Performance Toyota Bountiful

We got a great deal! :) Toyota of Bountiful did a great job about addressing our concerns. They have an awesome set up there even for the kids that made things a little easier. Thanks you guys for having the amenities for the kids. It really did help out alot.

I gave the Toyota of Bountiful an excellent review because I felt like the service and care I received was superb. I walked into their service center to purchase new tires on my 2008 4-Runner and ended up leaving with a new 2013 4-runner. It was a no-pressure decision for me to purchase the new car, I went in to explore my options and was pleased with the results. Scott was very friendly and knowledgeable about the vehicle and made the buying experience enjoyable.

Since I live in the in the southwest corner of the Salt Lake valley, I didn't really want to go all the way out to Bountiful to look at a car, especially since there are two Toyota dealerships closer. After shopping around online, it was obvious that the best deals were at Toyota Bountiful so I thought I'd give it a shot. I sent a general email expressing interest in a vehicle and almost immediately I was getting emails and texts back answering all the questions I had. The salesman I worked with, Josh, clearly made an effort to be available on the phone for me though I'm sure he had other business to attend to. When I got to the dealership Josh was ready for my wife and me and brought us through the whole process really smoothly. He was such a pleasure to do business with because we never felt pressured and he was so easy going. After that I was very surprised at the speed with which the finance manager Weston was able to put our deal together for us. I felt very comfortable with him because he just exuded this supreme air of experience and knowledge. Both Josh and Weston made me feel like I was in very good hands with Toyota and that they would be there to help me out with anything in the future. I am really happy with the purchase I made, though my wife is now bugging me to get her a matching vehicle...in powder blue. Not going to happen.

It was a good experience, in that I was helped with what I was looking for, had my questions answered, and overall did not have to wait long for the whole process to complete.

I came on to the lot not really knowing what to expect. I told Fransico what I would like to put down and he showed me some of better options for me. In the end I ended getting a new car far cheaper than I would have otherwise. They worked with me and tried to understand my situation and gave me discounts that would apply to me. Overall it was a great experience. My only hope is that you give these people raises because you should have them staffed for as long as possible.

I totaled my 2006 Subaru last week, Jason Long picked me up in a 2010 Prius I was interested in. After test driving it he wanted to show me the new 2013 Prius Persona. The leather, sound system and navigation blew my mind. I worked with Clay Charlesworth on getting the car into a price range I could afford. 2 and a half hours after getting picked up at my house I was driving away in new Prius. They came down on their price 3 times for me! I'll be back at the dealership in 5,000 miles to get my ToyotaCare service. I highly recommend Toyota Bountiful, they will work with you!

The over all experience was great at Toyota Bountiful. Ramon was very helpful and didn't pressure or push us to a decision. He did an excellent job assisting us and answering all our questions. Also Kelsey made the finance part of the sale quick and easy and was great to work with. One thing I am impressed with over all is your used car 110 point inspection that you don't have to do but you do anyway. Because of this I was happy to find out you are replacing my tires and my rear brakes. You didn't have to but because of the high standards you have with your used cars it was very welcome news. If this is the level of detail and service you offer to all used cars you might of gained a repeat customer for the years to come. Thanks again for a great experience. Richie Harris

I purchased my new, Toyota Prius in 2010 from a currently-out-of-business Toyota dealership (which was later bought by Toyota Bountiful). When I purchased my Prius, the old dealer sold me a leather seat package which they fulfilled (customized and installed) by a local, third party contractor. A few years later, part of that customized seat package (leather door panels) failed. I took my car back to Toyota Bountiful. Despite being out of warranty, Toyota Bountiful representatives agreed to cover half the cost of the panel replacement. They didn't have to do so. The product was out of warranty. The package was sold by a former Toyota dealership. They were gracious in backing me and in choosing to help out. During installation, we noticed that the newly ordered door panel didn't match the other, existing door panels. The existing panels were some sort of real or faux leather. The replacement panel was made out of some sort of cloth. This is when the Toyota Bountiful service manager, Mike Kasparian, got involved. Mr. Kasparian spent a day researching the issue and found that the replacement panel was indeed correct for this car. Further, his research uncovered the fact that the previous Toyota dealership had a contractor customize the panel when I purchased the car. Mr. Kasparian stood behind me all the way. Even though he didn't have to, he agreed to cover the cost of customizing the new door panel to match my three original panels. He called the manager of the local, third party company that customized my original panels, arranging for them to perform the upgrade. He even went so far to offer that I drop off my car at his dealership so that his team could then deliver my car to the third party company, have it repaired, and then return it to me. Wow! I am exceptionally pleased with Mr. Kasparian's willingness to back his product (and even the product of a former dealer). He clearly provided a level of service that one could only hope for.

Classic Bait and Switch On March 22, 2013 I contacted Toyota of Bountiful to verify if they had a Toyota Tundra on their lot which they had advertised on their Web site. I spoke with a representative via Instant Message and called a Sales Representative to make sure that it was available before driving to test drive and possibly buy it. The Instant Message rep said it was there, the Sales Rep said it was there and about 15 minutes later the Sales Manager called me and also confirmed it was in stock. With high hopes I drove to the lot with the intention of purchasing the truck that the Web site and three separate employees said was there. Oddly enough no one could seem to find it; the truck simply did not exist. There was however a truck which cost $10,000 more available; would I like to purchase it instead? I declined their offer to buy and attempted to leave, only to be told that they would be sure to work with me. I agreed to stay for a while to see what could be done. The entire time was spent looking at the truck I wanted to trade in, which I found odd seeing as I had a trade in offer from Auto Trader .com and felt it was reasonable. The Sales rep kept asking me if they could get the numbers to work out would I buy a truck. The only problem was they did not have nor could they seem to find the truck or a similarly equipped and priced truck that I was interested in buying. I finally gave up and had to ask at least four separate times to get my keys back so I could leave. It was frustrating at the lack of response to return my property so I could leave. My wife and I felt like we were being held prisoners. The Sales rep and Sales manager finally apologized and promised to follow up with my after locating a vehicle that I would be interested in purchasing. They assured me that they would be able to make me a “great deal”. They also promised to call me with the details of the trade in offer and pricing of the truck that I went to see, which still could not be located, even at other dealerships. The following day I received a voice message saying “I hope we can work with you to buy that truck, if not we hope you can find another dealer to work with”. Still not knowing or wanting to find out if they had a truck in stock that I wanted to purchase, I went to Mark Miller Toyota. Mark Miller Toyota went above and beyond my expectations! Not only were they able to find a truck I wanted, they paid to have it delivered from another dealership located out of state. The process was quick easy and painless. It is how I expected to be treated at Toyota Bountiful.

My car started making a terrifying noise while driving on the freeway. I pulled off and made it in to Toyota Bountiful's service bay. TJ was able to help me really quickly even though there were a few other customers ahead of me. I knew my CV joint was needing some attention, but found out my axle needed to be completely replaced. Michelle Zollinger was really reassuring with the news of this repair, and told me it wouldn't be too bad! Toyota Bountiful had a really nice waiting area, clean facilities, and everyone was pretty friendly while I waited. They were done with the repair faster than I expected, and I was pleasantly met with a bill smaller than I was expecting! How's that for customer service!? I was able to be back on the road, and feel so much safer driving home! Quick service, quality service, and a reasonable price... That is why I'm a Toyota Bountiful fan! Thanks to TJ and Michelle for being so accommodating and providing first-rate customer satisfaction!!! I owe some handshakes to you guys, I'll be back!