Reviews
quick lane service
It was simple to make the quick lane apt and before I knew it, my service was complete. All the personnel involved were professional and courteous.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Patrick, Thank you so much for taking the time out of your day to share your experience with everyone. We believe in courteous and professional customer service and I'm glad that our team made such a great impression on you. Please take advantage of our complimentary scheduled shuttle service another fantastic benefit of our "10-Point Value Guarantee." Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153
Tony was a awesome...he was...grrreeeaat!
Tony was awesome. Couldnt have asked for a better person to help us. It was painless and we felt like we got a real good deal in a very timely manner. Thank you Tony.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share with us, Rod. The goal of the Ford Fairfield team is to ensure a painless and enjoyable purchasing process for each of our customers. We are pleased to hear Tony did a great job in assisting you in your purchase. Please remember that we're always here to assist you with any future auto needs. Also, don't forget to take advantage of our complimentary, 119-point annual inspection that we offer all our customers as part of our "10-Point Value Guarantee." Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153
Great experience
Bryan was great!!!! I'm definitely calling him for my next car purchase. Call Ford of Fairfield and ask for Bryan.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review, Daniel. We're glad to have Bryan on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Also, don't forget to take advantage of our complimentary, 119-point annual inspection that we offer all our customers as part of our "10-Point Value Guarantee." Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153
Excelent service
Working with Andrew the sales agent. Thorough with his explanation. Did not take a whole day to complete the sales transaction.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Emmanuel, Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Andrew was able to meet your needs. At Ford Fairfield, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and quick as possible. Be sure to take advantage of the complimentary, 119-point annual inspection that we offer as part of our "10-Point Value Guarantee." Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153
What The Truck (in a good way)!!!!
My husband and I have been in the market for a truck for about 2 months now. After extensive research and multiple grueling trips to different dealerships, Ford Lincoln of Fairfield is what caught our attention. From start to finish the sales people were easy, attentive to our needs, super friendly, and most important empathetic to the fact that we had our 2 1/2 year old daughter with us every time we came in. (My daughter loves their kids playroom) Mark Byrd is the wonderful young salesman who had assisted us in weeding through Ford's huge selection of F150's and was instrumental in helping us come to a final decision. Even after the sale was all said and done Mark Byrd along with Nikki Rau went above and beyond to address ALL of our needs and concerns in regards to our brand new truck. Much love to Ford Lincoln Fairfield. When looking into one's "TRUCKING" needs this place comes highly recommended in my book!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it is important we do everything in our power to ensure they drive away happy customers. It does not surprise us that Mark and Nikki went above and beyond for you; it is just an example of why they are such a great asset to our team. We will make sure they hear your kind words. Also, don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.” Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153
Great
Took us right in at quick lube and was done within an hour while we shopped for a new or new to us suv.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Deborah, It is wonderful to hear that our staff at Ford Fairfield was able to provide you with a great experience. We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Also, we would like to remind you of our complimentary scheduled shuttle service as part of our "10-Point Value Guarantee" for the next time you visit us. Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153
Ford Explorer
Great service and professionalism. Vehicle ready when promised. All repairs done expertly and correct. I always go to Fairfield Ford for all my repairs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words, Sandra. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Ford Fairfield, we value our customers and we look forward to seeing you down the road. Also, don't forget that we provide a complimentary, scheduled shuttle whenever you bring in your car for servicing as part of our "10-Point Value Guarantee." Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153
Great customer service
Everybody I dealt with during my visit was exremely kind and accomodating. The Ford of Fairfield quick lane is definitely not lacking in the service department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Reuben and thank you for your kind words. We appreciate our team and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Also, don't forget that we offer a complimentary, scheduled shuttle service to all of our service customers as part of our "10-Point Value Guarantee." Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153
Great service
Jake was very helpful and took very thoughtful care of us. He was able to help us with transportation while our under warranty work was being completed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your outstanding review, Keli. I'm very happy to hear that Jake was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you. Please let us know if there's anything else we can do for you. Also, don't forget that we provide a complimentary, scheduled shuttle service as part of our "10-Point Value Guarantee" if you ever bring in your car for servicing. Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153
Great car shopping experience
My car shopping experience was very stress free, quick process. The car we liked was at another location and our sales man Ernesto did his best to get it to us as quickly as possible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Anabel, We appreciate you taking the time to leave us a nice review. We are pleased to hear Ernesto did a great job in assisting you in your purchase. Thank you again for your business and don't forget about the 119-point inspection we provide for complimentary as part of our "10-Point Value Guarantee." Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153