Rusty Eck Ford

Andrew was a very helpful and understanding Salesman he helped us get into a very nice car and helped our Family out very much.Thank you

While enroute to Witchita frm Denver the lower engine cover began dragging. Adriane was super in getting the vehicle in for repair. Thank You. And also to Brittany for the followup. Both employess are customer directed.

Rusty Eck advertized a cash prize give away that I had "won". When I got there I had not actually won but they did talk to me about purchasing a new car. My car is fairly new and I still owed money on it so I told the salesman that I couldn't trade because I would be upside down on the payments. He offered to have my vehicle appraised. The appraisal found that I was in fact upside down on my vehicle. I never once walked on the lot and looked at a car yet the company ran my credit report. This was a hard inquiry against my credit for absolutely no reason. Do not give this company your information.

Not very happy about my experience with Rusty Eck Ford in Wichita, KS. Made a deal on Saturday on a new F-250. Wasn’t terribly thrilled with the financing option they gave me but it worked for me. Supposed to be a done deal. However, today, Thursday, they called me to tell me I had to come in to finish up the financing paperwork even though I already had a signed sales contract. I went in and they wanted me to pay more than another percent in interest and a hundred dollars per month extra on my loan. Their answer to solve the issue was to give me back my trade in and cancel the deal. Will never work with this dealership again and will likely never look at another Ford again due to this. Never had such a terrible experience with pressure on the sales side and the finance department was less than helpful. I have financed multiple vehicles with other dealers in the past and when a deal was done, it was done. I was able to negotiate the interest rate and other terms where this wasn’t an option at Rusty Eck either. Buyer’s beware! Watch your back at Rust Eck Ford!

Not very happy about my experience with Rusty Eck Ford in Wichita, KS. Made a deal on Saturday on a new F-250. Wasn’t terribly thrilled with the financing option they gave me but it worked for me. Supposed to be a done deal. However, today, Thursday, they called me to tell me I had to come in to finish up the financing paperwork even though I already had a signed sales contract. I went in and they wanted me to pay more than another percent in interest and a hundred dollars per month extra on my loan. Their answer to solve the issue was to give me back my trade in and cancel the deal. Will never work with this dealership again and will likely never look at another Ford again due to this. Never had such a terrible experience with pressure on the sales side and the finance department was less than helpful. I have financed multiple vehicles with other dealers in the past and when a deal was done, it was done. I was able to negotiate the interest rate and other terms where this wasn’t an option at Rusty Eck either. Buyer’s beware! Watch your back at Rust Eck Ford!

We went to buy a new 2017 Edge in December 2017. We specifically told the salesman we only wanted a 6 cylinder. He took us out to the lot and showed us two 2017 Edges that he said were 6 cylinder. He did not explain to us what the SE meant at the time we were looking at the cars. We bought one of those 2017 Edge cars. When we took it in for its first oil change in May 2018, the paperwork noted it as a 4 cylinder. We went to the dealership and talked with the Sales Manager and the salesman. They nothing to offer other than "all the SE models are 4 cylinders." How were we to know that? We should have been told. We would not have bought the car had we known it was only a 4 cylinder. We got No satifaction from talking to them. We have bought 3 new cars from them in the past 7 years but will Never buy another from them.

I sent a request for information on a Ford Expedition to Rusty Eck Ford through cars.com on February 9, 2018. Later that day I received a wonderful video from Doug Ford. Doug told me about the Expedition and literally videotaped the outside and inside of the vehicle. I let him know that I had not purchased a vehicle since 2008 and had never looked for a vehicle on the internet. I did not realize that they were in Kansas. He assured me that they deliver anywhere. He was absolutely a wonderful salesman. Shawna Behen reached out to see what my trade in value would be not knowing that my vehicle was totaled but she reached out via email and I truly appreciated the email. Aimee also reached out to see if I needed anymore information. Yesterday I was able to find a used Expedition in my town but I would use Rusty Eck Ford. Great service.

Brian at the service desk along with tylor in the service department are obviously very customer concerned,I pulled in on Saturday,explained my problem with my heater blowing cold air on this 19 degree day.Brian said he would have it looked to see what could be done.Brian andtylor worked together and finally determined the apparent problem was a software update and they installed the original program,corrected the problem and tylor said they would report the problem to ford and I was able to leave with my problem solved. I appreciate the effort they put into this,I certainly realize they could have done the same as so many have done to me in the past (not a trusty eck) and told me I would have to schedule an appointment Monday morning,and left me stranded until Monday.I am sure glad I went ahead and brought it in when these two were on duty.Thanks Brian and tylor and rusty. Ron l.

I was extremely impressed with my salesperson, Joel Gallegos. He was respectful, informative and sincere. -1 star because of the salesperson I met before Joel.

Lost my business. I found this red fusion on here. We were buying for a 1st time driver. I had been in touch with an employee, (responded with in mins of my inquiry) I had told them my price range and the info I wanted and set up an appt. Was told everything would be ready for my scheduled APPT. Showed up for appt and was told he was with another customer. Nothing was ready for me. Had a new agent speak to us, Kevin, who was great especially since he had no idea what we wanted. I did my research on the vehicle and compared pricing. They weren't budging off the internet price even though I was paying cash. If thats the final price then say it up front. When we saw the car it was not what was expected. It was definitely a smokers car, smelled BAD. Damage to the front passenger bumper, tail light looked as if it was glued on, and tires were almost done. This car has been in their possession for awhile. I know it wouldn't be perfect as its used but this is when looks are deceiving. Kevin was amazing trying to help us but the manager "working the numbers" didn't seem to care. We were buying used not new. I felt bad wasting Kevin's time as he could've been making a sale else where. That is why I made an appt and told them my concerns before so they knew. Waste of my time. I don't care about your free food, I wanted what was discussed. Even if the agent was busy he could've came and apologized or at least had someone else ready with paperwork and all my info. But I have been called and emailed by him asking how it went and what could be done. Nothing you wasted my time. I would've paid the price for the car if it wasn't in the condition it was in. Won't be back. If you do go don't waste time making an appt. They don't care. Thank you Kevin for your help, you were great. Sorry we wasted your time, you can thank the 2 agents I previously spoke too.