Hertrich Acura

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4.6
(353 reviews)
Visit Hertrich Acura
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–5:00pm
Tuesday 8:30am–8:00pm 7:00am–5:00pm
Wednesday 8:30am–8:00pm 7:00am–5:00pm
Thursday 8:30am–8:00pm 7:00am–5:00pm
Friday 8:30am–8:00pm 7:00am–5:00pm
Saturday 8:30am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
New (877) 372-9459 (877) 372-9459
Used (877) 373-5162 (877) 373-5162
Service (877) 380-5571 (877) 380-5571

Inventory

See all 111 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since January 2019.
Hertrich of New Castle is the new and used car dealership in New Castle Delaware known for always offering quality vehicles at unbeatable prices. We're well-known across the DelMarVa peninsula as an excellent place to shop for new Acura Hyundai and Mitsubishi as well as used cars trucks SUVs and vans.
At Hertrich of New Castle in New Castle Delaware we work hard to make sure that you enjoy your visit to our dealership. Our auto financing auto parts auto service and auto repair departments are only staffed with highly-trained and courteous individuals whose #1 goal is to serve you.
Your premier retailer of new and used Acura vehicles.

Service center

Phone number (877) 380-5571

Service hours

Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

4.6
(353 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

DO NOT SERVICE YOUR HYUNDAI AT HERTRICH

Hertrich Hyundai dealership: DO NOT HAVE YOUR HYUNDAI SERVICED AT HERTRICH. THEY CAN’T DELIVER IN A TIMELY, PROFESSIONAL MANNER AND DON’T HONOR FEDERAL EMISSIONS WARRANTY PROGRAM. Due to limited space here, Please find details of this horror story on google reviews for Hertrich Hyundai.

1.0

DO NOT SERVICE YOUR HYUNDAI AT HERTRICH

Hertrich Hyundai dealership: DO NOT HAVE YOUR HYUNDAI SERVICED AT HERTRICH. THEY CAN’T DELIVER IN A TIMELY, PROFESSIONAL MANNER AND DON’T HONOR FEDERAL EMISSIONS WARRANTY PROGRAM. Due to limited space here, Please find details of this horror story on google reviews for Hertrich Hyundai.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Tina, we're sorry to hear about your experience at Hertrich Hyundai. We value your feedback and will use it to improve our services. Thank you for bringing this to our attention.

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5.0

Sale consultant Athena Lundin was very helpful and paid

Sale consultant Athena Lundin was very helpful and paid attention to detail. Great customer service. Would recommend her as your sales consultant

5.0

Sale consultant Athena Lundin was very helpful and paid

Sale consultant Athena Lundin was very helpful and paid attention to detail. Great customer service. Would recommend her as your sales consultant

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Dealing with Christopher Ramos at hertrich Newcast

Christopher Ramos was very exceptional when I interacted with him, he provided me exactly what I was looking for and he has a great costumers service skills. He convince me in detail what I should buy & I have no regrets.

5.0

Dealing with Christopher Ramos at hertrich Newcast

Christopher Ramos was very exceptional when I interacted with him, he provided me exactly what I was looking for and he has a great costumers service skills. He convince me in detail what I should buy & I have no regrets.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Ebenezer, Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. We look forward to serving you for many years to come!”

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5.0

To Whom It May Concern, • I was waiting for a survey

To Whom It May Concern, • I was waiting for a survey from Acura and unfortunately, it appears that I never received it. That being said, I just wanted to commend Athena Lundin; • I have purchased and or leased 20+ vehicles in my lifetime. • To say that the most pleasurable sales experience was with Athena would be an understatement. Unfortunately; • My car was totaled and in the process Athena was patient and understanding through my process till I was able to purchase the vehicle. • By our conversations, we test drove (2) vehicles till we narrowed down the vehicle that suited my personal preference and my budget. • Athena always had my best interests at hand. Athena is a consummate professional; • From understanding the product that she is selling to learning & listening to the customer in terms of needs and wants. The final delivery of the vehicle was nothing les than PERFECT. • Her product knowledge is incredible, to say the least. I’m not sure what the survey looks like, but Athena is the proverbial Perfect “10” My cell # is in your records just in case someone would like to hear this from me 1st hand. • I hope this evaluation will get Athena the recognition that she deserves. In addition, the dealership is TOP NOTCH.... PERIOD! Best regards, Tom Zawistowski

