Reviews
Write a reviewthank you!
My family just recently purchased an expedition from Dana. The best part about her is that she did not forget about us! I worked with her over the course of 3 months. She was not pushy and allowed us to do our research and gave us her best deal the first time. We love the truck and still keep in contact with Dana for we will be purchasing a second car soon.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
great people!
I'm not local to this dealership but they have a rather large inventory and I bought a Roush Mustang from them. I traded in two other mustangs. Being I'm a couple hours away I called in to get info on the mustang. I talked to Dana. Not only was she knowledgeable and nice but friendly as well and understood I didn't want to waste my time driving there to not come to terms on buying the car. We worked out almost all of the details over the phone and when I did take the drive my car was parked out front ready for me to take home. I was in and out in less than a hour. I would recommend Dana to anyone. Thanks so much!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Love my mustang!
Dana Put together a successful business deal. I'm from PA and Easton is a hike for me but they had the car I wanted. I came down on a Saturday and everything was ready to go. I went straight into the office signed my papers and came out a happy man. The business done here was some of the best I've done. I will be buying my next mustang here and do plan on referring everyone I know to Dana. She was very helpful, and knew what she was talking about. I didn't get the run around from her and I appreciate that. Thanks dana!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great selection
Although I did not buy a car here (nothing to do with the dealership) i would reccommend them to anyone in the market. I was interested in a new C-max hybrid. I sent an internet inquiry to them. I was contacted in the next 10 minutes! I was very pleased it was that quick. I was contacted by Dana who answered all questions I had and was very polite. She set an appt with me to drive the car and although I love it I could not purchase that same day. I will be ready to buy closer to summer and will definitely be contacting Dana! Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Awesome team
I went to Hertrich Ford and was greeted by Matt sparks he was a delight to work with found me the perfect car and treated me kindly and was not pushy at all I would recommend him over any other sales person I've dealt with. If you're in the market definitely look him up
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Outstanding Customer Service & Care
Out of all the cars I have purchased my recent visit to Hertrich's Ford Dealership in Easton MD by far is the best car shopping experience I have ever had. Matthew Sparks met me at the door with a smile on his face, listened to what I was looking for in my new car, and then was able to make professional knowledgeable recommendations. He then worked hand and hand with the Sales Manager to ensure that we received the best deal possible. Then he helped us work with the Finance Manager to confirm that all our needs were met while closing the deal. Upon taking ownership of My new Ford Taurus Matthew cleaned out our old car transferred all my personal items into my wonderful new ride (have I said how much I love my new 2012 Ford Taurus? LOVE IT!!!! I will never ever buy anything but a Ford ever again.) He even helped SYNC our cell phone's to the car, helped program our Sirus XM radio to stations that I prefer, had the car polished and shined so that she sparkled. He helped walk me through enrolling my car with Ford's SYNC program online. It was just all these small gestures that WOW'ed me and made my experience the best ever. Hertrich has a diamond of an employee with Matthew Sparks.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
excellent service
I purchased a car from Joshua Focht at Easton Ford. He was an excellent professional salesman.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
sales experience
Joshua Focht at Heirtrich Easton Ford was excellent. He took his time and was very pleasant.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
satisfied
I sent an email request in about a new Ford and young lady by the name of Dana called me within five minutes. This was by far faster then any other dealership that I put request into. She gave her best price the first time. She set up an appointment for me the same day. When I got there the vehicle was pulled up and ready to go. The vehicle I purchased was described prefect and I was in and out of the dealership in about an hour.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Experience!
I came in to look, wasnt sure what I wanted 2 buy but lady by the name heather reid was so kind and understanding and showed me all available cars to my budget . Needless to say I will be back and deffently refer people . Great job heather !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase