MINI of Stevens Creek

Like the service and friendly staff. Keep me updated throughout the service process. Finished sooner than I expected

Greg at Steven’s Creek Mini took time to answer our questions and created a welcoming shopping environment. I got straight forward answers to my questions and ultimately found the best deal and best buying experience at Steven’s Creek Mini.

Already had an appointment at 10:15 but still had to wait one hour without anyone assisting me, until I stood in front of their desk and stared at them. They also tried to push many unnecessary items at insane price, without even looking at my service history, like charge $300 for air filter which was just replaced last year. By the way the didn’t even check basic coolant or help tire rotation, but only trying to ask for over $200 for such basic check and sell you tires. Please avoid this shop

I had very good experiences when I was in Mini for car service. I feel welcomed and respected. I've got all the information and answers for my inquiries.

Both my husband and I had a very positive experience with everyone we encountered at the dealership. They explained all the options in detail. We will definitely recommend this dealership to our friends.

Came here because I have autonation oil changes from a recent car purchase. The people who helped me schedule and answered my questions were amazing. Coming to the facility was a bit confusing because there was no designated check in location like they have at the Toyota dealership. Once I was noticed the service employee was very quick and helpful. Loved that I got some video of my car showing me all the inspection points. When I got the text saying my car was ready for pick up I was a little confused on where to go and when I got there no one was in the office. Had to ask for help finding someone. Once that was sorted, I got my car quick and a receipt of the service rendered. Over all it was a positive experience and even with the wait, it was faster than the Toyota dealership.

Had an appointment to test drive a car we were interested in purchasing and we were never help. We let several people know we were there and who we were waiting for and he or anyone else ever helped us so we left after waiting for roughly 40 minutes.

I was very happy with the honest assessment of my issues and the patience he showed with my trepidation of what needed to happen next.

Have owned a Mini since 2005 and have had all 3 Minis serviced at STEVENS Creek for 20 years.. Andrew was helpful and knowledgeable being a former technician so with my current Mini, Patrice, who I’ve owned since 2017, it’s always a great experience to have it serviced and maintained. Patrice has a blue body, white roof, red mirror caps and is very beautiful and a dependable easy to park and fabulous to drive. I intend to keep Patrice well serviced for as long as possible.

My experience taking my car in for service has improved quite a bit in the last few years. I appreciate that Johny took the time to explain everything that was happening with my car and made sure to respect my time.