5.0

To Whom It May Concern, • I was waiting for a survey

To Whom It May Concern, • I was waiting for a survey from Acura and unfortunately, it appears that I never received it. That being said, I just wanted to commend Athena Lundin; • I have purchased and or leased 20+ vehicles in my lifetime. • To say that the most pleasurable sales experience was with Athena would be an understatement. Unfortunately; • My car was totaled and in the process Athena was patient and understanding through my process till I was able to purchase the vehicle. • By our conversations, we test drove (2) vehicles till we narrowed down the vehicle that suited my personal preference and my budget. • Athena always had my best interests at hand. Athena is a consummate professional; • From understanding the product that she is selling to learning & listening to the customer in terms of needs and wants. The final delivery of the vehicle was nothing les than PERFECT. • Her product knowledge is incredible, to say the least. I’m not sure what the survey looks like, but Athena is the proverbial Perfect “10” My cell # is in your records just in case someone would like to hear this from me 1st hand. • I hope this evaluation will get Athena the recognition that she deserves. In addition, the dealership is TOP NOTCH.... PERIOD! Best regards, Tom Zawistowski

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Tom, thank you for taking the time to leave such a positive review! We're glad to hear that Athena provided you with an exceptional sales experience and went above and beyond to meet your needs. We appreciate your kind words and will make sure to recognize her outstanding service. Best regards.

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5.0

What a great experience!

What a great experience! Yes ... buying a car! Professional polite on point accommodating friendly and a true pleasure to have found them! Thank you. Dr. Dennis Dombrowski Lancaster PA

5.0

What a great experience!

What a great experience! Yes ... buying a car! Professional polite on point accommodating friendly and a true pleasure to have found them! Thank you. Dr. Dennis Dombrowski Lancaster PA

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

What an awesome place to purchase a vehicle from.

What an awesome place to purchase a vehicle from. Very honest and kept their word on what they promised, which can be rare in this industry.

5.0

What an awesome place to purchase a vehicle from.

What an awesome place to purchase a vehicle from. Very honest and kept their word on what they promised, which can be rare in this industry.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review! We’re here to serve you anytime.

Consumer response

I will be back.

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5.0

Oeut Peou was very helpful, kind, and knowledgeable.

Oeut Peou was very helpful, kind, and knowledgeable. She answered all my questions and helped me through the whole process. She was extremely professional and didn’t try to pressure me into anything. I’d definitely buy another car from her again.

5.0

Oeut Peou was very helpful, kind, and knowledgeable.

Oeut Peou was very helpful, kind, and knowledgeable. She answered all my questions and helped me through the whole process. She was extremely professional and didn’t try to pressure me into anything. I’d definitely buy another car from her again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

My new Mitsubishi!

World Class customer service! My purchase experience was phenomenal!

5.0

My new Mitsubishi!

World Class customer service! My purchase experience was phenomenal!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

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5.0

I purchased a vehicle on Thursday from here my

I purchased a vehicle on Thursday from here my representative name was Oeut “OOT” she was the best she was very educational and knowledgeable about the vehicle almost like she built it herself she was so nice and pleasant very well spoken she answered all my questions and more even after I left she has continued to be very helpful with helping me get my new vehicle set up my experience with her was great OOT was immaculate!!and gave top tier!! service Acura should be very proud to have a staff like her representing there company thanks again OOT your truly the best!!!

5.0

I purchased a vehicle on Thursday from here my

I purchased a vehicle on Thursday from here my representative name was Oeut “OOT” she was the best she was very educational and knowledgeable about the vehicle almost like she built it herself she was so nice and pleasant very well spoken she answered all my questions and more even after I left she has continued to be very helpful with helping me get my new vehicle set up my experience with her was great OOT was immaculate!!and gave top tier!! service Acura should be very proud to have a staff like her representing there company thanks again OOT your truly the best!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Great deal and great people

I was looking for a new to me car. I located what I wanted online, did all my research and was prepared for the hours I was going to spend to get what I thought was a good deal. Instead...I just got a good deal...that blew my mind to be honest. I was given a good value for my trade and a good price for the car I was looking at. When I had a question about something, Oeut was super helpful as was Craig, the GM. Everyone was honestly a pleasure to work with!

5.0

Great deal and great people

I was looking for a new to me car. I located what I wanted online, did all my research and was prepared for the hours I was going to spend to get what I thought was a good deal. Instead...I just got a good deal...that blew my mind to be honest. I was given a good value for my trade and a good price for the car I was looking at. When I had a question about something, Oeut was super helpful as was Craig, the GM. Everyone was honestly a pleasure to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi John, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that Oeut and our team made your experience pleasant and we look forward to seeing you again soon!

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