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Kia of Jackson

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (59 reviews)
Visit Kia of Jackson
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–4:00pm 10:00am–3:00pm
Sunday Closed Closed
New (888) 693-0530 (888) 693-0530
Used (855) 907-1525 (855) 907-1525
Service (888) 284-0414 (888) 284-0414

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (59 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kia of Jackson from DealerRater.

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KIA SOUL

I AM NOW LEASING A KIA SOUL. I LOVE THIS CAR IT IS AWESOME. SERVICE THAT I RECEIVED WAS GREAT.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Tom Shannon

Overall the experience was excellent my salesperson although new was very helpful and knowledgeable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wonderful experience

We loved our dealing with Kia of Jackson. Jerry Marshall was amazing to work with. He listened and understood our needs, never felt pressured. We will definitely be returning when we are in the market for another vehicle. Loving driving around in our Sportage!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Went perfectly!

I went in with low expectations and left thinking I was not going to be able to get any vehicle. Went to a restaurant close by and was told to stop by before going home, just to see if anything could be worked out. 2 hours later I was driving home with a brand new car! My first ever. So exciting. Thank you Jerry and Steve for everything. Perfect!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Daughter stranded without a spare. Buyer Beware!!!

My daughter bought a demo Kia Forte with less than 100 miles. Dealer provided checklist that had kit and spare tire checked, but guess what, it was not there when needed. My daughter called the dealership and was told it was her fault for not verifying that it was there. So BUYER BEWARE!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

AMAZING JOE GENCO

I went to KIA of Jackson and got way more than I expected possible. Before I could even get to the door Joe walked out to great me. He was very honest, straight forward, and excited to help me find exactly what I wanted, at a price I could afford. I have never had a sales person be that attentive. The financial staff, tech staff, and even the ladies at the payment window were all so wonderful. If you ever choose KIA make sure you choose Joe as your sales representative he will make the process easy and make sure you are not disappointed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Went in for repairs left with a new Kia Sorento

I was having a repair done to my 2013 Kia when I we t to get it I met Melissa and mentioned I was interested in a quote for my car she was excellent she came back with my terms and a offer on a brand new 2017 Kia I purchased it after a moment decision she had the paper work done and I drove off in my new car I am extremely happy a d will deal with Melissa again thank you very much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Kia of Jackson

Alicia Stiles is our dealer of choice. This is the second time we 've dealt with her on a car and she makes the process extremely easy, she's great !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Sorento purchase

We told them what we wanted in the car and the payment and we got it. Everyone was very helpful and everyone was very nice. I love my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome sales agent and great vehicle.

The best experience I've had at a dealership. My agent, Melissa was so helpful and explained everything in detail. The vehicle is awesome too. I can't say enough good things about Kia of Jackson, MI.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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