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Rod Baker Ford

(1,376 reviews)
Visit Rod Baker Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–7:00pm
Tuesday 8:30am–8:00pm 7:30am–7:00pm
Wednesday 8:30am–8:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 8:30am–8:00pm 7:30am–7:00pm
Saturday 9:00am–5:00pm 7:30am–7:00pm
Sunday Closed Closed
New (815) 676-0826 (815) 676-0826
Used (815) 676-0829 (815) 676-0829
Service (815) 676-5025 (815) 676-5025

Reviews

(1,376 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rod Baker Ford from DealerRater.

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Great service

The service I was provided was very professional. Everything was explained to me and I am very satisfied with my purchased! I definitely will recommend to family and friends! Thank You!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great execution

Great job as usual by Dan Saxen and the entire Rod Baker Ford team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Place for Your Work Truck Purchase!

Jim was great. No pressure, explained the features, Love the truck.!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service and facilities.

I love that you have coffee for your customers especially when it takes longer then expected. I always bring my thermos and a book and it seems as though the service takes no time at all. As for the salespeople, they are awesome as well. They tell you about your car afterwards and seem to be very knowledgeable. That you for being there for my entire families needs. Your company and the location has been a Godsent to us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Honest sales people, great facility

I bought my new ford focus after looking into other used cars. The staff was very helpful with pricing out many options and being honest with what the best option was for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service and Helpful Staff

I was in the market to replace an older vehicle. Stopped in and found the type and style I was looking for. I was greeted by salesman Dave Thompson, and he asked me what brought me in. I told him my story, asked him a bunch of questions, and narrowed down my choice to two different vehicles, Dave was prompt to set up both vehicles for a side by side comparison. After the test drive, I had my decision. Purchase was smooth, no hassle pricing was consistent with other vehicles I had been looking at. Dave got it all ready, ensured all of my questions were asked, and made my purchase a great experience. Ask for Dave and you won't go wrong!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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New car buying experience

Mr. Elgus was my contact at your dealership. He was very prompt and courteous in his followup with me which led to my trip to Plainfield from Peoria to finalize the deal on the 2014 Ford Focus that I wanted. I can't think how my experience could have been any better. Thank you!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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very helpful and understanding

They are always very helpful and friendly and will answer any questions you may have.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great customer service, warranty work as expected

All went as expected, they did everything they said they would do

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

Everyone is courteous and helpful. Great people to do business with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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