Reviews
My daughter dream car Lexus RX 350 thank you.
Great service I will be back. I can't thank you enough for being so kind to my family and really being patient with us. Thank you!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
This dealer is Awesome!
Would buy from them again. Brandon and his family run an awesome business. He held the car for me for a few days until I could drive the 6 hours to get it. Very clean and friendly. Cars look spotless
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great dealership!!!
Bought a car from the selection great car great price 2011 BMW. Had a a/c, heater issue but had bought a warranty for it and the selection took care of me no questions asked. Took the car in got it fixed. I'm sure if any other issues come up the selection will have no issues in helping me out. I would recommend anyone to purchase a vehicle from them. The selection really has great quality cars and personal working there from the owner to the mechanic making sure every car is in great condition for the customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Outstanding Service & Honesty
Brandon was amazing! Very honest and forthcoming about the vehicles on the lot. I'd been car shopping for the last 60 days and have to say he is the only "salesman" that wasn't a salesman. I immediately felt at ease and am very confident I got the best deal out there on my car. While we were finishing the paperwork, he had his team washing & re-detailing the car so that it would look top notch for me. I will definitely return to him to buy my next car as well as refer my friends & family. I can't say enough to describe how happy I am with my experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Not what I expected!
I'm not going to put a lot of effort into this post because I believe it'll probably just be taken down. The selection put 186 miles on my car during a warranty repair that happened three days after I bought it. Pretty pricey considering I was only to pay tax. They could only account for 30 miles of the 186 leaving 156 miles unaccounted for. They should offer me $.42 a mile plus $35 gas. Also missing from my vehicle was a one dollar bill I left in the visor as bait. Who steals one dollar?
- Customer service —
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I have no reason to remove a post regarding a difference of opinion, after all it is your right to share your experience. However, you state the vehicle was brought in for a warranty repair "three days after I bought it". The purchase date was 5/6/2015, and the warranty claim date was 07/14/15. On 07/14/2015 the documented mileage to open the warranty claim read 100,311. If you remember it took 14 days for the warranty company to send an adjuster to inspect the claim, in which you had possession of the vehicle. We did not receive the vehicle to complete the work until 07/28/2015 with an odometer reading of 100,486. We finished the work 2 days later with an odometer reading of 100,494 miles. Going by the printed documentation we only put 8 miles on the vehicle. You also stated "one dollar bill I left in the visor as bait" But told our office staff it was sentimental when we offered to reimburse it. Which leaves me a bit confused, who steals one dollar?
Great Vehicle and Great service
I searched all over KC for a blue Infiniti G37X, which is how I ended up at the Selection. They were the only dealer with a two door. Brandon was great to work with, and was very knowledgeable about every car on his lot. Even though the dealership was a long way from home, it was worth the drive for the quality of service, and the quality vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Honest & Trustworthy A+ Dealer. Best in Lawrence!
I can't say enough good things about "Hawk" and his commitment to quality, impeccable customer service. We purchased a car for our teenager and he agreed to have a new, updated stereo installed at no additional cost. As it turned out, the installer (not at The Selection) somehow managed to cause an electrical problem that caused the battery to drain. We discovered this after taking the car to the dealership in town, leaving it for quite some time and spending a considerable amount of money. I imagine most dealers would have left us to fend for ourselves, but not this one. Hawk was in constant communication with us regarding the repair status and reimbursed us for many of those repairs even though he wasn't obligated. He was much more concerned about keeping us as customers than making a profit at our expense. He ended up losing a fair amount of money on the car, but never wavered in his resolve to do the right thing and make sure that we were satisfied. He even offered to purchase the car back if we weren't happy. I have no doubt that this experience could have turned into a real headache, but The Selection made sure that we never felt abandoned and did everything in their power to make it a smooth buying experience. Dependability, excellent customer service, and most importantly-honesty, is what you'll get when you buy from The Selection. If you want a dealer you can trust and depend on, this is the place for you. We wouldn't go anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
****BEST CAR DEALERSHIP IN KANSAS****
Hands down the BEST. Hawk and his staff went above and beyond my needs pre- and post purchase of the vehicle. I live 5 hours from the dealership and drove up to view the vehicle with check in hand. I had previously done this in DFW area and been very upset as the dealership lied about several things (non-smoker when it had clearly been smoked in, hail dings etc). My CTS was exactly as detailed and described online. No dings, dents, nothing to nitpick, because they had disclosed everything already. I did have one minor issue with my sunroof seal, but 99.9% of Cadillac sedans experience them, so I was not surprised. Hawk and his staff helped me resolve the issue and he even offered to repair it FREE OF CHARGE after the purchase of the vehicle. At the time of purchase, they did not have my secondary key fob for the vehicle. I received it in the mail less than a week after purchasing, and was shocked! Most used car dealers will leave you high and dry post purchase and move on to the next customer. The Selection is a premium dealership with outstanding customer service and integrity. I could not have been happier with my buying experience here. I will be recommending to family, friends and even stranger. Thank you again for providing quality customer service to a young female buyer. Looking forward to doing business again with you all in the future! Sincerely, K Richardson
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Dealership!
We recently bought a car from Hawk and could not have been happier with the ease throughout the entire car buying experience. From the detailed photos and great price online, to loan app process (We got a fantastic APR - very happy with never having to refinance down the road) to going to see the car in person (we live 3 hours away). Having been through a rough car purchase experience we were very wary with a "smaller" dealership. All of our worries were put to ease immediately. The car is beautiful, exactly as described and is a practically brand new car! He also put 2 new tires on, and an oil change the day we left with it. There are few dealers out there who are honest and not pushy at all - The Selection is one of those dealers, I will definitely look to them again first when we are ready for another car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experience
I recently purchased a vehicle from The Selection and was very impressed with the owner and employees. "Hawk" was a pleasure to work with and was very reasonable and knowledgeable. He made sure we were happy with our purchase and provided outstanding service, even after the sale was final. My family will definitely return for our vehicle purchases in the future!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase