Reviews
Write a reviewI HAVE CHECKED EVERYWHERE FOR A PICK UP AND SHANNON HAHN...
I HAVE CHECKED EVERYWHERE FOR A PICK UP AND SHANNON HAHN WAS SO HELPFUL. SHE WENT ABOVE AND BEYOND TO GET ME WHAT I WANTED.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Buyer
It is our opinion that the dealership misled us on the 2020 truck. We wanted the 6.2 liter and got the 5.3 liter and wanted a GM extended warranty and got a generic one. Will never trade with these folks again!
- Customer service 3.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Verna- Our intention company wide is to NEVER to mislead anyone. We're sorry you feel you were misled. You purchased your 2020 new Silverado almost 7 months ago and this is the first you've brought up any indication of being misled. We would love to discuss with you further. Please feel free to call us at 903.657.2506 Thanks, James T.
Awesome
Totally appreciative of how the sales associated was able to bring the vehicle to us. Great customer service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for the wonderful review, Monica! ~ Tim C
New Tahoe
Great experience and great dealership. I will go back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lemon
The worst experience ever car in shop more than I drive it only had it 4 months was told it was certified nothing wrong with it all a lie never will I use this dealership again and will not recommend them to anyone sold me a lemon
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Veronica- We're very sorry you're having problems with your car. We show no record of it being in our service department after your purchase. We have tried reaching out to you on the phone numbers we have in our system for you and haven't been able to reach you. Can you please call us at 903.657.2506 Thanks, James T.
Service department
I had a check engine light come on my pickup truck Mrs. Shannon Marsh in the service department is great! My vehicle was taken good care of while it was there. Seems like they actually care about their clientele. Thanks once again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Poor service and dirty preowned cars
The seller knew that we were traveling from Dallas to buy the car, we actually reserved first, and when we got there the car was super dirty in and out. We complain about it and the manager didn?t even offer to clean it. We ended not buying the car and of course and just wasted 3 hours that weekend
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dear AA, We certainly apologize for your bad experience. It is not who we are. We will take your review into account and will work to ensure it never happens again. If you would like to discuss this further, my number is (903) 926-3383. Deepest Regrets, Tim Capps
Good service
We did not buy the car here, but the service and communication was good with the dealer
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Alex, Thank you for the great review! ~ Ann M.
car-buying review
hi, I had a very pleasant experience in purchasing my vehicle from Gabriel/Jordan Chevrolet-Cadillac in Henderson, Tx. I had not received my expecting insurance money, but they allowed me to post-date a check and take delivery of my vehicle, and they held the check until I informed them that my funds were in. I highly recommend this dealership to anyone who is in search of a vehicle.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jeff, Thank you for the outstanding review. We appreciate your business! ~ Ann M.
Fraudulent!
I bought a new 2009 Silverado from this dealer while a GM 60-day buyback program was in effect. I wasn't happy with the truck and decided to return it. When I did, I was told they couldn't take the truck back because I signed a document accepting a $500 rebate in lieu of participating in the buyback program. I knew I didn't sign such a document, so I asked for a copy of it. The moment I saw it, it was instantly obvious that was NOT my signature. I told the owner that wasn't my signature, but he disagreed. He claims he talked to the finance manager who swore he watched me sign it, which was a lie! Ultimately, a handwriting analyst was called in who verified that was NOT my signature. Ultimately, I filed a forgery report with the Henderson police department and was given a full refund on the truck. The owner, Don Gabriel, was a complete jerk to me...until he found out his dealer forged a document.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car