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Performance Toyota Bountiful

(1,698 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–9:00pm 7:00am–5:00pm
Sunday Closed Closed

Reviews

(1,698 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Easy to make an appointment for the next day.

Easy to make an appointment for the next day. Randi the Service advisor was amazing! They helped look at my car and make sure my brakes were in great condition

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are happy to serve you, DannyC!

Great communication and support from Performance Toyota

Great communication and support from Performance Toyota Bountiful. They were upfront and honest and I'm very happy with my new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks, Brady884!

Well it’s a nicely laid out dealership but the prices are

Well it’s a nicely laid out dealership but the prices are a bit high. Nearly $60 for an in cabin air filter is a little rediculous but when you can buy one at auto zone and put it in yourself in just five minutes

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Lad492, we are glad you were impressed with us besides the pricing issue. We hope to serve you again in the future!

My only issue with this dealership was that after my car

My only issue with this dealership was that after my car was finished being serviced it sat in the service bay for at least 10 min. May of actually been there longer who knows, but I saw it sat there for a while. I didn’t receive a text or call from the service advisor…or anybody. It wasn’t until I spoke up and asked an employee about my car I finally got my keys and my receipt. I understand dealerships get busy but I still like to be notified when my car is finished so I can about my day.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

BrianM, thanks so much for bringing this to our attention. We like to stay in constant and clear communication with our customers as much as possible, but yes, we are human and sometimes we slip up. We would like to thank you for your patience with us., and let you know we truly value you as a customer!

I worked with Zak in the Service Center and he was great.

I worked with Zak in the Service Center and he was great. Really took care of me and got my car back up and running for a great price. 100% recommend. Especially Zak!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for visiting us, Zachah2.zh!

Shae was very knowledgeable and helpful.

Shae was very knowledgeable and helpful. I appreciated her quick responses and would highly recommend Toyota Bountiful to service your car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review, Shayship!

I am very unhappy at the service I was given, so they are

I am very unhappy at the service I was given, so they are given one star for being open. Their service department told me they had run all the tests and the battery was good, recharged it, put it in writing and sent me on my way. The next morning the car would not start again. I had to drive home to Gilbert, Arizona, so I bought a recharge power pack at Costco. Every time I had to turn off the car on my way home to get gas, I had to restart it with the power pack. After getting home, I took the car into the dealership by my home where I bought it a month before, and they tested the battery and it was bad. There was also a recall on he DC Module that has been killing batteries across the nation. Under warranty they replaced the battery and the module for free and sent me home within an hour. The Bountiful service department is so inept they can’t even identify a bad battery, or find recall issues with vehicles Terrible! Terrible! Because of them, I was scared that the power pack would not work and we would be left stranded somewhere in the desert between Bountiful, Utah and Gilbert, Arizona. Not happy at all. And here I was driving a $50,000 RAV4 we had just bought new the month before.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Efarr.cpa, we apologize profusely for this! No one should be fearful of breaking down in the desert. We would love the chance to speak with you and see if we can possibly make this up to you. We can't look you up in our customer base with the screen name provided here, so we would like to request that you reach out to our guest relations manager, Crystal. She can be reached at (801)980-7956, or by email at csturgeon@toyotabountiful.com. We hope you'll give us the chance to make your experience better!

Got me in and out quickly.

Got me in and out quickly. Very professional yet friendly. Always great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much, Petuniajune925!

They took care of our car in a timely manner and kept us

They took care of our car in a timely manner and kept us informed of how things were going.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks, Sjrhodes58!

I had my vehicle serviced everything was very

I had my vehicle serviced everything was very professional no high-pressure salesman, salesman John Judkins seemed sincere I’m very pleasant, everything was done very timely and I left satisfied

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

John is awesome! Thanks for the review Koolwool2!