Reviews
Always a pleasurable experience.
Always a pleasurable experience. Quick and well explained. Service advisors Brandon and Gina are definitely assets to the overall experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Charles! We’re thrilled to hear that you had a pleasurable experience at Gerald Kia of North Aurora and that our service advisors Brandon and Gina made a positive impact. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Mechanics I can trust and a clean comfortable place to
Mechanics I can trust and a clean comfortable place to wait while my car is being worked on.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Lynette! I truly appreciate your kind words about our mechanics and the comfort of our waiting area at Gerald Kia of North Aurora. It's our goal to provide a trustworthy and pleasant experience for all our customers. We look forward to welcoming you back for your next visit! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
A bad problem popped up with my car.
A bad problem popped up with my car. Engine problem...they took me in right away to ascertain the problem. Found it, and fixed it in a very reasonable amount of time. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Richard! I'm glad to hear that we could assist you quickly with your engine issue. At Gerald Kia of North Aurora, we strive to provide our customers with prompt and effective service. If you need anything else or have further questions, don't hesitate to reach out. We look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
I had an exceptional experience at Gerald Kia of North
I had an exceptional experience at Gerald Kia of North Aurora. My sales consultant, Adil Fadlelmula, was incredibly professional and knowledgeable. He truly went above and beyond—even staying after hours to make sure everything was completed smoothly, without ever making me feel pressured. Adil took the time to understand my needs, answered all my questions thoroughly, and made the entire car-buying process completely stress-free. I highly recommend him if you’re looking for an outstanding and customer-focused experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review, Sami! We're thrilled to hear that you had an exceptional experience at Gerald Kia of North Aurora. Adil truly exemplifies professionalism and care, and we're glad he was able to assist you in such a meaningful way. We appreciate your recommendation and look forward to welcoming you back for your future automotive needs! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
We have been customers of Gerald KIA of North Aurora
We have been customers of Gerald KIA of North Aurora since 2014. The Service Department is always professional and courteous. The technicians always complete their work in an outstanding manner and the service representatives, and the Service Manager, John Kainz, are wonderful to work with. Highly recommend Gerald KIA of North Aurora's Service Department for honest, dependable, and professional service on your vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your kind words! I truly appreciate your loyalty to Gerald Kia of North Aurora since 2014. It's fantastic to hear that you've consistently had positive experiences with our Service Department and that John and our team were able to assist you well. Your recommendation means a lot to us! We look forward to serving you again in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Customer service from Nicole and Tim was outstanding.
Customer service from Nicole and Tim was outstanding. Both were very nice to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much, Erin! We truly appreciate your kind words about Nicole and Tim's outstanding service. At Gerald Kia of North Aurora, we strive to provide a great experience, and it's lovely to hear you had such a positive interaction. We look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Everything, the process, not waiting time, People very
Everything, the process, not waiting time, People very professional, service on my car, candy on waiting area 😊
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your wonderful review, Gaby! We’re thrilled to hear that you had a great experience at Gerald Kia of North Aurora. Our team strives for professionalism, and we're glad you appreciated the little touches, like the candy in the waiting area. We look forward to serving you again soon! 😊 Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Very friendly, service guy answered all my questions,
Very friendly, service guy answered all my questions, knew pricing for the service I needed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Shannon! We're thrilled to hear that our team provided friendly service and answered all of your questions effectively. At Gerald Kia of North Aurora, we strive to ensure our customers have a great experience, and we appreciate your feedback. We look forward to seeing you again for your next service! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
The staff was courteous and the service was performed in
The staff was courteous and the service was performed in a timely manner. Tom the service rep was very customer focused and great to deal with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Stephen! I truly appreciate your kind words about our staff and the timely service you received at Gerald Kia of North Aurora. It's wonderful to hear that Tom made your experience positive. We look forward to seeing you again soon and hope you’ll share your experience with others! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
John and his team are consistently excellent.
John and his team are consistently excellent. From the moment I pull up to the garage and am greeted to the moment I walk out to my freshly washed car, they are terrific.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Jennifer! We truly appreciate your kind words about John and our team's consistent excellence at Gerald Kia of North Aurora. It's great to hear that you have such a positive experience from start to finish. We look forward to serving you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com