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Performance Toyota Bountiful

(1,706 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–9:00pm 7:00am–5:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award 2015 state dealer award 2013 state dealer award 2013 state dealer award
2016 consumer dealer award 2015 consumer dealer award

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Reviews

(1,706 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Performance Toyota Bountiful from DealerRater.

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Randi was very personable and helpful. She made me feel like she cared about me and was honest about the needs and recommendations for my car.

Randi was very personable and helpful. She made me feel like she cared about me and was honest about the needs and recommendations for my car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Darryl, it's great to hear that Randi made you feel valued and informed! Thank you for choosing Performance Toyota Bountiful and for sharing your experience. Safe travels!

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David and ashley went out of their way to find a truck that I was looking for and when they did, they contacted me right away. I set up an appointment for me to do a test drive and then work out my trade-in. I was very happy with their professionalism and their eagerness to give me what I wanted. The whole team at the dealership did a great job getting me home with my new truck. They made the trade-in and financing very painless and we’re able to negotiate a deal very quickly. They took care of everything and I was in and out within a few hours. I would recommend this dealership to anybody looking for a new or used vehicle. They have a gigantic inventory on their lot. Everything was very transparent and accessible on. I’m very happy and pleased with the outcome thanks again David and Ashley.

David and ashley went out of their way to find a truck that I was looking for and when they did, they contacted me right away. I set up an appointment for me to do a test drive and then work out my trade-in. I was very happy with their professionalism and their eagerness to give me what I wanted. The whole team at the dealership did a great job getting me home with my new truck. They made the trade-in and financing very painless and we’re able to negotiate a deal very quickly. They took care of everything and I was in and out within a few hours. I would recommend this dealership to anybody looking for a new or used vehicle. They have a gigantic inventory on their lot. Everything was very transparent and accessible on. I’m very happy and pleased with the outcome thanks again David and Ashley.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Scott, congratulations on your new truck! We’re pleased to hear that David and Ashley made the process seamless and were so helpful with your trade-in and financing. We appreciate your recommendation and look forward to serving you again at Performance Toyota Bountiful. Safe travels!

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We have purchased 5 new vehicles from this dealership and have serviced all of them there. We’ve always been treated competently and courteously.

We have purchased 5 new vehicles from this dealership and have serviced all of them there. We’ve always been treated competently and courteously.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re grateful for your continued support and kind words about our service team! We look forward to seeing you again at Performance Toyota Bountiful!

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I have had my 2017 Avalon service at this dealership since 2018 and they have always done an excellent job of keeping the car in tip top shape. They have an outstanding team in their service department and they always keep me informed about my car while in their shop.

I have had my 2017 Avalon service at this dealership since 2018 and they have always done an excellent job of keeping the car in tip top shape. They have an outstanding team in their service department and they always keep me informed about my car while in their shop.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

David, we're grateful for your trust over the years. Here’s to many more smooth miles ahead! - Performance Toyota Bountiful

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Took my car in to have some detail work done on it and came out with more scratches on it than when I took it in. They sent it through an older car wash and the car ended up with scratches on the hood that were never there before. They tried to fix them but some were not fixed well. In the end they denied it was their fault.

Took my car in to have some detail work done on it and came out with more scratches on it than when I took it in. They sent it through an older car wash and the car ended up with scratches on the hood that were never there before. They tried to fix them but some were not fixed well. In the end they denied it was their fault.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

I'm sorry for the inconvenience you've experienced. As explained during our conversation, we do not believe the car wash is what caused the damage to the hood of your vehicle. We did try to buff the surface in good faith, but the scratches were too deep. It's extremely unlikely that a car wash would cause this; we believe the damage is a result of another incident entirely. Let us know if you have any additional questions. Best, Elliott Simon - Service Manager - 801-294-2217

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They're always pleasant and hustle my service through. They make it worth the drive from Seattle.

They're always pleasant and hustle my service through. They make it worth the drive from Seattle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your confidence in Performance Toyota Bountiful, and for your business. We are grateful to have you as a customer!

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I am leaving this review specifically because of Bobby Cuevas. My initial experience working with Ivan during the purchase process was extremely frustrating and, if that had been the end of it, this would not have been a positive review. The situation was heading toward a very poor outcome. Bobby stepped in afterward and completely turned the experience around. He took the time to listen to everything that had happened, acknowledged the issues, and followed through exactly as promised. He coordinated repairs, provided a loaner vehicle, stayed in communication, and made sure every issue was fully resolved — including things discovered after I took the car home. Because of Bobby’s professionalism, accountability, and genuine effort to make things right, what could have been a one-star experience became a five-star one. This review is for Bobby and his handling of the situation.

