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Chrysler Jeep Dodge RAM of Puyallup

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (669 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (669 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Knowledgeable assistance

Molly was polite, smiled, and knowledgable of her job skills, she set the appointment, documented my complaint, checked me in on the day of the appointment. Very profestional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Teresa, thank you very much for taking the time to share your service experiences! It is wonderful to hear that Molly has taken such great care of you! Thank you for your business with us and thank you for being part of the Larson family!

continue your great services and professionalism.t

thanks to Caitlin, she takes care of me making sure everything is done... very professional.. and expressing her concerns to my satisfactions... thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Marcario, thank you very much for taking the time to share your service experiences! It is wonderful to hear that Caitlin has taken such great care of you! Thank you for your business with us and thank you for being part of the Larson family!

Great Buying Experience!

Everything was smooth and easy. We didn?t feel pressured or rushed, everyone was friendly and helpful and not condescending like other dealerships. Cole and Gary were awesome and so was the lady in finance (sorry I forgot her name!)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the kind words, Jennifer! We do our best every day to exceed expectations! We will share your kind words with Cole and Gary! We look forward to seeing you in the future!

Service Department

Justin Smith was a great ! I wish the service Department was better. They should have vacuumed my car out for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for the kind words, Shelly! We do our best every day to exceed expectations! We will share your kind words with Justin! We are sorry to hear about your car not being vaccumed out while in our service, We hope to seeing you in the future!

Alvin

Professionalism of the people. Took care of my of my problem with my vehicle in a timely manner. The enmity were goof hi quality and tastey. The staff was well groomed. The rest room were very clean. All around pleasent atmosphere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Larson Chrysler Jeep Dodge Ram Team

No pressure, Great Service

The salesman, Josh, was professional and friendly. He only showed us cars that had the options we needed/wanted. We never felt pressured during the buying process. And he was very friendly with our kids as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for the kind words, Bobbie! We will pass them along to Josh and the whole team. Congratulations on your new car! Welcome to the Larson Family.

Service

Great service, quick, friendly, Rob took the time to say hi. Justin my salesman remembered me and said hi. Anthony Romero did great and found a service package that will save money in the long run...great job guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for the kind words, Don! We do our best every day to exceed expectations! We will share your kind words with our team! We look forward to seeing you in the future!

Excellent sales service

Friendly, quick service. My time was not wasted! The sales team were very collaborative, didn't feel as if the commission was more important than my happiness:)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Larson Chrysler Jeep Dodge Ram Team

Great service

Our sales guy Keith Arnold was amazing and made us feel very comfortable and showed us many choices within our budget.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kelly, we appreciate you for letting others know about your experience at Larson Chrysler Jeep Dodge Ram Sales. It is our commitment to ensure quality customer care by providing clean and comfortable facilities as well as fast, friendly and professional service to our guests. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

Great service department

Great customer service with timely maintenance in the service department. Facility is always clean with free wifi, coffee, and popcorn. They also have a children play area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Larson Chrysler Jeep Dodge Ram Team