Reviews
My experience was awesome 😊
I brought my 2013 dodge charger in for service . My service advisor he did a awesome job in helping me. I had a coolant leak near the water pump. Originally had my car towed to Tustin tuttle click their service is horrible they charged me a diagnostic fee of $160 and told me i needed a cap all long i needed a water pump im going back to get my refund for mis diagnosing my car. Will never go back to Tustin tuttle click their service is horrible.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Chrysler Jeep Dodge Ram. We appreciate you greatly, for coming to our Tuttle-Click store in Irvine and continuing to trust us to service your vehicle. We are very pleased to hear that Izzy was able to help you through this experience and that your Charger is all fixed up, running in great form! You're welcome back to our dealership anytime In the future, for all things Chrysler Jeep Dodge Ram — Sincerely, Shirley | shirley@tuttleclick.com
Service
I had a great experience with Whitney in the Service Department. She was very courteous and helpful through the whole process. She explained everything the was going to be performed. And she contacted me when my car was completed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Chrysler Jeep Dodge Ram. We are thrilled to hear about your time spent in our service department with Whitney. Our goal is to be informative and communicative from beginning to end, we are pleased that Whitney could provide that for you. Thank you for making Tuttle-Click Chrysler Jeep Dodge Ram as your trusted dealership of choice. We look forward to seeing you again in the future, for all things CJDR! Sincerely, Shirley | shirley@tuttleclick.com
Never buy from here
I bought my vehicle here over 2 months ago and still dealing with issues. I noticed a hole in the leather before buying the vehicle and was told set up an appointment to fix it. When I did, I showed up and they had no record of my appointment. After an hour wait pictures were taken and they said they would call me In one week to have the new seat cover installed. A month later I followed up to learn there was no record of my visit. Meanwhile, My monthly payment for the car I traded in was deducted from my bank account due to the fact it took the dealership just under 2 months to pay off my trade in. I have now received a notice from the DMV stating I have delinquent insurance on my old vehicle due to the fact the dealer did not submit the transfer of title. I have finally got the seat fixed after multiple calls and many hours of waiting, including another appointment for which I showed up to find out there was no record of any appointment made. I have bought many new cars and never experienced anything like this. Save yourself a lot of time and frustration and buy from another dealer.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, We are displeased to read about your recent experience with us here at Tuttle-Click Chrysler Jeep Dodge Ram. Our group believes that the key to our success, is providing effective communication with our customer before, during and long after the sale. We take great pride in providing a hassle free and enjoyable car buying experience. After reading your review, we have sent your concerns to our management for an internal discussion. Please know that your experience is not taken lightly, and will not be over looked. If you would, contact us to speak about your visit or help resolve any issues. Sincerely, Shirley | shirley@tuttleclick.com
Service Charge
The Oil change increase almost 50% jumping from 45 to 67 thw incress becusau of oil price never heard about it its normall oil TK
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thanks for sharing your recent 4 star review with us here at Tuttle-Click Chrysler Jeep Dodge Ram. We appreciate you taking the time to leave a positive rating with us in the categories above. Our service department strives to have competitive pricing for our customers, and provide the best quality service. Giving you complete piece of mind when servicing your vehicle with us. We look forward to seeing you again in the future, for all things CJDR! Sincerely, Shirley | shirley@tuttleclick.com
Fast professional service
I've owned many vehicles over the years and have dealt with as many dealer service centers and countless service advisors. James Moore at Tuttle-Click Irvine is by far the best service advisor I've had and gets the work done quickly. The Tuttle-Click service staff is courteous and professional. I would highly recommend this service center.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Chrysler Jeep Dodge Ram. We are thrilled to hear that James and the rest of our team was able to provide you with stand out service! Thank you for taking the time to share your testimony to the service we provide here. We look forward to seeing you again in the future, for all things Chrysler Jeep Dodge Ram! Sincerely, Shirley | shirley@tuttleclick.com
Excellent customer service!
I've been Jeep customer for about six years now. The best service you will get at the dealership. Flavio Andrioli is your guy he will work his magic to get you best deal in very comfortable atmosphere. Home feeling experience! I absolutely Love my new Jeep Cherokee Thank you so much!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Chrysler Jeep Dodge Ram. First off, we thank you for your continued loyalty to our brands over the years! We are thrilled to hear that Flavio was able to provide a comfortable atmosphere with the purchase of your new Jeep Cherokee. Our goal is to always have the buying process be relaxing and enjoyable. The team here at Tuttle-Click CJDR looks forward to seeing you again in the future, for all things CJDR! Sincerely, Shirley | shirley@tuttleclick.com
Great experience at Tuttle click
Easy purchase. No pressure. Finance was short. Good product. Purchasing car for my teenager. They had inventory we needed. Eddie was not high pressure and I’d rather that.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Thanks for sharing your recent 5 star sales experience with us here at Tuttle-Click Chrysler Jeep Dodge Ram. We are pleased to hear that Eddie was able to assist you in purchasing a car for your teenager! What a great choice. Our goal is always having the customer be well informed and confident in their purchase. Thanks for being apart of the Tuttle-Click family and we look forward to seeing you again in the future! Sincerely, Shirley | shirley@tuttleclick.com
Jeep Wrangler rubicon recon
Thanks for helping us get our new Jeep Wrangler rubicon recon title click Flavio Andrioli was really helpful and we got a really good price
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Chrysler Jeep Dodge Ram. Congratulations on the purchase of your new Jeep Wrangler! We are pleased to hear that Flavio was able to assist you in finding the perfect car for your situation. Thank you for taking the time to leave a rating and review with us here, we look forward to seeing you again in the future. Sincerely, Shirley | shirley@tuttleclick.com
Great experience at dealership
I’ve always been leery of having car serviced at a dealership; however, in the 2.5 years that I’ve been coming here to have my Grand Cherokee serviced, I’ve always had a great experience in terms of service, expense, and friendliness/helpfulness, A very pleasant experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Chrysler Jeep Dodge Ram. We are pleased to hear that David has been able to make servicing your vehicle enjoyable. Thank you for your loyalty in servicing your Grand Cherokee with us here at Tuttle-Click CJDR, we look forward to seeing you again in the future! Sincerely, Shirley | shirley@tuttleclick.com
Courteous and efficient
I gave the rating I did because there wasn’t anyone trying to sale me something I didn’t want. I let them know what I wanted and at what price and they did everything humanly possible to make that a reality for me. Although we fell slightly short of my goal it wasn’t by much so I was satisfied with their efforts to deliver. They also went out of their way when they noticed a few scratches on the vehicle I chose to set me up an appointment to repaint at my earliest convenience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Chrysler Jeep Dodge Ram. Our goal is to always listen to your needs and work with you to find the right car for your situation. We are pleased to hear that Flavio was able to help make your car buying experience a great one. Thank you for making Tuttle-Click Chrysler Jeep Dodge Ram your trusted dealership of choice. We look forward to seeing you again int the future, for all things CJDR! Sincerely, Shirley | shirley@tuttleclick.com