Hertrich Acura

They were very nice but here is the deal zi bought a used Mustang from them the car is nice so far but the tires was were painted black very shiny looked like new they evened bragged on them no one weather rot they said when I went to the car wash the next day the paint washed of a behold the tire we’re weathered rot all four makes you wonder what else they would do to get a sale it did prove to me they hey are not honest did contact the salesman he said he was sorry would let his general manager know of course I have never heard back from them and it’s been a month so beware

Service manager Anthony Young, went above and beyond to understand my questions and concerns. My customer satisfaction of maintenance routine issues were resolve and completed with great customer's satisfaction of Five Stars. Along assuring I was able to get shuttle to and from home to pick up my vehicle. Thank you Hertrich of New Castle Deerships Five Stars from customer's for over 15years!!!!

Hertrich Hyundai dealership: DO NOT HAVE YOUR HYUNDAI SERVICED AT HERTRICH. THEY CAN’T DELIVER IN A TIMELY, PROFESSIONAL MANNER AND DON’T HONOR FEDERAL EMISSIONS WARRANTY PROGRAM. Due to limited space here, Please find details of this horror story on google reviews for Hertrich Hyundai.

Sale consultant Athena Lundin was very helpful and paid attention to detail. Great customer service. Would recommend her as your sales consultant

Christopher Ramos was very exceptional when I interacted with him, he provided me exactly what I was looking for and he has a great costumers service skills. He convince me in detail what I should buy & I have no regrets.

To Whom It May Concern, • I was waiting for a survey from Acura and unfortunately, it appears that I never received it. That being said, I just wanted to commend Athena Lundin; • I have purchased and or leased 20+ vehicles in my lifetime. • To say that the most pleasurable sales experience was with Athena would be an understatement. Unfortunately; • My car was totaled and in the process Athena was patient and understanding through my process till I was able to purchase the vehicle. • By our conversations, we test drove (2) vehicles till we narrowed down the vehicle that suited my personal preference and my budget. • Athena always had my best interests at hand. Athena is a consummate professional; • From understanding the product that she is selling to learning & listening to the customer in terms of needs and wants. The final delivery of the vehicle was nothing les than PERFECT. • Her product knowledge is incredible, to say the least. I’m not sure what the survey looks like, but Athena is the proverbial Perfect “10” My cell # is in your records just in case someone would like to hear this from me 1st hand. • I hope this evaluation will get Athena the recognition that she deserves. In addition, the dealership is TOP NOTCH.... PERIOD! Best regards, Tom Zawistowski

What a great experience! Yes ... buying a car! Professional polite on point accommodating friendly and a true pleasure to have found them! Thank you. Dr. Dennis Dombrowski Lancaster PA

What an awesome place to purchase a vehicle from. Very honest and kept their word on what they promised, which can be rare in this industry.

Oeut Peou was very helpful, kind, and knowledgeable. She answered all my questions and helped me through the whole process. She was extremely professional and didn’t try to pressure me into anything. I’d definitely buy another car from her again.

World Class customer service! My purchase experience was phenomenal!