Sheehy Ford of Warrenton

Never expected to receive such excellent assistance and followup. Looking for a new vehicle after owning one for 16 years. Jennifer was very informative and patient when asked many questions. The dealership as a whole was a very good experience and I look foward to doing business with them for servicing my new Ford Escape.

After shopping for a new-to-me used car for a couple long months, even hitting the "home stretch" with a couple dealerships on cars that had caught my eye, only to have the deals evaporate for one odd reason or another, I started noticing that Sheehy dealerships were being the most straightforward and easy to deal with in hard figures and facts. While this review isn't about Sheehy in general (indeed, one of their own was one of the deals that went up in smoke as they basically sold a car out from under me while I awaited credit approval), it was in trying all of the Sheehy stores that I found my 2007 Jeep. From the get-go with all the dealers, I stated bluntly that I had a trade of X, had been offered [$$$] for it and knew I had negative equity, but was willing to roll in whatever I could, since the cars I was shopping this time were significantly less expensive than what I'd been paying on. Sheehy Warrenton yielded Jenn White, possibly the most anti-car-salesmanlike car salesman (salesperson?) I'd ever met. She read my email detailing out what I was looking for and for how much, and our conversations back and forth via email never gave way to "just come on in" (they're over an hour from my home and almost an hour from my office) or any other trick of ignoring direct questions and pushing for the sale. Plus, once we met, I never once got the 'creepy sales pitch' feeling - it was always upbeat, with a feeling of "well, if this doesn't work out the way you want it to, no worries, just let us know if you ever want to come out and look at another one." Even knowing I had negative equity and no strong negotiation leverage, Jenn, her manager Miguel, and their finance person Teresa were able to give me a trade value on the higher side of the offers I'd gotten, sell me the Jeep below book value (I looked it up myself at home), *and* get me a finance rate a full point below the nearest competition. Hell, the most painful part of the whole thing was simply how far away they were (one long lunch break to check out and test drive the car, another long afternoon to get out there and complete the purchase, and one more to get the we-owe stuff finished up). All in all, I count that as a quite pleasant buying experience.

I visited Sheehy Ford Warrenton to buy my first car in over 8 years. From the moment I arrived they made me feel comfortable. The Internet Sales Manager, Tom Reber, had the used car (a Toyota Prius) I inquired about parked in front and ready for a test drive. Tom wasn't pushy and didn't try to talk me into buying the car. I was impressed about how knowledgeable he was even though it was a Toyota Hybrid, not a Ford. The car was great and very quickly Tom and I agreed upon the terms that worked for me. I would absolutely recommend Sheehy Ford Warrenton if you're interested in buying a car.

Great experience in purchasing my new truck ... from the sales consultant to the service tech who cleaned the truck before I left, just a very friendly and personable experience. The process was lengthy, but thorough. I look forward to purchasing my next vehicle from this very same dealershiop.

Do NOT do business with this dealership; they are liars and renege on negotiated prices and conditions documented through buyer orders. I had a pre-purchase used car inspection done on a vehicle for sale there and discovered that based on a Ford Technical Service Bulletin (TSB 08-7-6 to be exact) that the vehicle was at risk of facing a well-documented Ford engine problem (Google "Ford Expedition spark plug problem” or the above TSB). Based on the vehicles' engine build date, this SUV had the old spark plugs which could get stuck in the engine head and, if the spark plugs went out while I owned it, I would be responsible for the repair as the warranty would not cover it. The first sales manager I talked to agreed to do all of the repairs needed (plugs, battery, brakes, door handle) but was not willing to come down more than $400 off the sticker price or he would “lose money” because of the $1,000 of repairs “I want done”. He also wanted to start negotiating with the vehicle’s previous day price even though he had marked it down $1,000 that day. Fine, no deal I say. I call back a week later, negotiate with another sales manager to have all the repairs done and buy it for $1,000 off the sticker price (even though I agree to pay their “processing” fee of $389 which he says is standard throughout VA even though a dealership six miles away faxed me an offer for a comparable vehicle for $289). He sends me a buyer order laden with spelling errors (“remplace spark plugs?” I didn’t know "replace" had an m in it. One occurrence makes it a spelling error, three times makes it grammatical) and exclusions. I emailed him my corrections and asked him to send me the corrected buyer order so that we could finalize the deal and I can put a deposit on the car. I call that night to see if he received the email and I am told he is “unavailable”. I call several times the next day and get various stories (he’s in a meeting, he’s tied up, etc.) Finally, a full twenty-four hours later, he emails me and says he has no problem with my changes/additions to the buyer order. I say great, send it to me so we can move forward. I check online the next morning and the vehicle was still listed as for sale so I call and escalate the situation. I find out from the general manager, Tim, that he “doesn’t feel comfortable selling me the car” because he would lose money with over $1,400 of repairs (wow, that's $400 more than what the sales managers told me. I guess they didn't get the memo). So here we go with shady sales techniques, page 1, paragraph 2. So, I negotiate with a person of authority in his dealership, one of his sales managers, and he won’t honor our agreement because it “shouldn’t have been offered to me at that price”. Whose fault is that? Then he tells me he’ll get back with me on an estimate of the repairs because his service department is "so" busy so we can “work something out”. So what do they do in the meantime? They lower the price to what I had negotiated it to and ship it off to another Sheehy dealership in MD. Do not buy from them as they do not keep their word, they are dishonest, unprofessional and are looking for any suckers they can get over on. As Tim, the general manager told me, “only 1 in 50 buyers has a used car inspection done.” Don’t be part of the 49. Lied To By Sheehy, Esq.

Went to the dealership looking to buy a quality used Ford but ended up buying a quality used Toyota. Jennifer White was our salesperson and was extremely patient as we test drove numerous cars. Her insight on the vehicles was very helpful. The process was very smooth from start to finish. Jennifer definitely made the buying experience with her exceedingly polite behavior, non-condescending attitude, and honesty. The value we got from our trade-in was very reasonable and the price of the vehicle itself was well below blue book value. There was one minor problem with the stereo that we are waiting on the dealer to rectify but have confidence that will happen soon. We would definitely buy another vehicle from Jennifer and the Sheehy Warrenton Ford dealership.

Buying a truck from this dealership was a wonderful experience! I actually had gone to two other dealerships for the same vehicle and both places were very rude and not helpful. I contacted this dealership through their website and received a prompt response about my inquiry. Everyone I met there was very friendly and helpful. I would definately tell everyone to go there and I will return to this dealership when I buy another Ford.