MINI of Knoxville

UPDATE: mini of Knoxville has now blocked me on Facebook for posting about my experience. They will silence anyone who calls them out for their bad business practices. Do not purchase from them - they are the worst dealer I’ve ever dealt with and are full of lies and deception. Take a lesson from me and other recent posters and avoid this place. They ONLY care about getting your money and after that they do not care at all. Bought a used car and after less than 50 miles it needed a new battery and brakes and cost me $2300. Mini refused to help pay for any of it even though I mentioned the battery during my test drive and they said they “fixed it.” Their version of fixing it must be turning off the warning, but when I brought this up they said I should’ve had them sign something saying they’d fix it. Truly the lowest of low car dealers I’ve dealt with. Once again, avoid this place like the plague. To James Lewis: You should be absolutely embarrassed by the way your staff acts. Christian and Mark are some of the most unprofessional people I’ve ever worked with. They don’t answer calls or emails and are extremely condescending. Maybe you like running a business that way, but it is beyond unprofessional to avoid a customer and act like they don’t exist. I will be filing a formal complaint with Mini and BBB. I can’t believe you think it’s ok to have a customer fork out close to $2.5k less than 2 weeks into ownership. See proof below of my bill - don’t give Grayson your business and continue spreading the word of their disgusting practices.

My interaction with the dealer started out good. They had a used Suburban that was in my price range and not too crazy on mileage. We liked what we saw as gas as features. We told them upfront that we had to have two keys and they said they'd get us the key replacement plan and then we could get the second key once we'd bought the car. We also told them upfront which extended warranty we wanted. But they didn't like that I wanted to use my own credit union and when I asked for the buyers order, they sent it without any of the extras I told them about so it was a few thousand less that what the real price was going to be. So I had to spend way too much of my own time going back and forth between my credit union and the dealer because the dealer wanted me to use their banks. The car also had illegally dark window timing and the dealer refused to do anything about it so I'm having to pay to have it removed. And we still have never gotten any info about getting our second key. Brian. Our sales person will not return any calls and one of the other dealer employees told me the last time I called that we didn't get the key replacement coverage. Do yourself a favor and don't use the dealer or any of the Grayson dealerships. They are very shady and try to slip stuff past you.

Terrible experience with this dealership. They had given me an estimate over the phone of what I would get on a trade-in on my vehicle. I drive 2.5 hours to buy my car and they said the car wasn't worth what they originally stated. They never verbally told me what they were given me. I am a single lady who had never purchased a vehicle on my own before and didn't realize where that would be. I see once I arrive back home that they gave me $500 for a trade in!!! I had a 2015 Acura with 150,000. I ask to get it back the next day and they tried to resell it to me for $1000 plus fees. They would not allow me to pay the $500 for the car. They were rude and not easy to work with. I would not recommend going there to buy a new or used car.

Brian at mini of Knoxville couldn’t care less about you or help you out in the slightest. None of my requests or questions were answered or even remotely responded to.

Started out as a good experience. Found an SUV online and went to look at it. After a few days of back and forth on price we came to an agreement and the buys order was sent to my bank. My bank was less than a half hour out from sending the check when I recieve a text that the car was sold earlier that morning. There was no attempt made to reach me to let me know that they were reneging on our deal. They knew the check was coming but wanted more money than what had been agreed up the evening before. 4 hours later the car was still listed as available so my father in-law reached out and asked about it...guess what!!! Still hadn't been sold but someone was in the process(or so they say). Shady stuff...beware that even after you make a deal and your bank has drafted the paperwork from a buyers order the dealership sent...this place will reneg if they can make more money. I hope whomever bought the 2022 Kia Telluride got it for at least 30,939 all fees and taxes included since that's what they had agreed with me on.

My name is Anthony B. I have purchased 8 cars in 3 years form MINI of Knoxville and have had a great experience with each purchase. From the sales experience to the finale paper work. I referred friends and family to them. Thank you, Anthony B.

Had a good experience with Grayson MINI of Knoxville. They have the best selection of used cars that I have found in town. Everything was easy and we are happy with our used Silverado that we purchased last week.

Great people here, salesman was awesome and the buying experience couldnt have been better. JT is the best to work with!

I saw the poor reviews and wondered about it. But my experience was fantastic. Great people, very open and helpful. Honest. I'd definitely recommend them. I really don't understand the poor reviews on Car's. Google reviews them really well.

Horrible - buyer beware - purchased a used car for my teenager, upon receipt of the car and inspection (we don't live in TN), found the car needed over $7,000 worth of engine repairs. I was offered a warranty but told it could only be used at the dealership, so I didn't purchase it. Have called almost every other day for almost 6 weeks and the manager will not return my calls or take my call. Absolutely horrible!