Davis-Moore Chevrolet

Good job on getting things done in a timely manner.

Service Manager Bob Garrison and Body Shop are Outstanding did some warranty repairs looks great

Davis Moore service is the best no hassles including the body shop and Bob Garrison

Fast and curtious, used zexpress lane for oil change, was in and out quickly.

Did a great job with my new truck. Was looking to trade out of my charger and they got me into a new 6.2 rst and I love the truck. The sales stuff were all very helpful and nice. Was a painless experience will definitely return!

Horrible communication and over priced. Had to call several times and no one would responded to my vehicles status.

Bought a used Subaru. It was a bit of a cluster from the beginning. Went to look at the car and let them know in advance I was coming. Showed up at the agreed time and the car was not there. Had to go to 2 different locations to see it. Then after I purchased it the dipstick was broken. They serviced it so they knew it was broken. I took it to Subaru to get it repaired after they said they have Subaru a PO to bill the repairs to them. When I arrive Subaru knows nothing about the PO. I pay the bill and send a copy to Davis Moore. 2 weeks later and they still haven’t reimbursed me

Let’s just start from the beginning. I have been through almost 10 different car deals myself, and this was one of the worst car buying experiences of them all. On April 23, I showed up at this dealership to talk to someone about purchasing one of the incoming Chevrolet Trailblazers. I got inside sat down we started talking about the first incoming one. Then came to find out that another person was making a deal on it which is no big deal, so I left because it was the only one I wanted. Got a call forty-five minutes later saying the other person decided not to buy it and I could come back to make a deal. I came back and I ended up purchasing it. This process was very smooth and easy. Upon signing the papers I told them I wanted a trailer hitch and the windows tinted when it was delivered on May 14th which they said they could do. They also said they would keep me updated during the whole process which they didn’t, I was the only one to reach out. From the date of buying the car until it finally showed up on May 16th was roughly three weeks which was what I was told from the beginning. I get a call on May 17th that they did not order the correct part for my trailer hitch and it would not be in for at least another week and that they were putting on the window tint on the 18th which for them was the next day of this phone call. This was the first time the dealership had reached out to me. This was highly frustrating because they had almost a month to order the correct parts and now I am having to wait. I was told I could not get the car until they were finished. On the 20th, I decided I didn’t want to wait to receive the car so I called and asked to pick it up that day suddenly that was okay and then I needed to bring it back when the part had shown up which at the time was okay. Then I was told the car would be ready when I got there which would take me about 2 hours because of where I live. Upon arrival, I am inspecting the vehicle and the window tint had NOT been done. This was highly frustrating because I had to wait for them to tint the windows on top of driving all that way and being told it would be ready. Why didn’t the window tint get done on the 18th like they called and told me? I do not know and the service guy didn’t have an explanation for me. This then resulted in me not being able to roll my windows down for three days unlike if they had done it when they said I could have. I finally got tired of waiting again on May 31st, so I called to find out if the part had arrived and they said it had. Why hadn’t anyone called me and let me know? The soonest I could even get an appointment was Friday the 3rd but I had something come up so the next soonest was Tuesday the 7th. On the 7th, they got my car 15 minutes early, no one could answer the question of how long the appointment would take so we decided to wander around the store next door for an hour. After a little over an hour, we got hungry and assumed it should be done but it wasn’t and so they offered us a rental car so we could go get lunch. Finally, after 2.5 hours after dropping my car off it was done. I inspected the part they installed to make the hitch look better and I am not impressed it looks terrible. I have yet to see what it looks like under the car. I wouldn’t have had one put on if I had known they were cutting a hole in my bumper which I was told when buying the car it went below the bumper, not in the bumper. What was supposed to be a 3-3.5 week car deal turned into a 6-week car deal. I understand that this situation was unique but so are a lot of peoples buying experiences. I do not think I will be returning here.

Always happy to see familiar faces and excellent service

I called at 2:30, 3, then 3:48 on April 28th to schedule service for my SUV.. Each time, I was transferred to 'Kimberly", and each time I received voice mail, and each time left a message. As of 9: 55am on April 29th, no return calls and no service scheduled.