with your full name and the details of your visit. We’re committed to transparency and customer satisfaction, and we’d like the chance to address any unresolved issues you may have had.

We had a great experience working with Leo.

We had a great experience working with Leo. He was friendly and knowledgeable. Would absolutely work with him again!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

If i could give more than 5 stars I would.

If i could give more than 5 stars I would. Avery Harrison was the most user friendly, helpful, and responsive employee I have ever worked with. No pressure, just knowledgable, useful, and understanding. He and his manager, David Bales, took care of our military family and we couldn't be happier!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Best buying experiance ever!

Best buying experiance ever! John Vigil and team made this Super hassle free with delivery to Denver metro couldn't have been easier. Superb

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Ramona has giving me the best experience and customer

Ramona has giving me the best experience and customer service I have ever had so shout out to her, if there’s something you want she gonna make sure you get it so thank you !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Rewriting this review but same outcome 10/10 everything

Rewriting this review but same outcome 10/10 everything was perfect and Ramona was amazing. Helped me get what I wanted and was very helpful. If anyone is looking for a vehicle please go here you won’t be disappointed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Best experience I’ve ever had at a dealership.

Best experience I’ve ever had at a dealership. Worked with me to insure that I was happy with the outcome 10/10 word recommend for anyone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.