Reviews
5 Stars!
All people at Gerald Kia in N Aurora are friendly, helpful and very professional. Maintenance can be scheduled quickly and conveniently and is completed in the same way.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kathleen, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, John Kainz jkainz@geraldauto.com
Outstanding service and repair time
Friendly and easy to talk to. No pressure and they seemed to know the business. Repair time was shorter than estimated which is mostly unheard of in the business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mark, thank you for taking the time to leave us a review and for giving us helpful feedback. We're glad that our service team was able to repair your vehicle to your standards. Sincerely, John Kainz jkainz@geraldauto.com
Great Experience
I went in to get my camera fix Ed Mierzycki was the first one to come out. And guided me through the process! Made me feel alot more comfortable While i was waiting Ed Sparti had a great offer for me. I really liked that after 3 days of having my car they still found ways for me to save money! I am so happy I went to Gerald Kia of North Aurora the staff there is amazing
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way with the help of Ed and the rest of our team! That is what we value and we make every effort to make our customers feel that way. Enjoy your new Optima! We look forward to the opportunity to see and service you in the future! Be sure to like us on Facebook and follow us on Twitter to catch all the specials! Sincerely, Matt Gerald - mgerald@geraldauto.com
cschurm
outstanding support from Michael Caballero, Brian Shewalter and Matt Gerald. Michael found for me the exact Sorento I was looking for. Right down to the color I wanted. Outstanding job!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write about your experience with us! Michael, Brian, and the entire Gerald Kia of North Aurora team work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy that we’re able to meet your needs and wants. Don't hesitate to contact us if there is anything else we can do for you. Check us out on Facebook and Twitter for access to our exclusive specials. Sincerely, Matt Gerald - mgerald@geraldauto.com
the people at Gerald kia of North aurora are so friendly
I went to shop around and I walked out with a kia optima Ed Mierzycki did a great job they really do treat you like family there i felt like they really help out to what's best for you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way with the help of Ed and the rest of our team! That is what we value and we make every effort to make our customers feel that way. Enjoy your new Optima! We look forward to the opportunity to see and service you in the future! Be sure to like us on Facebook and follow us on Twitter to catch all the specials! Sincerely, Matt Gerald - mgerald@geraldauto.com
Excellent customer service
Staff are always friendly, always making you feel appreciated that you're giving them business. Work is performed efficiently and with high quality.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your excellent input, Sara! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Matt Gerald - mgerald@geraldauto.com
Kia SPortage
Ed, my salesman was very thorough and patient explaining all the benefits and improvements in the vehicle in which I was interested.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Lynne for this review. Ed is a great asset to our team, so it does not surprise me that he was able to get you set up with your perfect vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your purchase. Our knowledgeable sales team is patient and eager to assist. Thank you for taking the time to notice those efforts and leave us this 5-star review. I will be sure to pass along your praises to our team and all of us hope to see you again when the time comes to service your new car. Sincerely, Matt Gerald - mgerald@geraldauto.com
Great Experience! took little longer than expected
The staff was very friendly. We got the car we wanted and Jason was very knowledgeable about all the features of the car. I think we were there little too long but the overall experience was great. Thanks, Mike.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for this nice review! Jason truly knows his stuff. We make sure that all of our employees are knowledgeable and courteous and they will be glad to hear you were able to perceive that. I do apologize for the little bit of a wait that you had to endure. We work hard to process everything as quickly as possible. Feel free to come back and visit if you have any further needs. Also, check out our Facebook and Twitter for exclusive deals. Sincerely, Matt Gerald - mgerald@geraldauto.com
Prompt, efficient service
Since you were ready for me when I got there and checked on the service record, it didn't take a long time. The car was in nice clean condition when I left.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joyce, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! Sincerely, John Kainz jkainz@geraldauto.com
Jaime Rocks
Jaime in the service dept is always kind and helpful -- so friendly and patient! Love the car wash too.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dawn, thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that Jaime and the rest of our service department was able to gain your trust in our business. We look forward to servicing your future automotive needs! Sincerely, John Kainz jkainz@geraldauto.com