Sewell Cadillac of Houston

Very poor communication don’t wait your going up to see HAMZA TAHA one of the worst salesman’s I ever had

Electric Vehicles Buyers BEWARE. In the many years of buying vehicles from Sewell Cadillac or Sewell MB of W. Houston, they're now doing "typical" dealer stuff. I suspect they're under new management, or a younger generation Sewell relative. They're recommending "scheduled maintenance" work that's not required by GM. You buy an electric under the expectation that your maintenance cost is LESS than an ICE vehicle. So to help THEM generate revenue anyways, I guess they've decided to recommend Tire balancing and front-end alignments, and god knows what else at scheduled intervals. It's pure xx. If you buy a Lyriq you can obviously afford whatever maintenance they throw out there, so it's the principle of the matter. But you can also afford buying all sorts of other vehicles next time you're in the market as well. I never expected Sewell to be become just another typical dealer. Unfortunate. Sad part, is they have so many great reviews from the past, this one wont' matter to them. But hey, this might help someone better manage their expectations when buying their next Sewell. It's behaving like all the TYPICAL dealers now. SMH

Just had oil changed this morning and this dealership charging a lot more money compared to other Cadillac dealerships in area for same service

I had a great experience on my recent purchase at Sewell everyone was helpful and my sales rep was on top on everything, overall I’m very satisfied.

Jon was very attentive and knowledgeable about the vehicle I was interested in. Jon also followed up with me to ensure I found what I was looking for.

The sales representative followed up on a question, showing a desire to help a customer. Impressive.

Class acts all around the Sewell family as I worked through a sales professional that I worked with last year on a different vehicle. Cannot recommend the Sewell bran enough, if you want an honest, easy, customer focused experience.

The dealership provided superior customer service and Mr Garcia was able to get me the EV of my dreams at a very reasonable price. Highly recommended.

The dealership and their sales team were professional, honest and direct. What I love about their pricing is that they don't advertise a price and then tell you that there is a $2K package that wasn't disclosed in their advertisement. I did purchase my car from them and when a few things went wrong, they were quick to address and fix. Lastly, they are responsive to inquiries and I can tell you that when going through the car buying process, most dealerships had poor communication and responsiveness or no responsiveness. The dealership is also immaculate and they have a free soda machine :). Overall, I was pleased with the experience and the way that they treated me throughout the process.

Salesman was kind at first but once I told him my maximum payment and total I was as willing to spend I went from being a priority to a customer they were not interested in helping. Do not use this dealership if you’re not planning on spending 50K. This dealership is horrible and they don’t care about the common customer.