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Fitzgerald Chrysler Jeep Dodge RAM Lexington Park

(513 reviews)
Visit Fitzgerald Chrysler Jeep Dodge RAM Lexington Park
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award
New (301) 880-4837 (301) 880-4837
Used (301) 880-4467 (301) 880-4467
Service (301) 880-4867 (301) 880-4867

Reviews

(513 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fitzgerald Chrysler Jeep Dodge RAM Lexington Park from DealerRater.

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PRICE SCAMMING

I am surprised at all of the positive reviews showing up for this dealership. We drove over an hour to see a car at this dealership only to be told that the price was "mistakenly" lowered on the website and that the real price was over $3,000 more! Classic bait and switch.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We apologize for this mistake. This was not intentional. Our inventory feed had a few errors and this carried over to some of our third party sites. Everything has been corrected and updated. If you would like to speak about this further, please contact Bill Blumenfeld at 301-737-0088.

Best Car Buying Experience EVER!

Over the weekend, my husband found one of my dream cars online in the inventory on the Fitzgerald Lexington Park website. It had all the things I was looking for and I was excited. I said if it's still there next week, we can go look at it. We had previously purchased a 2010 Jeep Compass for our daughter at Fitzgerald in Lexington Park so we called to see if our previous salesperson was still there, and she was. We spoke with Donna and she remembered us, wow, what a memory. We told her we were interested in the vehicle and she said come in and test drive it. So we filled out the application on Tuesday, made an appointment for Wednesday morning at 9am. We traded in my current vehicle, received an excellent trade in price, got an excellent interest rate (thanks Dewayne) and we were out of there by 12:30pm with my dream car. Yippee! Donna is the best salesperson in the universe :). She provides exceptional customer service; she's truthful, honest, and funny, has lots of comical stories and is an absolute Hoot. Thanks so much Donna for being the BEST!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your detailed experience with us! I will be sure to pass this on to Donna and Dewayne. Enjoy your new ride!

Personal Service Guaranteed

Amii Ridgell is amazing! We found a Jeep we loved on the website, and within hours it was ours! Beginning with Amii, we had very personal service throughout the entire process. Loved that the process was comfortable and not pushy. Text, phone calls, and face to face for the final steps. We will be customers for life <3

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are ecstatic of your strong recommendation of Amii and dealership! Do not hesitate to call if you need anything. Be safe on the road.

The Best New Car Buying Experience!

We found the exact Jeep that we were looking for on their website for an unbelievable price.  We contacted the dealership during the week and because we were coming in from Richmond, VA, they held it until the weekend for us to come in to look at it.  Amii was the best saleswoman we ever had to deal with.  The General Manager, Kenny,  and the Finance/Warranty, Dewayne, were awesome to work with.  We had such a smooth transaction and an amazing experience with everyone involved with us purchasing our new Jeep.   We will definitely recommend this dealership to all of our friends and family!   Even though we had to travel a few hours, it was worth the drive and we will be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for your warm recommendation of the team here at Fitzgerald's! We are so happy to hear you've had a great experience with us. We hope to continue to serve you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.

Very quick and easy!

Great service, made me feel very comfortable. It seemed like it was very quick and easy. Price was very understanding and the trade in offer was better then anywhere else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
10 people out of 10 found this review helpful.
Dealer response

Thank you Derek for your feedback we are very happy that everything went great for you, Congratulations as well on the new purchase!!!

Quick, and friendly service

Completely changed my opinion of this place when I needed a recall done. New management has this Service team working well. The place used seem as though no one cared. Now I was taken care of with the level of service I expect at a dealer. Fitzgerald has done a 180 here. Great job!! Thanks Tony!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sticking with us through the ups and downs!

Great Follow-thru

My husband and I had a 1991 Ford Ranger for 12 years. We decided it was time to get a newer Ranger. We looked for Rangers and found that since Ford stopped making them in 20011, it was going to be difficult to find what we wanted. After a couple of days, we decided to go for a used Ford F150 - a larger and very popular truck. We visited and called several dealers and ended up calling Fitzgerald in Lexington Park, Maryland. We spoke with Mallory. She was upbeat, knowledgeable and clearly interested in helping us. We had called about a green F-150. We were particularly interested in the bed length. She said that she would call us right back with the precise measurements. Well, she did! It was exactly what we were interested in. We told her that we would get there before they closed at 8pm. We live in DC and it was a Monday in rush hour traffic and it was nearly 70 miles away. We got there at 6:45pm. She was right there waiting for us, and we bought a truck! Mallory was delightful to work with - very competent, very helpful, very thorough and quick. She and Fitzgerald did not put us through any hassles or disappointments. They were honest about their product and we could not be more pleased. Highly recommend Mallory and Fitzgerald Auto Mall in Lexington Park.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
11 people out of 11 found this review helpful.
Dealer response

Thank you for your kind words for Mallory and the team here at Fitzgerald Lexington Park! Enjoy the F-150!

Quick, friendly, competitive - good experience

Worked will Mallory and Bill. They were incredibly helpful and quick with their responses. They helped our family purchase a new Jeep Grand Cherokee Trailhawk for my Mom, who lives local. There were multiple exact match vehicles in the area, but the customer service, quick responses, competitive pricing and friendliness allowed my Mom to purchase her new vehicle locally. Our family was treated like a valued customer, not a number - so important in today's market. Thank you for your help Mallory & Bill. I highly recommend others to go see what Fitzgerald Auto Mall in LP has to offer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We hope your Mom is enjoying the new Trailhawk! Thanks and welcome to the FitzMall family!

simply awesome!

Such an awesome experience. The entire process was smooth and easy. Mallory was very helpful from the very first phone call down to handing the keys to my new jeep. Couldn't be happier!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
16 people out of 16 found this review helpful.
Dealer response

That's great to hear! We will pass on your kind words to Mallory and the team. Enjoy your new Jeep!

Pleasant and no pressure

I have encountered bad experiences at dealerships in the past but Mallory made my experience at Fitz Auto Mall pleasant and fun with no pressure. She stayed late hours to finalize the deal and was very helpful and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
15 people out of 15 found this review helpful.
Dealer response

That's so great to hear! Thank you for your kind words. Enjoy your new vehicle!