I am leaving this review specifically because of Bobby Cuevas. My initial experience working with Ivan during the purchase process was extremely frustrating and, if that had been the end of it, this would not have been a positive review. The situation was heading toward a very poor outcome. Bobby stepped in afterward and completely turned the experience around. He took the time to listen to everything that had happened, acknowledged the issues, and followed through exactly as promised. He coordinated repairs, provided a loaner vehicle, stayed in communication, and made sure every issue was fully resolved — including things discovered after I took the car home. Because of Bobby’s professionalism, accountability, and genuine effort to make things right, what could have been a one-star experience became a five-star one. This review is for Bobby and his handling of the situation.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Freak Thanksgiving snowstorm in Torrey, Utah, Capital Reef area. Snow and ice built up on passenger side window of our Prius overnight. Attacked the ice with the wrong end of a broom - not a good idea! Window dropped out of its track and would not roll up! Hours later, in the cold and wind, with the help of a bunch of suction cups and several assorted rolls of tape we headed back to Salt Lake where we called Performance. They picked the car up the next morning and brought it back the following day - healed! Bless you Performance Toyota of Bountiful! The turkey was superb as well!

Freak Thanksgiving snowstorm in Torrey, Utah, Capital Reef area. Snow and ice built up on passenger side window of our Prius overnight. Attacked the ice with the wrong end of a broom - not a good idea! Window dropped out of its track and would not roll up! Hours later, in the cold and wind, with the help of a bunch of suction cups and several assorted rolls of tape we headed back to Salt Lake where we called Performance. They picked the car up the next morning and brought it back the following day - healed! Bless you Performance Toyota of Bountiful! The turkey was superb as well!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thanks for sharing your experience, Mgbill! We're thrilled to hear that we could help get your Prius back in shape after that unexpected snowstorm. It’s great to know you enjoyed your Thanksgiving too. Safe travels, and we’re here for any future needs!

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We had a great experience with Performance Toyota in Bountiful. We worked with David Lopez, Phil, and Angie to decide on and purchase our Rav 4. They made every effort to help us get what we wanted in a budget that worked for us. They went above and beyond to find solutions and ensure that we were happy and confident with our purchase. Thanks to everyone that worked in our behalf! We love our vehicle.

We had a great experience with Performance Toyota in Bountiful. We worked with David Lopez, Phil, and Angie to decide on and purchase our Rav 4. They made every effort to help us get what we wanted in a budget that worked for us. They went above and beyond to find solutions and ensure that we were happy and confident with our purchase. Thanks to everyone that worked in our behalf! We love our vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you, Denise! We're thrilled to hear about your positive experience with David, Phil, and Angie. Our team is dedicated to helping our customers find the perfect vehicle within their budget. Enjoy your new Rav 4, and we appreciate your kind words!

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I had a problem with a communication module on my 2023 Toyota Tacoma.. Service Advisor John Judkins was superb. He showed genuine interest in solving the problem and exhibited great follow through. After a a couple of days it was determined that my truck needed a new computer and service module which had to be ordered. The technician was able to install the hardware in great time, and it solved the issue. Gratefully my truck was still under warranty. I had given another Toyota Dealer north of Performance Toyota but the Service Advisor did not show real interest in solving the problem. Performance Toyota Bountiful Service Advisors generally show great interest and willingness to help. John Judkins literally made my day.

I had a problem with a communication module on my 2023 Toyota Tacoma.. Service Advisor John Judkins was superb. He showed genuine interest in solving the problem and exhibited great follow through. After a a couple of days it was determined that my truck needed a new computer and service module which had to be ordered. The technician was able to install the hardware in great time, and it solved the issue. Gratefully my truck was still under warranty. I had given another Toyota Dealer north of Performance Toyota but the Service Advisor did not show real interest in solving the problem. Performance Toyota Bountiful Service Advisors generally show great interest and willingness to help. John Judkins literally made my day.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the fantastic feedback, Ron! We're thrilled to hear about your positive experience with John and our service team. It's great to know we could help resolve your issue quickly. Your satisfaction is our top priority, and we appreciate you choosing us for your Toyota needs!

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