Reviews
I had to buy this car!
This is the second car I have gotten at Carbone Subaru, and this was a fun and easy experience. My wife, daughter and I all enjoyed dealing with Bill Magee. And the new Outback is spectacular.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! We sincerely value your business and hope to see you again soon! Thank you!
Chris from Carbone handled our issue promptly.
We would recommend Carbone's service to all our friends and family. Chris was amazing from the moment we took our car to him and all the way through the repair and pick-up. Thank You!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. Have a great day!
Oil Change
In and out in an hour for an oil change. Service Rep was pleasant and efficient.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!
Buick Verano
Sohail was fantastic. Knowledgeable about the vehicle and process. I would absolutely buy from him in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you! We sincerely appreciate your business and hope to see you soon!
Great experience.
We have now traded 2 vehicles in at Carbone Subaru. Both times, the team has been very helpful and has given us great deals. Their service department has always taken care of us.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
fast and easy
my girlfriend and i came in to get a new car, got exactly what we wanted. left the same day after only a few hours. very friend
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, jmac021! We're glad we could meet your expectations!
Imprezas
Great service from Bill! We would recommend carbine and bill to anyone looking for a new Subaru. Thank you from community care physicians! Melissa Depasquale
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Melissa! We're so happy we could help, and we appreciate your recommendation.
Best experience that I will forever remember
I LOVE CARBONE SUBARU OF TROY SO MUCH! Allison Raymond mane my first car purchase experience one I will never forget. The over the top customer service she gave will forever make my loyal to carbone for years to come.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much, Danish! We're glad Allison made your first car-buying experience an amazing one. See you next time!
Fast and simple
Very helpful came in for just an oil change and was advised on safety concerns and potential issues down the road with the vehicle. Service was fast and simple.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks, MasterCyax! We're glad we could help!
Excellent Customer Service
I have nothing for thanks and praise for the OUTSTANDING customer service I received from Carbone Subaru and their Sales and Service Managers. I was given a faulty oil filter from a budget quick lube service. That in turn caused oil to spray all over the engine of my new 2018 Forester. I was extremely worried that the potential damage from this mistake was going to be exponentially catastrophic. I first went to the quick lube service vendor and then immediately to the Subaru dealer. The Managers were incredibly helpful and immediately went into the "Help" mode for me. They assured me that they could help and remedy the situation. They immediately provided me with a rental car for the week and one week later I picked up my car that had an engine that now looked brand new. They assured me that there were no metal shavings in the oil and that there was no damage to the vehicle. They also paid for the rental car for the week. I am an extremely satisfied customer. Thank you very much.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks, Andrew! Your satisfaction is important, and we're happy to know we were able to provide an outstanding experience.