Rod Baker Ford

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 6:00 PM

Rod Baker Ford Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

7:30 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2015

Rod Baker Ford located in Plainfield, IL. is home of the No Hassle Deal since 1963 and proud to offer an outstanding selection of new Ford vehicles, pre-owned vehicles, parts and service for your Ford car, truck, or SUV. We are committed to customer satisfaction and making your new or used car buying process simple and easy.

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When you are in the market to purchase a new Ford or a used car or truck, we offer a variety of financing options to fit your needs! Call today for a no pressure, no obligation test drive, we look forward to earning your business!

""Home of the No Hassle Deal Since 1963""

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
1080 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    April 17, 2020

    Ryan made my buying a easy deal to do. Polite and friendly even during the craziness of "COVID-19" couldn't shake hands which was killing both of us so... we settle for the elbow bump. Thanks Ryan. And also Veronica in Financing she was awesome as well.

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    July 29, 2019

    I visited this place twitch. I made appointment both times. It took more than 40 min for anyone to work on my car and took them only 15min to get it done.... I know they are busy but if they need to work on the car in the order of they came, what's the point of making appoinment? They should hornor the appointment procedure. Also, they scratched my car. To be fair, the employee are nice

    3.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we appreciate you taking the time to share your experience. It is our goal that every customer leaves satisfied with their service, so we are d...isappointed to hear that you did not. When you have an opportunity, please reach out to Marcus Larson at (815) 436-5681 so we can address your concerns. We hope to hear from you soon.

  • July 7, 2015

    It is always nice and easy to purchase or lease a vehicle from Rod Baker Ford! They are knowledgeable, friendly and listen to what you want. I just recently... leased a 2015 Ford Escape with Rod Baker and not only do I LOVE my vehicle, it was a pleasure doing business with the staff there! We have, and will continue to, recommend our friends and family to visit Rod Baker Ford when in the market for a new or used vehicle. Love that place!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    July 11, 2019

    Be very careful! I bought recently a Rav 4 HYBRID 2016 from this dealer with high price. It was a very bad experience. They sent me the title late without... warranty and did not inform me there are sales tax I have to pay in addition to state tax and to title fees. I WAS OBLIGED TO PAY THE EXTRA FEES they are supposed to pay , and after getting the registration from DMV I found recently a windshield scratch that was hidden by a temporary repair. I sent them many emails and called them but no action was taken. If the issue is not resolved soon, I will be obliged to involve a third party.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 2.0 out of 5
    July 9, 2019

    Took vehicle in for a break issue. Thought they could check out the sunroof at the same time. Did a great job on fixing the issues, but there was a $129... charge for cleaning and lubricating the track on the sunroof. I understood the charge and had no issues paying this time since I approved and hopefully they checked the motor also. I asked next year if I bring it in again, how much would it be. He said $129 unless I brought it in before a year. Said I need to keep it clean with a smart xxx attitude. This is the 4th or 5th time in 8 years so it will happen again. Never leave the sunroof open when parked and car is garage kept. I have bought new cars from here multiple times. I will never again and I will take my business to Tirapelli Ford.

    1.0 out of 5
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    3.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so disappointed to learn of this situation you have described. If you?d like to discuss this matter with one of our staff members, please give ...Please reach out to Marcus Larson at (815) 436-5681 a call at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon.

  • 4.0 out of 5
    March 4, 2019

    Went in to get a used car for our granddaughter. Went in with a printout and knew exactly what we where looking for. For some reason it took way longer... than we thought it would. Granddaughter told the salesman at least 3 times her current address, but on the title,sales tax, and other documents there are 3 different address. This makes no sense. Her father called the dealer and they tried to say it is her fault.I only recommend this dealer,because we got the car we wanted, at the price we were comfy with.

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    3.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi James, thanks for the feedback about your experience with us. We're glad we could get you the car you wanted in the end, and we will use your addit...ional comments to improve. If you would like to discuss this further please feel free to give us a call. Take care.

  • 1.0 out of 5
    January 22, 2019

    Terrible dealership. I purchased a 2012 international flatbed truck off the lot. Drove twards home (Buffalo) broke down. Less than 400 miles into the... trip truk needs $7k of work,. Which is about 50% of purchase price. Dealership (Dan Sexen) let me know it's the dealership s position that I purchased a used truck and they're not responsible. I let me know that I'd be suing them and he told me (I have the call recorded) .- we have atourneys on retainer and if we loose we will turn it into insurance! COMPLETE xxxxxxxx. They only care about they're bottom line. It may cost me a fortune but I won't stop coming after them

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    December 18, 2018

    Went in there to buy a new truck, not used. Couple things bothered me here. 1) they represented the vehicle at one price, but quoted me 10,000 more, saying... tax and title fees. Well, tax and title is only 5000. They charged me 1250 for add ons that were already on the truck. They didn't add any rebates or incentives in it either. 2) they quoted me 65,000, but my payments were 1100 a month for 72. Do the math, trying to charge me 15,000 juice on a new, not used, truck. I don't have the best credit, but I know it's not that bad. *buyer beware* watch the bottom line and be careful who you trust....

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Tony, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a s...tellar experience here at Rod Baker Ford Sales Inc.. We would like the chance to talk to you further. Please reach out to our GSM, Michael Anthony at (815) 436-5681 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 5.0 out of 5
    December 17, 2018

    Great people to do business with is bothe sales and service. Highly recommend.

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    We really appreciate you taking the time to leave us feedback on your visit! Thanks again for the recommendation, and have an amazing day!

  • 5.0 out of 5
    November 3, 2018

    We bought 2 used cars just a few weeks apart (one for me, one for my son), and the experiences at the 2 different dealerships could not have been more... different. We will come back to Rod Baker Ford again and highly recommend this dealership. We worked with Ryan in sales and Steve in finance. Both were very personable, answered questions, and explained everything very thoroughly. We never felt pushed, and we sincerely appreciate how careful Steve was when explaining every aspect of the financing, especially because at the other shifty dealership , that other finance person tried to cheat us in multiple ways so we had to triple check the math and have inflated charges removed. The interest rate we were given at Rod Baker Ford was 4 points lower than what the other dealership gave us, coming from the same lender and using the same credit score and a similar car price. Car buying can be a very stressful situation since it is such a huge purchase, and you really want to buy from people who are trustworthy. The staff at Rod Baker Ford are good people -- it's worth it to check them out even if it is a drive!

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with Ryan and Steve! We understand that it's an im...portant decision where you purchase your vehicle from, and are so grateful to have been chosen. If you have any questions about your new vehicle, please do not hesitate to give us a call, we're always happy to help. Take care!

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