Reviews
Great service
Great service on time great people to deal with buying experience was vantastic my family has 4 vehicles from this dealership 2
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great feedback, Kenneth. You and your family's continued patronage of our dealership are sincerely appreciated. As always, don't hesitate to let us know if you're visiting again soon. Our staff is always ready to help you with anything. Also, don't forget about the complimentary, scheduled shuttle service that we provide as part of our "10-Point Value Guarantee." Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153
Quick Service
Check in for service was fast. Wait time wasn't bad at all. Comfortable and clean waiting area. Service rep explained work provided and current status of car.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Also, don't forget that we provide a complimentary, scheduled shuttle service as part of our "10-Point Value Guarantee" if you ever bring in your car for servicing. Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153
Great service department, sales not so much!
Great service department! Sales not so much. Would not budge on price and 2 days later dropped it by 1000.00. Don't appreciate!
- Customer service 5.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Mike. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153
No pressure experience
I like the fact that I didn't feel pressured and that once I decided which vehicle I wanted, Thomas made it happen!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the excellent review, Angela. It is great to know that Thomas was able to provide you with a pressure-free car buying experience. Please feel free to call or stop by if there is anything else we can do to help you. Also, don't forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our "10-Point Value Guarantee." Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153
Awesome
The sales person was absolutely awesome. Everyone there was so nice and very professional. The facilities were spotless and very comfortable. It didn't take me all day like prior experiences, I was in and out.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate your marvelous feedback, Susan. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future automotive needs. Also, don't forget to take advantage of our complimentary, 119-point annual inspection that we offer all our customers as part of our "10-Point Value Guarantee." Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153
Great customer service as well as repair service
Tim was very professional and went out of his way to keep me informed as to the status of all the repairs being made. He is an excellent representative of the quality people working there. All the work was done to a very high standard and I'm very pleased with the job everyone did.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your awesome review, Leslie. I'm very happy to hear that Tim was such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on. We strive to provide excellent customer service, and we're glad that this was the case for you. Please let us know if there's anything else we can do for you. Also, we would like to remind you of our complimentary scheduled shuttle service as part of our "10-Point Value Guarantee" for the next time you visit us. Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153
Ford Fairfield Customer Service
Our Sales rep was very responsive and thorough. The car was delivered in perfect shape. I would recommend you to anyone looking for a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Tilman, we love hearing from happy customers. We know that buying a car is an important decision and it's awesome to know that our team assisted you in such an efficient manner. Please feel free to contact us if you have any questions on your new vehicle. Also, please don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee." Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153
20K Service
Fast, friendly...no hassle, they just looked up my maintenance contract and did everything that needed to be completed. I have been a satisfied customer, of this service department, for almost 4 years.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the wonderful review, Christel. It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Also, don't forget about the complimentary, scheduled shuttle service that we provide as part of our "10-Point Value Guarantee." Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153
Quick lane
Great customer service and very quick and very clean. Facilitiy was very organized compared to other Fords. Would come back again
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us, Nicole. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. Also, don't forget to take us up on the complimentary, 119-point annual inspection that came with your vehicle purchase as part of our "10-Point Value Guarantee." Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153
Friendly staff
Low price up front, large inventory to choose from with a great sales guy (Ernesto Marin) I would check this dealerships prices before any other!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jerome, Thank you for the feedback. We are happy to hear of your positive experience at Ford Fairfield, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future. Also, please don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee." Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153