Reviews
Wonderful experience!
My experience with The Selection was amazing! I had just started looking for another vehicle and saw this business and stopped in to see what they had to offer. I found a Toyota Highlander and decided to take a test drive, it was a bit higher than I had planned on spending but it was a great vehicle. I also test drove a Jeep Liberty but was so impressed with the Toyota that I really wanted to try for it. I was going through some very stressful times and wanted to make sure I could handle purchasing it on a limited budget. I called back later and spoke with the owner, Hawk, he was so kind and helpful! I asked if it was possible to reduce the price and he sat down and gave me 3 scenarios to consider. I asked if I could check my budget and think about whether it would be possible and call back the next day. I was speaking with some doctors & a hospital that my recently deceased husband had bills outstanding with. I finally called him back the next day with the sad news that I would not be able to purchase the vehicle due to my financial situation. He was so kind, he asked if I would be able to buy the vehicle if he lowered the price, the option he gave me worked and I went to buy the vehicle within a couple of hours. The whole process was quick and professional. I asked if there was a way for me to let others know about my experience, he suggested this website and said he hoped I would feel comfortable giving them a review and a rating. I immediately agreed and asked if there was a way to give more than 5 stars, because honestly he deserves 10 GOLD stars in my opinion! If you are looking for a used vehicle and want professional, kind and courteous service then you need look no further, you will find this and much more at The Selection! I can't thank you enough Hawk!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent service and buying experience
My wife and I were in the market for a used Outback. We went to the larger dealerships in town and I regularly scanned the internet for owners selling their personal vehicles. We went to the Selection to test drive a Forester they had in stock, but our heart was set on an Outback. After the test drive, we met with Hawk and talked to him about our desire to purchase a used Outback and our budget for the new car. In two weeks, he was able to find the perfect Outback for us. I cannot recommend this place enough. There is only one stop you need to make If you are looking for ethical salesman with top of the line cars at great value. I have no doubt my wife and I will be loyal customers as long as we live in or near Lawrence. It's rare to say this in the context of buying a car, but it really was easier than we imagined it would be.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Perfection!
Made an out of state purchase as easy as 1-2-3! Car was exactly as stated. Couldn't be happier! Thanks Hawk?
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bad Customer Service
Went to "The Selection" car lot three times to view a Ford truck. First and second time I was told the sales rep/owner was out doing personal shopping in the truck. The third time the truck was on the lot, but was dirty inside (trash) and unwashed outside from the rep/owner driving.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Excellant service before and after the sale
My Wife and I were looking for a VERY Specific Lexus and we also wanted it in a HURRY! Hawk helped us satisfy both of these requirements in a matter of days. Hawk found several cars for us to choose from, and was very understanding when we rejected each choice and most important stayed on the case until he found the vehicle we wanted. See you need to understand that I had 12 major to minor automotive dealers on this project and I would have to say that the word LAZY doesn't even start to explain the pathetic work ethic I found in all other dealers. It amazed my wife and I how the lack of effort that all other dealers were putting into to find us a car. NO ONE WANTS TO WORK TO MAKE A SALE.............EXCEPT Hawk and his team at the Selection! They really earned the sale and I would never shop anywhere else. We live off the Plaza in Kansas City ( 45 minute drive to The Selection ) and it was well worth the trip. ON A SECOND NOTE: We had several small issues when the car was delivered to the dealership. Hawk made sure all the issues were taken care for us prior to delivery. He made sure the care was detailed and all repairs wee complete. EXCEPT, and this is the most important part, the original dealer did not send the second key ( 300.00 ). Hawk worked relentlessly with the dealer, after we had taken delivery, to get the key. After a few weeks and he was not able to get the original key he paid for us to go to our local Lexus dealer to have a replacement key made. That is EXCELLENT CUSTOMER SERVICE ..... AFTER THE SALE! Thank You to Hawk and his Team. Mike and Anne
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ford F150
I will go the The Selection for all my cars. Great service and I feel like I got a great deal. I can always call and they take care me. The truck was in excellent condition and I have not had any problems with it since I purchased it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Exceptional Sales and Service - Tahoe LTZ
Pros: My experience in selecting and purchasing our Tahoe from The Selection in Lawrence, KS was tremendous. From the detailed listing of the SUV on cars.com, the comprehensive service history at no charge, and excellent sales and service discussions, I have never had a better buying experience (and I have had many). Hawk, Doug, and all other employees were professional, polite, and knowledgable about their vehicles and anxious to answer questions and ensure that we were completely satisfied with the vehicle. While we were not planning to finance the car through the dealership, Hawk found a compelling financing plan that also enabled us to secure an extended warranty that made the purchase even better. While considering purchasing the Tahoe, we had the opportunity to meet and discuss this dealership with a return customer shopping for another vehicle and decided to complete the sale after the great feedback and recommendations. Cons: Absolutely none. We drove a considerable distance to purchase our vehicle from The Selection and I am truly glad we checked with them first. I cannot imagine why anyone would rate this dealer anything less than perfect! We will definitely return to The Selection for future vehicle purchases and recommend them to anyone looking for the best value and service available... anywhere.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Quality cars and excellent service!
I hadn't bought a car in about 9 years and honestly wasn't looking forward to the purchase process. I tried working with a couple of dealerships in the KC area but things didn't pan out. When I discovered a car online at The Selection that matched what I was looking for, I began the purchase discussions again. I liked what I heard over the phone from Zarif Haque (Hawk) so I scheduled a test drive. I showed up a little later than planned but was greeted with a smile and a handshake. I went out for the test drive (without salesperson in tow, as the other dealerships had done). After the test drive, we discussed the car and the car that I planned to trade-in. After a little bit of no-pressure bargaining, we agreed on a price and began the paperwork. Within 10-15 minutes, I was transferring my possessions from my old car to the new one and was on my way back to KC. The whole process was quick, smooth and very pleasant. I'll be going back to The Selection again for my next vehicle and highly recommend them to anyone looking for a quality car, excellent service and no hassle bargaining.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Honest, Trustworthy, Effecient, Friendly. and Fast
I have Purchased 3 cars from Hawk so far and intend to buy my next one here too. They have all treated me very professionally and courteously. They handle all of the details of the sale and make it simple. Hawk told me that he would find the car I wanted within 14 days and he did it in less time than that. He went the extra mile for me, even put new tires on the car and matched the deal that Carmax offered.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Nothing Short of the most Amazing Process!
The Selection is so much more then just some cars on a lot. Its more then some guy in a cheap suit trying to cram every deal in the world down your throat and empty your wallet. This place and its staff is world class from the word go. No high pressure sales or phone calls daily. They give you THe Selection then leave you to make your choice. Once your choice is made they are great at making sure you know every detail bumper to bumper about your choice. They take the time to give car fax and ask if you have questions. The shop and detail guys are way above and beyond just as the sales crew! I have never had a more pleasent experience buying anywhere at anytime. Start to finish best darn car place in the nation hands down. I have already reffered 2 other people in the market. Did I mention after a week of research I could find no way to beat the deals they had. AMAZING, Stop reading reviews get to The Selection see "Hawk" and buy your next car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase