AutoNation Volkswagen Mall of Georgia

Excellent service, they were responsive and answered all questions on time, did all what is necessary to make the purchase process hassle-free. I would definitely come back and purchase again from them in the future.

Quentin in the service department always gives A+ service Your the best ! Keep up the great service Thank you

Horrible experience servicing my car. Brought my car for service and 2 weeks later they found something wrong with an item in my engine that it if they really inspected properly inspected they would have caught it. Especially since they supposedly did a multi point inspection. Can’t take responsibility for dropping the ball. Sends me a video showing the so called issue for less than 10 seconds on the video spent more time showing me something for my to spend money on. Items that I have noted in the past doesn’t get documented properly. You speak to management and they have no sense of let’s address the customers concern let’s just talk about issues with your own cars. Picked up my car and noticed a scratch on my rim and they have no comment. Especially when they said they reviewed the wheels and said everything is ok. The cable that they said is chewed looks like a clean cutting of wires. AutoNation doesn’t care and VW doesn’t do anything. I’m glad we spend so much money on vehicles for to be treated and taken care in a crappy way. No response from the corporate office and have messages showing I’m asking for a response and get nowhere. I am writing to express my frustration and disappointment with the handling of my VW vehicle’s ongoing issues. Despite purchasing this car new, the radio, camera, CarPlay, and screen have never functioned properly. For over a year, I have repeatedly brought the car in for service, only to be told that someone would get back to me—yet I am consistently ignored, and the problems remain unresolved. It is deeply concerning that VW and the dealership appear to find it acceptable for a customer to drive a defective and potentially unsafe vehicle. I am paying for a car that fails to meet basic functionality, and the lack of accountability or action on this matter is unacceptable.

I am writing to express my frustration and disappointment with the handling of my VW vehicle’s ongoing issues. Despite purchasing this car new, the radio, camera, CarPlay, and screen have never functioned properly. For over a year, I have repeatedly brought the car in for service, only to be told that someone would get back to me—yet I am consistently ignored, and the problems remain unresolved. It is deeply concerning that VW and the dealership appear to find it acceptable for a customer to drive a defective and potentially unsafe vehicle. I am paying for a car that fails to meet basic functionality, and the lack of accountability or action on this matter is unacceptable. Horrible experience servicing my car. Brought my car for service and 2 weeks later they found something wrong with an item in my engine that it if they really inspected properly inspected they would have caught it. Especially since they supposedly did a multi point inspection. Can’t take responsibility for dropping the ball. Sends me a video showing the so called issue for less than 10 seconds on the video spent more time showing me something for my to spend money on. Items that I have noted in the past doesn’t get documented properly. You speak to management and they have no sense of let’s address the customers concern let’s just talk about issues with your own cars. Picked up my car and noticed a scratch on my rim and they have no comment. Especially when they said they reviewed the wheels and said everything is ok. The cable that they said is chewed looks like a clean cutting of wires. AutoNation doesn’t care and VW doesn’t do anything. I’m glad we spend so much money on vehicles for to be treated and taken care in a crappy way. No response from the corporate office and have messages showing I’m asking for a response and get nowhere.

My running lights were a priority to be fixed along with oil change. They were NOT FIXED….

Very friendly and helpful staff. It was a very smooth process overall. Thank you for the help!

Excellent service, great service, the people is very helpful and they take Time to explain very good

Good quality service and the service advisor, Brian McKine, is very professional and personable. Unfortunately, the prices for additional services (brake service) and parts (battery and air filter) that I needed were so much higher than what I had researched elsewhere, or could buy and install myself that I had to pass.

It was a very smooth and easy process. Bought on the first visit. Very friendly staff all around.

Responded promptly to my question and requests for additional information. Car wasn't exactly what I wanted.