Heritage Mazda Towson

Overall it was a pretty frustrating buying experience. I was given a new sales person that didnt know much about the vehicles and wasn’t able to answer any of my questions. I went back to get my license plates and the person that put them on seemed really annoyed they had to do it and a day later I found that my front license plate had completely fallen off. Likely won’t purchase another vehicle from this dealership.

James was GREAT! Very kind and helpful and professional! He made my first time buying very simple and easy! Thank you James!

Mazda Towson was incredible to work with! Thank you Jenna for all you skills on the vehicle. A huge thank you to Dave Dowd for going above and beyond on my new 2025 premium plus CX70! Definitely a 5 star experience

I enjoyed my shopping experience with Heritage Mazda Towson. Matthew Hird was a very attentive and enthusiastic salesman and I was happy to work with him. The whole staff - sales and service - were polite and professional in helping me purchase a 2025 Mazda 3.

I brought my wife a 2017 Mazda, and Chris was a great salesperson. He was patience and helped with every aspect of the transaction. Thanks Chris

James was very attentive and helpful! He was extremely knowledgeable and patient with our questions!

Thank you Amin for your professionalism and great personality during the finance portion of our May 17, 2025 purchase of our new Mazda C-5. Normally signing a stack of car sales paperwork is tedious. However, you made it fun and that state-of-art, stylus operated, digitized desk top is AWESOME!

Be Cautious — Shady Finance Tactics! I recently purchased a car from this dealership. The car itself is fine, and the overall deal seemed great at first. However, my experience with their finance department was extremely disappointing and, in my opinion, unethical. During the financing process—right in the middle of signing paperwork—they told me I could only get approved for a lower interest rate (4–5% APR) if I purchased a $1,800 "interior insurance" package. This included a spray coating for the car’s paint and some car wash supplies. Otherwise, I was told I’d have to accept a much higher APR of 8–9%. I now know this is a highly questionable practice, and possibly illegal, as it essentially ties a loan approval rate to the purchase of unnecessary add-ons. I felt cornered and betrayed since this was only brought up during the final signing, when it was difficult to back out. Please be aware of this tactic and avoid falling for it. I strongly recommend being very cautious if you're considering buying a car from this dealership. Ask detailed questions about the financing terms before entering the finance office, and don’t hesitate to walk away if something feels off.

James was great. Let me know about all the extra bells and whistles but didn’t pressure me to purchase. He was relaxed and friendly throughout the entire process. Recommended!

5 Stars! I had an excellent experience at Heritage Mazda Towson! James, my dealer, was professional, knowledgeable, and made the car-buying process smooth and stress-free. Ben, the finance manager, was equally great—clear, efficient, and helpful in explaining everything. I couldn’t be happier with my new car and the outstanding service I received. Highly recommend this team if you’re in the market for a vehicle!