MINI of Mt. Laurel

I wanted to pass along my customer service experience. It is far too often that we only hear when things go wrong. I walked into the dealership not knowing what to expect, but I was pleasantly surprised by the great customer service I was provided. Victoria Garrison is the embodiment of the Holman essence. I was extremely impressed with her knowledge of MINI (not only about the cars and each of the different features, but she even gave me some history of the manufacturer when I asked). She provided extreme attention to detail and exceptional customer service throughout the entire buying experience. Victoria even picked me up from ARI so I could get my new car the very next day. Victoria had made our car buying experience one to remember. This was my first new car, not to mention my first lease, and it couldn?t have been a more enjoyable experience. She is an expert (in my eyes) with regards to all things MINI and is the definition of great customer service! Here at ARI we have something call a Partner of the Month, this is a person recognized by their peers or customers for going above and beyond the call of duty. Whether or not Mini has a similar program, I would still like to nominate Victoria for Partner of the Month for making my car buying experience a special one. I could not imagine going to anyone else, ever again!

I just purchased my very first Mini Cooper, a pre-owned 2012 and could not be happier! From the time I reached out on line and came into the showroom and worked with Stephen Diehl. He actually listened to what my priorities were and where I needed to be budget wise and found the best car to fit all my needs. He was very patient with my questions and took the time to make sure I was familiar with my car before driving off. Every other car I have purchased was a painful, drawn-out process, this was anything but. I also purchased the extended tire warranty package, which I ended up using not even a week later as I commute 100 miles per day and a screw found its way into one of my tires. Michael Perno was my service advisor and had my mini taken care of in very short time frame arranging for transportation to and from my office. I never have had such excellent customer service at a dealership, truly refreshing to be treated so well. Why did I take so long to buy a Mini?!

As a first time care buyer, I was nervous about being bombarded by pushy sales people when I entered the dealership. Mini of Mt. Laurel was the fourth dealership I went to in the South Jersey area and from beginning to start it was a wonderful experience. I went in to window shop and left having put down a deposit on my dream car. Victoria is extremely knowledgeable and did not make me feel pressured at all. Unlike the other sales people I encountered at the other dealership, Victoria did not push me or try to over sell me on anything. She spent the time to get to know me and help lead me to a car that had everything I wanted. I could not be happier!

Mike Perno in Service is a great guy to work with. Low key, never tries to upsell me with things I don't need right now. I've had many cars over the years, and dealt with many service advisors. Mike is certainly one of the best I've worked with. The service I have been receiving at Mini of Mt. Laurel has been excellent!

Unfortunately Gracie Ann suffered a medical episode at the beginning of our negotiations, I waited for the salesmen to come on duty and was introduced to Benjamin Webb who took over. He was amazing, answered my questions, and I felt like I was at home. The process of purchasing the car was painless, my first big purchase as a widow. I felt very comfortable with Ben knowing I was getting the best deal possible. I drove out with my jungle green Countrymen with a smile!!! Thank you.

Long story short, I discovered a small oil leak on my 2013 JCW GP while performing an oil change in my own garage, and I wanted to make sure that it was addressed ASAP. Other Mini dealers in the area were unable to either accomodate my schedule or get me in on such short notice, however, the fine folks at Mini of Mt. Laurel were not only able to get me in, but they also were able to take care of a minor hatch rattle, and they replaced my cabin filter and performed a brake fluid flush as well. I was in and out in an hour and a half, which blew my expectations completely out of the water. Now that's how you do service. Well done!

This is my second MINI from this dealership and the process is low key and no hassle. They make sure you test drive the models you think you want and the ones you might want. They are very patient during the ordering process and everyone wanted to be helpful. And just a shout out to the MINI Owners Lounge on line where you can track the progress of your car. I'll have this MINI serviced by the dealer because all my experiences with the first car were so good.

When I arrived at the Dealership I talke to Rose Howard and I asked her about the Chevy Colorado . She was knowegable about the vehicle and asked me if Iwanted to take a test ride. Rose was very friendly and easy to get along with, she was not pushie . but very helpful. Igave her my keys to look over my trade and she gave them wright back . Then when I filled out the credit app. I wrote my employor down. She did`nt talk about my job at all and thats a big plus with me . The hole visit from start to finish was the best buying car exsperiance I`ve ever had . I will recomend Rose Howerd and Mini of Mt. Laurel to everyone. Thank you Frank Scalzo

On cars.om the COPMPLETELY wrong MILEAGE was stated then what was at the dealer; can't trust these adds!

Mike Perno is a personable and accommodating professional. I did not purchase my car here (only because they couldn't locate it) but I will definitely travel the one hour to service here going forward. I had quite a few questions and Mike was able to answer all of them in straight up, credible way. Car finished sooner than committed time. Thank you for an excellent experience, Mike!