Reviews
Great Service
Friendly service techs. Work is completed quickly and efficiently. I will continue to use Kia for all my service needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Erica! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Great service
Tech seemed to be very knowledgeable and got me taken care of in a reasonable amount of time. The waiting room was very comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Another great service appointment
As always, the service department was great. Clean, polite, work done in the time that they said it would be. And my car was washed! :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We cannot thank you enough for this glowing review of our service center, Steven! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Best service
I was able to leave my vehicle there while I was on vacation for it to be serviced no questions asked
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Great Saleman
It was excellent, our salesperson Ben Barger was so knowledgeable about the vehicle we purchase. He was upbeat and fun to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Clean facility
Easy check in but I didn’t see oil change price until after work was done. Need prices posted for all to see.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Recall
I Like The Way The Tech Call Me When Car Was Ready Very Professional And Did What Car When in For
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Car purchase
Knowledgeable and friendly service. Gina went above and beyond from our first phone conversation to purchase completion. Would highly recommend
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Outstanding customer service!
Very friendly and great customer service! Hats off the everyone that helped me out! Appointment reminders and online scheduling is a plus. Had no problems rescheduling an appointment I couldn’t make.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this amazing review! We really appreciate your business. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com
Great Service
On time and efficient. Work was done in the time they said it would be completed. No exrtra time spent witing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Tim Slattery General Manager Gerald Kia of North Aurora tslattery@geraldauto.com