Hertrich Acura

This is my second Hyundai from this dealership. They were easy to work with and the process moved along smoothly. Everyone we met was professional and knowledgeable.

i had a great experience with my salesman Luis Ortiz. He was friendly, polite and knowledgable about the vehicles I was interested in. He pointed out the different options available with each car. He helped me determine which vehicle would meet my needs in a car. He went over the features of the car with me. He was able to answer all of my questions.

As a woman I find anything to do with cars intimidating, but my salesman Jake was great. He was very knowledgable and helpful, but I didn't feel pressured into buying right away. I had only planned on test driving, thinking it over, and then coming back with "back up", but between loving the car, a great salesman, and then the finance guy getting me a great deal, excellent interest rate and a payment I was very comfortable with, I walked out with a new car, no back up needed!!!

The salesperson was excellent and I appreciated his thorough presentation. The car meets my expectations and I would purchase a vehicle from Hertich of New Castle again. I must admit that I do not appreciate being required to write at least a 25 word minimum review.

I love the car everything is to my liking. It was a great price for a newer year car. I want to thank you for everything. See you soon

James was very Friendly and helpful to me while looking for my new car. I was nervous about buying a new car after a long time with my old car. He made me very comfortable with my decision to finally purchase a new car.

I purchased a 2016 Hyundai Sonata on 8/18/16. My salesman was Luis Ortiz and he was awesome! Before I walked into this dealership, I had been to at least five others. This was the only salesman I felt comfortable with. He was the only one that had realIy taken his time with me and he made sure he didn't leave out any of the fine print. I reccommend to call ahead to make sure he is there before you go purchase a car. Luis was very knowledgeable about cars, not just Hyundai's. He had a lot of patience. Luis came in on his day off to help me and stayed after hours to make sure I was taken care of. He made sure I was aware of every feature that was available with any car I showed interest in. Luis showed great interest in making sure I was satisfied and received what was affordable for my needs. Even after I purchased the car, Luis followed up with me several times to make sure I was satisfied and if there was anything I needed help with. His attitude was great towards my children and parents. Luis was very personalable which made this process easier and I did not feel pressured at all. I was not to thrilled with the Sales Managers Angel and Mike. They gave me false information and I was very disappointed. I will give Luis 5 stars anyday, but I can't say the same thing for Mike and Angel.

My car buying experience at Hertrich was an enjoyable one. The sales staff, namely Herb and the our finance manager, Vince were particularly helpful. Will definitely recommend anyone I know interested in purchasing a vehicle to consider Hertrich

I enjoy my first experience, I have ever visited a Hyundai dealership. I was very impressed by everyone's great demeanor. I purchased chose the 2016 Genesis with all the up grades over my current 2014 Lexus GS 350 F sport. Value and warranty of the Genesis was very impressive and the people at Hertrich Hyundai were friendly and professional service. Thanks again for great experience Pastor E

My sales person listened to what I said and got me the answers I needed. I explained my situation and what I could afford and he found out how to make it work.