Heritage Mazda Towson

If you are big on customer service, BRING YOUR BUSINESS HERE!!! Before coming to this location, I visited many dealerships that gave me a very pressured and scummy vibe. The staff at this location were very honest with their pricing and genuinely cared about you and your financial situation. I worked alongside Gabe and Jody. I cannot vouch for these two men enough!!! They are quick to answer your phone calls/emails and always have a smile on their face. This was my first time buying my own car and I was very intimidated walking into any dealership...except this one!! The staff make you feel welcomed and comfortable. The process was also super quick and easy. Even after i purchased my car the day after, I was receiving calls from Gabe if I had any questions. THANK YOU Heritage Mazda Towson for everything you did for me, I am forever grateful and will most definitely be bringing my business back here.

If you are big on customer service, BRING YOUR BUSINESS HERE!!! Before coming to this location, I visited many dealerships that gave me a very pressured and scummy vibe. The staff at this location were very honest with their pricing and genuinely cared about you and your financial situation. I worked alongside Gabe and Jody. I cannot vouch for these two men enough!!! They are quick to answer your phone calls/emails and always have a smile on their face. This was my first time buying my own car and I was very intimidated walking into any dealership...except this one!! The staff make you feel welcomed and comfortable. The process was also super quick and easy. Even after i purchased my car the day after, I was receiving calls from Gabe if I had any questions. THANK YOU Heritage Mazda Towson for everything you did for me, I am forever grateful and will most definitely be bringing my business back here.

In and out. Clean and friendly. Thank you Adam for assisting me with my car care needs. I believe this is like my 3 or 4th visit.

I bought the car from out of state. I negotiated a price via email and phone. I showed up and the car was ready and as described. It took almost three hours of waiting and getting paperwork signed. I'm not sure why it took so long, I had no trade in or complications. I drove home that night. Overall my purchase experience was fine, and I was happy with the price. The car is fantastic. I did not receive my license plates prior to the temporary plates expiring. As of today, I still don't have my plates; it has been 57 days since the temporary plates expired. That is not a typo – 57 days and counting. Communication with them was poor – they often didn't return my calls and each time I called I had to start with a new person. Finally the general manager emailed, and communication with him has been satisfactory. In one email forwarded to me, it was clear that my paperwork did not reach the DMV until 82 days after I purchased the car, - that is 22 days after the temporary plates expired and 8 days after I contacted them about the issue. Apparently, due to Covid the temporary plates do not expired and I am legally allowed to drive the car, although in normal circumstances it would be illegal for me to drive the car.

Friendly, personable, and respectful. Was part of a couple of Towson personnel who were able to come down on price and provide the car my wife wanted at a reasonable price point.

Everyone was professional and polite. My services were performed in a timely manner. I would definitely recommend this service department for future service if needed.

Thanks, Gabe! Your excellent help made buying a new car a breeze. My wife and I felt you gave us personal and straight forward assistance which made a normally boring and stressful time more fun. This is our second Mazda at Towson Heritage and it won't be the last.

Great service depth. Friendly. Reasonable prices. Car ready when promised. Waiting room is comfortable with good variety of coffee. Easy to make spot. On line.

My wife and I worked with Ransey Stimson. He was thorough, enjoyable to work with, and is not the prototypical 'push car salesman' that people imagine. He answered all our questions, was respectful, knowledgeable, and kind. Would highly recommend Heritage Mazda, if only to work with Mr. Stimson. He was also very understanding when my wife and I wanted to have the windows down during the test drive, because of Covid, despite the fact that it was 30 degrees and raining.

Karl always makes me feel like a valued customer when I take my car in for maintenance! The work is done timely and as expected.