Puente Hills Chrysler Dodge Jeep Ram

Muy mal servisio lleve mi jeep gladiator mojave al servisio de vaterias me cambiaron las dos baterias pero me quebraron el fender casi tres meses para que ellos se isieran responsables solo porque les tome un video el dia en que me lo dieron antes de salir de alli y ellos se negaban bueno ya que lo isieron no lo camviaron solo lo pintaron por encima y la pintura esta mala y muy porosa muy mal servisio

I purchased a new Jeep last year and ever since has given me problems. The purchase process was a hot mess. I sign paperwork and then a couple of days later they said they messed up on something that stated we gave them $600 in deposit. They keep calling us stating the finance company will charge us for that. They offer to send an associate to our home to have us resigned the purchase agreement. We finally went and offer a free tank gas out of courtesy. It has had a noise that sounds like a marbel rolling around the jeep every time I make a turn or something like that and of course the dealer was like we have to charge you to check that out and are you sure it’s not a toy. I took it in September for oil change, recall check and that noise. I told them I’ll wait but they took more than 8 hours for oil change and recall check, they didn’t check the noise as they didn’t have enough time. It’s now November and they finally got the recall parts and I just dropped it off and they said it will be done today or maybe tomorrow. When I asked about a loaner. They say they don’t offer one to call jeep and see if they could provide one. But jeep doesn’t provide loaners due to recall. I was shocked to hear that like if it’s my fault for the recall. It’s really hard get in touch with the correct person. I always get tossed around. Now it’s making a clacking noise and at this point I feel like they sold a lemon! Honestly, I would never recommend this dealer. Their practice of how they conduct business is horrible!!

This dealership is by far the worst dealership to buy from. They try to rip you off at every chance they get. They have crazy markups on vehicles that do not have markups at other CDJ dealerships. They even tried to mark up a custom order which other dealerships laughed at when shopping around. My advice... stay away. The initial salesman is usually nice and honest, but their bosses are the slimy salesman type.

TLDR: They sold me a car that came with major issues that I had to get fixed on my own, which cost me thousands extra. I sent invoices and the manager said that he would reimburse a small part of it, but the check was never sent. I purchased a used car from Puente Hills Chrysler Dodge Jeep Ram on July 4, 2022. A couple of days later, it was discovered that the windows in the front half of the car didn’t work at all, and a few days after that the air conditioning system died completely - this left me both without air conditioning and without the ability to roll down the windows in the middle of the summer heat wave in SoCal, a safety issue in the extreme temperatures. They claimed that the car was inspected and maintained, which was apparently untrue. I called the dealership multiple times per week over the course of several weeks, always getting forwarded to different extensions and always leaving voicemail messages in which I clearly stated the issue, my contact information, and a request to have my call returned - I never received a return call (which is funny, because when I was trying to arrange a test drive, I always received prompt return calls and sometimes even follow up texts, which shows me that they ARE able to give thorough, responsive customer service… when they choose to). After my phone calls were ignored, I received the automated prompt to leave a review on DealerRater, so I shared my experience on that platform. Of course, only after doing that, a manager named Josh reached out via email. He said that there was no guarantee that they would fix the car’s issues for free, but that I should bring the car into their service center anyway (extremely inconsiderate to have someone travel from out of the area, during the highest spike in gas prices, just so they can “take a look” without any commitment to fixing the issues free of charge). But I agreed to make an appointment and called the service center, with the same results as before - leaving several messages, even offering specific days that I could bring the car in, never receiving any confirmation. Again, there were actual safety issues due to the extreme midsummer heat and not being able to roll down windows OR use the air conditioning, so at this point I had no choice but to take the car to a local service center that was actually answering the phone/returning calls. I then emailed the scanned invoices, which showed proof of needing to spend a total of $3,025.14 to have the issues repaired and requested reimbursement. Josh said that he would only authorize a reimbursement check in the amount of $793.66. I was disappointed that only a portion of the expenses were being accounted for, but I confirmed my address both in writing (email) and in a voicemail message… and no check was received. I sent a follow up email on August 19, stating: “Good morning, It has been over two weeks since I was told both verbally and in writing that a check would be sent, but I have not received anything. May I have confirmation that there has been follow through for this and that it is on the way?” No response. It is now December 9, and I still have not received a check or any response.

Sold us one jeep with engine light on, then sold us another with no plates, but DMV says they had the plate. Took total advantage of my son in his first car buying experience don’t shop here!

This was my first time visiting this dealership. I brought my Ram 1500 in for an issue with a check engine light and they fixed the issue but… when I came back to pick it up I immediately noticed a dent and gash on my front driver side panel above the wheel well as the mechanic was driving it out. I told him as soon as he got out of the truck, and he informed my service advisor Michael Ramirez who said the dealership would need to review the photos they take as standard practice when a customer drops off a car and picks it up. We both took pictures of the damage, and I waited a few days for them to follow up. They didn’t follow up. So I reached out asking for the photos and never got a reply, then I called and of course no one answered so I left a message. They have ghosted me since. I’m now filing a claim with my insurance and letting them take over from here. I will never bring my Ram or Dodge here again. How hard is it to admit someone messed up and fix it? If that had happened this review would have been a good one not a bad one.

I drove over an hour to this dealership while keeping communication with the salesman to ensure this car was still available. I arrived, test drove and went to sign the papers for them to come back and say the car was already sold . I didn't want to buy the add ons and I felt that they didn't sell me the car because they weren't going to make enough on it. I already had preapproved financing which they didn't seem to like either. They are out to make as much on you as possible. Go somewhere else that wants to make a deal!

They recommend what you don't need. Check your factory maintenance book first before you approve any services. New management is sucks. Bad service. Looks like Employees are not happy there.

Alex and Gus were amazing during my car purchase process. They worked hard to ensure that I received a great deal and the Finance Department worked just as hard to ensure that the deal was finalized. If you are looking for a vehicle and looking for a dealership that will work exceed your expectation, don’t waste your time shopping anywhere else.

Initially, my cousin and I had gone to Jeep for a test drive and to discuss prices on a Wrangler. What started as an idea turned into a purchase this weekend. Caleb provided us with such great service and information. We were at the dealership longer than anticipated, but the team at Jeep worked with her (my cousin) to ensure payments were within her budget. Everyone who helped us was informative and welcoming and we would recommend PH Jeep to anyone. A big thanks to everyone, especially, our friend, Caleb!!