Reviews
They are the only dealership in the south bay but they
They are the only dealership in the south bay but they have very nice employees and service people. The issue is not being able to get anyone to answer the phone or get a call back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi Candice, we are deeply disappointed by your experience at MINI of Stevens Creek. Thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Every time I’ve visited people are talking at desks and
Every time I’ve visited people are talking at desks and I’ve been ignored for what seems like 10 minutes before being helped. Had an alignment done there that seemed to barely fix an issue.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi. We are disappointed to hear that you did not have a more positive experience with us at MINI of Stevens Creek. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (408) 641-4608 -- we hope to hear from you soon.
Had no issues.
Had no issues. It was a smooth experience to get my service done and in time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Had a very smooth experience.
Where they lack in sales and financing… they make up for
Where they lack in sales and financing… they make up for in their service department.
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Johnnie the service writer went Above and Beyond my
Johnnie the service writer went Above and Beyond my expectations in helping solve my cars ongoing issues! Couldn't be happier with the outcome!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
personalized service
I needed a new windshield and my insurance reimburses me for all glass without filing a claim so I went to MINI of Stevens Creek. My advisor, Hector, was great. He was courteous and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!
Range Rover - Purchase Experience @ Mini
Range Rover - Purchase Experience) Evidently, there is a reason why this dealership has such great reviews. We all know car shopping can be a hassle yet intimidating as you commit yourself to a long-term contract. I found my car online, visited the shop, and spoke to Sam. He was friendly and immediately offered to show me the vehicle. The test drive was excellent, and I quickly knew the vehicle was the one. The significant part is everyone at the dealership avoided the “pressure you today purchase.” I came back around, and test drove it again. A few days later, we jumped into the contract, and the rest is history. I am extremely happy with my car! Thank you Steven Creek Mini team, for such a pleasant car purchasing experience. Lastly, to those shopping, please be sure to do your due diligence and inspect the car you buy. This will keep a realistic and honest point between you and any dealership you shop at. Good luck!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Abraham, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Car Service
Terrible car service. Service person not knowledgeable. Makes me wait for longer hours.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are deeply disappointed by your experience at MINI of Stevens Creek. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (408) 641-4608 to discuss what we can do to help.
Excellent service
Both the salesman and sales manager were very attentive without any pressure making the buying process very easy and enjoyable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Cynthia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again in the future. Best wishes, MINI of Stevens Creek
Roberto is the best!
Roberto is the best! Mini Stevens creek is awesome! Will definitely come back for services here
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to Roberto here at MINI of Stevens Creek! If you have any further questions, please give us a call. We're always happy to help! Take care!