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Thomas Kia of Highland

(1,194 reviews)
Visit Thomas Kia of Highland
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–5:30pm
Tuesday 8:30am–8:00pm 7:00am–5:30pm
Wednesday 8:30am–8:00pm 7:00am–5:30pm
Thursday 8:30am–8:00pm 7:00am–5:30pm
Friday 8:30am–7:00pm 7:00am–5:00pm
Saturday 8:30am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2019 state dealer award
View 2 awards
2019 state dealer award
2019 consumer dealer award
New (219) 940-6281 (219) 940-6281
Used (219) 940-6318 (219) 940-6318
Service (219) 227-5649 (219) 227-5649

Reviews

(1,194 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Thomas Kia of Highland from DealerRater.

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Wonderful and exciting.

Wonderful and exciting. Angie Mac was awesome. I had the Telluride and Sportage in mind before going to dealership. But once she introduced herself to me and and asked what I needed and my wants that when she showed me the 2025 Kia Sorento S with everything and more that I was looking for. It had the full sunroof, third row, heat seats and the colorful was amazing inside and out. She made the signing process so smooth for me. Thank you for excellent customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Mary, we're happy you found our staff to be so supportive during your experience here at Thomas KIA of Highland. We are always more than happy to assist you if anything else comes up. Take care!

I feel I was taken advantage of.

I feel I was taken advantage of. I rode off the lot with 4 bald tires and a hole in the trunk lid. I would never recommend anyone to come here

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

I'm sorry and would like to help but are you sure you have the correct dealership? Jake is in service, so did you bring a car in with bald tires and drove home or you discovered a hole in the truck? Please call 219.934.2266 ext 216 thank you Tom

We were pleased with our shopping experience from start

We were pleased with our shopping experience from start to finish, and yes, we drove out with a pre-owned car. Sam was knowledgeable, patient, helpful and genuine. We were glad to purchase a car with him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Lisa, we're happy you found our staff to be so supportive during your experience here at Thomas KIA of Highland. We are always more than happy to assist you if anything else comes up. Take care!

We were pleased with our shopping experience from start

We were pleased with our shopping experience from start to finish, and yes, we drove out with a pre-owned car. Sam was knowledgeable, patient, helpful and genuine. We were glad to purchase a car with him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Nice people to work with.

Nice people to work with. Jose and Janelle are wonderful. They treat you like family when you come in the door. Always willing to go the extra step for our family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

2nd time purchasing a new vehicle from here.

2nd time purchasing a new vehicle from here. Janelle has sold us 2 vehicles in 2 years she is very upfront and honest i like that she doesnt waste your time and string you along. She gets straight to the point and got us in and out with no flase hope. I will definitely be back for the kids vehicles soon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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They were patient and understanding to what I needed

They were patient and understanding to what I needed credit wise and payment wise. I will recommend to other people

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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Great dealer, kind staff, went in an hour or so before

Great dealer, kind staff, went in an hour or so before closing and ended up getting the vehicle, they even stayed a little later to complete the purchase. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Frank, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

The staff is always very pleasant.

The staff is always very pleasant. They keep me notified about my car when in for servicing. A great team at Thomas KIA of Highland.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Christine, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!

Mike in sales was great, he worked out a great deal for

Mike in sales was great, he worked out a great deal for us to get our Jeep Wranger . He was perfessional and curtis, and to the point. Thanks Mike and Kia.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi Lisa, thank you for your kind review; we are happy to pass along your comments to the team here at Thomas KIA of Highland! Please don't hesitate to reach out if there's anything additional we can do for you.