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Rod Baker Ford

(1,367 reviews)
Visit Rod Baker Ford
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–7:00pm
Tuesday 8:30am–8:00pm 7:30am–7:00pm
Wednesday 8:30am–8:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 8:30am–8:00pm 7:30am–7:00pm
Saturday 9:00am–5:00pm 7:30am–7:00pm
Sunday Closed Closed
New (815) 676-0826 (815) 676-0826
Used (815) 676-0829 (815) 676-0829
Service (815) 676-5025 (815) 676-5025

Reviews

(1,367 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rod Baker Ford from DealerRater.

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Great car buying experience

2014 Certified Ford Fiesta. My experience working with the staff was great and hassle-free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Happy customer again

I have been bringing my car here for a few years. love the service and convenience of your store and location. Staff is always super friendly and willing to help. Will definitely recommend to family and friends..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good service

I would have appreciated it if the technician would have wiped my new tire down, so it did not look like a dusty, dirty mess compared to my other 3 tires. Everyone was most polite and helpful, especially since I had to wait almost 4 hours for the service to be completed due to getting the tire from another location. A gentleman even offered to drive me to a restaurant so I could have lunch while I waited.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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review

The staff was helpful. The only issue I have is that I am having to see them often for repairs to my truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Widow

Just had an oil change. Staff was friendly and car was ready when I returned.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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First timer

I was told they needed to put a patch on my tire due to a piece of metal in it that they had removed, I asked to see the piece and to see if I was able to patch the tire myself but I didn't get to see it and ended up paying for the repair.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service on 2010 ford taurus

service is always great I will definitely buy my next Taurus at baker ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Satisfied Customer

I have been taking my vehicle to Rod Baker for various repairs and services of the past few years. Every time I go they listen to my problem or request, contact me after making and evaluation to discuss my options, and deliver the service we agree upon in a timely manner. The staff has a professional attitude and communicates well. I always consider the Rod Baker service department first for any repairs or maintenance on my vehicle and recommend others who my find their service valuable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Rod Baker service

Service department is always professional and convenient. They work to meet my schedule when possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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president

it was great, they took my car in right away, did an excellent job and I am totally satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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