Reviews
Coach "Mark" Rios is great to work with.
Coach "Mark" Rios is great to work with. I ordered my 2022 F150 King Ranch through Coach Rios and he treated me fairly. Very simple and low stress ordering process. I recommend you ask for Coach if you are looking for a Ford vehicle on the west side of Houston. Steve B.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ryan Ford is honest and fair even after the sale.
'm very pleased with Ryan Ford and the customer service they showed after my puchase. I purchased a 2006 Jeep Wrangler from them. I live in Lubbock so they transported the vehicle to me and only charged $300 to do so. I know it had to cost more than then in diesel alone. Once I got the Jeep and drove it about 50 miles, I noticed an oil leak which I discovered was from a leading rear main seal. Not a big deal and the part is pretty inexpensive but the labor to repair it can be costly. I took the Jeep to a reputable and dependable auto shop in Lubbock and they repaired the leak, but Curtis, my salesperson, made everything right on their end. The dealership reimbursed me for the replacing the rear main. They made it right, which is rare in this day and age. I appreciate Curtis and the ownership for their quick and fair response. I would recommend them to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
'm very pleased with Ryan Ford and the customer service
'm very pleased with Ryan Ford and the customer service they showed after my puchase. I purchased a 2006 Jeep Wrangler from them. I live in Lubbock so they transported the vehicle to me and only charged $300 to do so. I know it had to cost more than then in diesel alone. Once I got the Jeep and drove it about 50 miles, I noticed an oil leak which I discovered was from a leading rear main seal. Not a big deal and the part is pretty inexpensive but the labor to repair it can be costly. I took the Jeep to a reputable and dependable auto shop in Lubbock and they repaired the leak, but Curtis, my salesperson, made everything right on their end. The dealership reimbursed me for the replacing the rear main. They made it right, which is rare in this day and age. I appreciate Curtis and the ownership for their quick and fair response. I would recommend them to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Got the deal done!
Carlos was a great salesman and the finance manger, both just made us feel comfortable and we felt like they were trying to get us the best deal possible. There was a lot of back and forth with the banks but they were so patient and we got the deal done! I would definitely recommend this dealership to friends and family. We are so happy with the 2022 Ranger XLT, couldn’t say thank you enough!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Working with Curtis was a great experience from beginning
Working with Curtis was a great experience from beginning to end. I bought a new truck from his dealer after a bad experience with a local dealer 1700 miles away. Curtis was extremely helpful to help put a deal together quickly, and very responsive to all my calls and texts, as this was an out of state purchase. I highly recommend working with Ryan Ford, and Wesley in finance was also great as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing staff members!
Amazing staff members! They make you feel like family! I would recommend them to anyone!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Avindel90-- We appreciate you taking the time to write us a review! We always want our customers to feel like family with us here at Ryan Ford, so we are so glad you had that experience. We hope you will be a life long member of our Ryan Ford family, and if you ever need anything in the future, we will be happy to help!
Austin Cryan did a good job of making sure my power train
Austin Cryan did a good job of making sure my power train warranty work was completed.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Rohn-- We are so happy that Austin was able to provide you with the service you needed, and that you had a positive experience here at Ryan Ford. Thank you so much for taking a moment of your day to write a review, as we always enjoy hearing from our customers. If you ever need anything in the future, please come visit us again!
I needed to have a key made for my Ford F250, and
I needed to have a key made for my Ford F250, and wanted to see what they had available as a replacement for my older Ford truck. I would highly recommend anyone come visit if you want a new or preowned vehicle, or if you want your Ford serviced. The entire team was polite and professional, and their pricing is far better than others in the area. I paid $260 out the door here for what was quoted as $400+ at another Ford dealership! I worked with Austin in Service and Carlos in sales. These two guys are among the best in the business! These are the people you WANT to do business with, instead of those you are forced to do business with at other dealerships. You truly cannot ask more from a dealership - if you are anywhere within 2 hours of this place, make the drive - it will be worth it! Carlos is a no pressure, easy to work with salesman, and Austin is a true Service Professional. These guys are your Ford dream team! I am not usually a fan of dealerships, so for me to give a 5 star review to a car dealership is something that has NEVER happened before. Ryan Ford is my new dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bryan-- Thank you for taking the time to write such a wonderful review! We are glad you left Ryan Ford feeling so positive about your experience, and that we had the opportunity to earn your business. We always strive for the customer's experience in our dealership to be easy and straight forward, and we are happy that was reflected in your experience. We are honored to have gained a new Ryan Ford customer for life... If you ever need anything, we would be happy to help!
After spending weeks trying to find and purchase a Honda,
After spending weeks trying to find and purchase a Honda, we were very disappointed with dealerships’ responses and how we were treated, even lied to. Therefore, we decided to take a different path and custom order a Ford Explorer. We were very fortunate that we found Ryan Ford because this dealership and their staff, including our salesman - Curtis Markland, was very responsive and forthright. We requested drive out prices from approximately 8 Ford dealerships, but Curtis was the first salesman to send us a worksheet and order preview with all the details/expenses, which included a drive out price. He also told us about any rebates and financing options. In addition, Curtis told us that if the incentives were better once the vehicle came in, then they would apply those. Once the Explorer came in, he called us in and I’m happy to say that no games were played. We met the Finance Manager, Westley, who was very informative and detailed. He never pressured us into anything we didn’t want. Everyone we met, including Jordan in accessories, was very helpful and a pleasure to speak with. Overall, our experience was great! We truly appreciate their honesty and responsiveness. Sharon and Joe
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sharon and Joe-- Thank you for choosing Ryan Ford when looking to order your new Ford Explorer! We really appreciate you taking the time to write us a review as well. We are very lucky to have someone like Curtis at Ryan Ford, as he always strives to get the customer the best deal possible and makes sure they leave the dealership happy. All of our employees are honest and work very hard to make our customers feel comfortable. For any of your future automotive needs, please give us a call or come visit us again!
Carlos is just amazing.
Carlos is just amazing. He always goes above and beyond to take care of my Bronco and addresses any concerns I might have.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Amanda-- We really appreciate you taking the time to write us a review! We always go above and beyond for our customers, and want them to have the best experience possible. We are so glad that we were able to address all of the concerns that you had with your Bronco, and if anything else ever comes up, Ryan Ford is always here to help!