Valley Kia of Fontana

One of the worst experiences I’ve ever had with a sales manager. I had been speaking with Gavin Harrison over the phone since last Saturday. We discussed a 2025 Kia Telluride, and he gave me an out-the-door price that sounded good, so I made the drive down from Victorville to Fontana. When I got there, he suddenly changed the price, saying the vehicle we talked about was sold and the new price was for a different one. I was understanding about that, even though it wasn’t a great start, and I decided to leave because my kids were tired and I wanted time to think about it. Yesterday, I got back in contact with Gavin. Once again, I clearly let him know — just like I told him and his employee the first time — that I was financing through my own credit union and just wanted straight out-the-door pricing. He gave me a new number, which I really liked. I specifically asked AGAIN if this was the final out-the-door price, and he confirmed that it was. I trusted what he said and drove all the way down from Victorville again, only to find out when I got there that it wasn’t truly out the door — it was only that price if I financed through them because of a rebate. When I called him out on it, he tried to act like it was normal and claimed “all dealerships do this.” That’s simply not true — I had already talked to about 10 different Kia dealerships, and not one of them pulled this kind of trick. Then instead of being professional about the situation, he got into a back-and-forth argument with me. His tone was rude, he was defensive, and he kept claiming he was “straightforward” — but there was absolutely nothing straightforward about how he handled things. He also kept throwing around that it was a “family-owned” dealership like it made a difference. Honestly, based on his attitude, it felt like he might be a son or nephew of someone because he acted like he was untouchable. Completely disrespectful, zero professionalism. At that point, my wife and I got up and left. And honestly, thank God we did — because we immediately went to Covina Kia, and the difference was night and day. I asked them for an out-the-door price, and without games or hidden rebates, they gave me a straightforward number — exactly how it should be. Their salesman, Randy, was awesome: honest, helpful, not pushy at all, and actually worked with me to get the deal I wanted. We bought the car that same day. For fairness, I want to mention that at Valley Kia I also worked with a salesman named Josh who was cool and respectful. My only real issue was with Gavin, and based on what I’ve heard from multiple other Kia dealerships, Valley Kia as a whole has a reputation for doing exactly what happened to me: luring customers in with fake numbers and changing prices once you show up. I can’t say if every salesperson there is like that — but I can 100% say Gavin is, and based on my experience, I would never recommend him to anyone.

Estoy totalmente decepcionado de este dealer fui cliente por 10 años y jamas volveré a poner un pie porque tienen un pésimo servicio al cliente en el departamento de servicio los empleados son muy déspotas y tienen una actitud prepotente con los clientes yo les lleve mi carro para cambiar el aceite rotación de llantas y cambiar un tensor y me cobraron 1100 dolares y tuvieron mi carro por 7 días y no le hicieron nada hasta que puse la queja con el presidente o CEO y fue personalmente y presiono la empleada de nombre leticia hernandez para que me arreglaran el carro esa empleada me trajo con puras mentiras por 6 días hasta que la reporte y para joder ni siquiera me cambiaron el aceite y de todos modos me cobraron los mil dolares .por favor tengan cuidado no vaya a ese dealer mi Raza porque los van a robar 🥵😡

so thankful that this dealership makes owning a KIA a great experience and Juan in the service department is wonderful

Go to Aryanna Kabra for a car she did a great job helping me get the perfect car, she was so sweet.

Great customer service Paco ur the best, always a great experience. Come to valley kia

Paco thank you for your excellent service and your time you bring us all the time while there getting cars.. we will continue to recommend you to our friends

The service department for Kia is terrible. I have to go in to make an appointment because when I call I always get hung up on. I was told by the assistant manager Thomas Arguelles to bring my car in for a diagnostic test, because my air conditioning in the car is not working. He blows out cold air but does not push it out. The assistant manager, Thomas, let me know that some Kia’s have a fuse in the car that burns and causes the air conditioning to not work properly. He told me to bring it in on Tuesday @ 9am, and he will see if the warranty will cover this issue that some Kia K5 seem to be having. I speak to Raul Paris and he tells me that he can’t do anything for me because the assistant manager, Thomas, is not there and he has other cars to service. He also told me that he does not think I’m lying which rubbed me the wrong way. I took the day off of work to bring the car in and made so many arrangements to have another car while my car was being tested and fixed. Raul Paris is the worst service advisor, and every time I am helped by him I get dismissed. I brought my car in for the A/C unit prior and Raul Paris helped me and said it would take 7 days, and would not be covered under warranty. When I came back today Raul Paris was questioning me about the fuse that Thomas, the assistant manager, was telling me about. He was condescending and asking me how I knew it was the fuse. I let him know that Thomas, told me, and I was still dismissed. Raul Paris should not work in a place of service by belittling women. Try another service or get serviced by anyone other than Raul Paris.

terrible customer service,the test drive car ran out of gas,no one came to take us back to the dealership to escape the 100degree temp,2 calls made to the dealership for someone to get us back to the dealership that was directly in front of us.we waited for 25mins no one showed,I walked back to the dealership in the heat,it took me 8mins to walk to Valley Kia Fontana.I will never buy from VALLEY KIA FONTANA,because of this terrible incident.I was intrested in the 2024 Sportage Prestige S.BUT NOT FROM VALLEY KIA OF FONTANA.I will let my friends and relatives know about the lack of compassion and lack of CUSTOMER SERVICE at VALLEY KIA OF FONTANA,for their future customers.STAY AWAY FROM VALLEY KIA OF FONTANA FOR YOUR FUTURE PURCHASES AND SERVICE OF YOUR KIA. Deano.

Excelente servicio al cliente 💯 por ciento recomendado especialmente Juan Estrada.Muy buen servicio y muy bien explicado. Me encanta kia de fontana

1st time at valley kia. And last. We took my car to this dealership this morning as my check engine light is on. My hubby did at home diagnostics and shows emission problem and requires service. Told for check engine we need appt. Came home called and next availability is june. Really?? Their low rating is valid. Hubby called citrus kia (which is a 4.8 rating) and was assisted by Adrienne who went above and beyond to help us. Took our vin #, saw 2 recalls and scheduled appt for this Wednesday. Now I know why this location is highly rated for their service. Thank you.