The Selection Premium Automobiles

Having had a very bad experience with a small independent used dealer many years ago, I have avoided these lots ever since. Two of my neighbors had great things to say about The Selection, so I decided to give them a go. I found the experience quick, painless. They were extremely honest about their cars and quite forthcoming about their business. As long as they're around, they'll by my future choice -- maybe even enough to consider used instead of new more often.

I hate shopping for cars, but "Hawk" was an ideal businessman. He didn't plague and pressure us; he was straighforward and truthful, timely and considerate. The process couldn't have been easier or more pleasant. PLUS--I LOVE MY NEW CAR!!! Furthermore, after the sale the dealership supported us with high-quality, no-fuss service. I would buy there again in an instant--and I intend to have my service done there, too.

I called ahead to make an appointment to see a spacific car listed as being in "excellent overall exterior condition [and] excellent overall interior condition" before i drove 50miles out of my way. Once I arrived some employee named "Doug" provided me with some of the worst customer service I have experanced in a long time. Being the only customers on the small lot, Doug watched us looking at their cars for several minuets then proceeded to walk inside his shop after finishing his cigarette. After completing his break, he simply set down at this desk to play on his laptop. Thinking he had to grab some car notes or take care of something before assisting us, we waited several more minutes for Doug to assist us in our search for a car. I finally had to walk into his shop and ask for him to assist us. When I walked in he asked if I was the one who called earlier about the car and then apathetically shoved the carfax report accross the table instead of politely handing it to me. After he unlocked the car of my interest, I asked him to tell me a little bit about the vehicle. He was only able to tell me the obvious make and year of the car. I asked for more information on it, but he simply replyied "I don't know". I then asked him if there were any known issues with the car. He again replyed "I don't know, you can test drive it yourself if you want and find out.". He also said that their cars go through an inteanse inspection and repair through their mechanic so it probably had nothing wrong with it. Aside from the cheap paint scratch repairs and the paint chipping around the wheel wells, we discovered several issues with the car during the test drive. The items included a window that would not roll down, a broken center cup holder, broken glove-compartment, and broken windshield wiper system. After the test drive, I attempted to talk about a bottom line price for the vehicle, however, Doug kept repeating that the price was still the sticker price and that we would have to talk to the boss to negotiate a price. After asking if we could speak to him, Doug said he was not there and would not be back until tomorrow. I did ask, in light of the discovered issues would they negotiate? He replied no, because the boss was firm with their prices and would not be intrested in dropping the price at all. During my whole conversation with Doug about the price, he never once looked at me in the eye. He instead just stared at his laptop screen. I had to ask him for his bosses contact info and for his name. Like I said before this was some of the worst customer service I have ever experanced. Perhaps Doug wasnt a car salesmen and instead was simply pulled away from his normal duties in order to man the shop in the absence of "the boss". Natually this assumption would account for his limited knowledge on the cars for sale. Still, there is no excuse for his attitude or his poor customer service. It would have been more beinificial for the owner to simply close the store while he was out than let Doug run things because my time was spent receiving a poor experance and impression on this company. My suggestion for any potential customer to this dealership, don't waste your time and go somewhere else.

I have bought three used vehicles from The Selection, and every time there customer service has amazed me. Ive always told them what I was looking for and my price range and within no time at all they have always found me EXACTLY what I was looking for. They have a great selection of used cars as well. They are number one when it comes to custom orders. They even tinted my windows for me. I would refer anyone to go to the selection if your looking for a used automobile in the lawrence kansas city topeka area.

I was very impressed with the selection they kept on the lot and the documentation they had on their website, Lots of detailed pictures of the cars. They were very willing to work with my schedule and come in when most dealerships were closed.

Everybody at The Selection is very friendly and helped guide the car buying process without forcing a car on me. I was impressed with the quality of the cars on the lot and was able to find a car in my price range. Overall it was a very easy and painless experience and I will definitely recommend them to my friends and family. I will be back!

I've known Zarif for over 10 years and have bought 3 cars from him in the past including my current purchase. He listens to what you want and won't try to sell you something you don't need. He will also find what you want and let you know if it is possible within your budget. Very personable and discloses everything he knows regarding your purchase. Was out of his office financed and keys in my hand in under 30 minutes at rates better than I could get at my local credit union. Great doing business with him and I will continue to do so in the future.

We contacted The Selection early in our car shopping because they had a super selection of vehicles, as the name implies. "Hawk" was great to work with and was accommodating of our professional work hours. We also appreciated that he allowed the cars to "speak" for themselves...which meant that there was no pressure in the sale--A huge plus, in our book. We found two cars at The Selection that met our needs--another huge bonus, because it meant that we didn't have to go through the car shopping process twice. The Selection takes building a relationship with the customer and meeting the customer's needs very seriously. In working with Hawk it was comforting to know that he willing to find the vehicle we were looking for, even if it wasn't currently on the lot. We would gladly recommend The Selection to a friend, and will do business there again.

the car is awesome the price was awesome all repairs are awesome and everything is in great condition for the right price. this car is amazing and will keep it until it is no longer driveable

Great experience! Bought 5 vehicles over the the last 6 months. Had a few minor issues but, with one phone call they were addressed and fixed. The experience is awsome, most car dealers will try and keep you in there facility as long as they can and throw every possible senerio at you until you buy a car from them. The Slection Autos is different. They will work with you and go out of there way to find what you are looking for without pressure. Give them a call and you won't regret it.