Reviews
Great service
The service I was provided was very professional. Everything was explained to me and I am very satisfied with my purchased! I definitely will recommend to family and friends! Thank You!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great execution
Great job as usual by Dan Saxen and the entire Rod Baker Ford team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Place for Your Work Truck Purchase!
Jim was great. No pressure, explained the features, Love the truck.!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service and facilities.
I love that you have coffee for your customers especially when it takes longer then expected. I always bring my thermos and a book and it seems as though the service takes no time at all. As for the salespeople, they are awesome as well. They tell you about your car afterwards and seem to be very knowledgeable. That you for being there for my entire families needs. Your company and the location has been a Godsent to us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Honest sales people, great facility
I bought my new ford focus after looking into other used cars. The staff was very helpful with pricing out many options and being honest with what the best option was for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Service and Helpful Staff
I was in the market to replace an older vehicle. Stopped in and found the type and style I was looking for. I was greeted by salesman Dave Thompson, and he asked me what brought me in. I told him my story, asked him a bunch of questions, and narrowed down my choice to two different vehicles, Dave was prompt to set up both vehicles for a side by side comparison. After the test drive, I had my decision. Purchase was smooth, no hassle pricing was consistent with other vehicles I had been looking at. Dave got it all ready, ensured all of my questions were asked, and made my purchase a great experience. Ask for Dave and you won't go wrong!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
New car buying experience
Mr. Elgus was my contact at your dealership. He was very prompt and courteous in his followup with me which led to my trip to Plainfield from Peoria to finalize the deal on the 2014 Ford Focus that I wanted. I can't think how my experience could have been any better. Thank you!
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
very helpful and understanding
They are always very helpful and friendly and will answer any questions you may have.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great customer service, warranty work as expected
All went as expected, they did everything they said they would do
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
Everyone is courteous and helpful. Great people to do business with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
