Reviews
Everything from walking through the door to ask a few
Everything from walking through the door to ask a few questions in January to driving out of the service bay this past Friday in my new KIA Hybrid Carnival following its 3 month 1st service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience with us, Mary! We're thrilled to hear that from your first visit in January to picking up your Kia Hybrid Carnival after its service, everything went smoothly. We appreciate your support and hope you enjoy your vehicle for many miles to come. Don't hesitate to visit Gerald Kia of North Aurora again when you need assistance! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
I was feeling pretty disgruntled after being brushed off
I was feeling pretty disgruntled after being brushed off by one of the employees. But then Brandon took over my service and he was extremely helpful. He communicated well, accommodated me with a loaner, and went above and beyond in his customer service. It really turned my feelings around.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Michael! We're glad to hear that Brandon was able to help turn your experience around and provide you with exceptional service at Gerald Kia of North Aurora. Your feedback is important, and we truly appreciate you taking the time to recognize Brandon's efforts. We look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Our experience with Gerald Kia in North Aurora was truly
Our experience with Gerald Kia in North Aurora was truly exceptional. We knew what we wanted, we had determined what we were willing to invest and Martine and Tim made it a very professional and no pressure experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We’re thrilled to hear that your experience with Gerald Kia of North Aurora was exceptional and that Martine and Tim provided you with a professional and pressure-free environment. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Sales person, Wes, was well informed about the car.
Sales person, Wes, was well informed about the car. We never felt pressured. The price they gave us was good and beat the pricing on the Tucson we originally were looking at.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Carrie! We're thrilled to hear that Wes provided you with excellent service and that you found a great deal at Gerald Kia of North Aurora. It's always our goal to ensure our customers feel informed and comfortable throughout the process. We hope you enjoy your new vehicle, and we look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Dealership had the car we were looking for.
Dealership had the car we were looking for.-Adil was great!He explained everything and answered all our questions.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you found the car you were looking for and that Adil was able to assist you effectively. At Gerald Kia of North Aurora, we strive to provide excellent customer service, and we're glad to see that reflected in your experience. We hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
I have been a part of purchasing a few vehicles here and
I have been a part of purchasing a few vehicles here and have been very happy with all of them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We are thrilled to hear that you've had a positive experience with us at Gerald Kia of North Aurora while purchasing multiple vehicles. Your satisfaction is our top priority, and we appreciate your loyalty. We look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Fantastic salesman.
Fantastic salesman. Made sure we got the deal we were looking for. Very happy with our purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Mikey! We’re thrilled to hear that you had a fantastic experience with our salesman and that you found the deal you were looking for. Your satisfaction with your purchase means a lot to us at Gerald Kia of North Aurora. We hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Clean facility, easy to schedule an appointment online,
Clean facility, easy to schedule an appointment online, and friendly staff. Always cleans my vehicle after getting service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Sophie! We truly appreciate your positive feedback about your experience at Gerald Kia of North Aurora. It's wonderful to hear that you found our facility clean, enjoyed the ease of scheduling, and appreciated our friendly staff. We look forward to serving you again and ensuring your vehicle is well taken care of! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Excellent service and assistance from everyone that is
Excellent service and assistance from everyone that is involved. It was the best car buying experience I’ve had.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We’re thrilled to hear that you had the best car buying experience at Gerald Kia of North Aurora. Our team always strives to provide excellent service and assistance to our customers. We appreciate your feedback and look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Took the time to explain what needed to be done and were
Took the time to explain what needed to be done and were able to fix it quickly
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Gerald! We appreciate your positive feedback about your experience at Gerald Kia of North Aurora. We're glad to hear that our team took the time to explain the necessary repairs and that we were able to fix it quickly for you. We look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com