Reviews
Great Service!
I purchased my 2010 Lincoln Navigator L in Chicago IL and brought it to Dave Sinclair to have it checked out and purchase an extended warranty. Their computers were down for maintenance at the moment and I was going to have to come back (which was not an option for me). The Service Warranty rep. Came out to my vehicle took pictures of my mileage (which was less than 100k at that point) and assured me all was well. Well it was better than that because by the time he got back to his desk the system was back up and running, problem solved warranty acquired. A few months later my load leveling sensors went out for my rear end (Lincoln does not produce them any more) my service tech Alex found a set of high quality aftermarket sensors and made the repair. This was the second time that The Dave Sinclair Service Team went above and beyond to repair my vehicle (they previously had a hard time finding my drivers side mirror that would no longer fold automatically). While they may be understaffed (pandemic related) and parts are slow in coming they won't make you an appointment without having your parts or an expected delivery date and they are extremely courteous.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Darron, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great purchase experience - loved every minute
Have done business with the Sinclair Group for many years and they are by far the best in the business. James, Megan, and Terry made the process of the purchase of my wife's vehicle during a very troubling time for us very easy - they truly went above and beyond and I can't recommend them enough as they're great people. Love our Aviator, looking forward to more...
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your wonderful response to the quality of service our Staff provides! Thank you so much for being one of our valued guests and we look forward to your next visit!
2022 Nautilus
I received the best deal I?ve ever gotten and have been trading since 1972. They were kind efficient very reasonable and the salesman had everything ready to talk about when we arrived. We were very happy with everything about the trad and new car deal and especially the new Nautilus.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ricky, thank you for taking the time out of your day to tell us about your experience. We hope to be of service to you again! Take care!
Getting Jeep road ready
My jeep had trouble shifting for the first 2 years I've had it. Sent my jeep to get travel ready(oil change, brake check, fluids), and it came back to me with NO SHIFTING PROBLEM. Incredibly happy with my service!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks
Great service and on time. Nice people and friendly
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Richard, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Excellent Service Department
Matt and Alex in the service department were both very helpful and informative. They were both friendly and professional. I have no complaints about the service department.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent service, Dave Sinclair Lincoln
Recently had 15,000 mile service on my 2017 Ford Transit Connect. Always receive excellent service at Dave Sinclair Lincoln. Really appreciate the complimentary car wash. All service people & especially Matt Hackney the manager make sure everything is handled correctly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Marilyn, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Dave Sinclair Lincoln, we value our customers and we look forward to seeing you on your next visit. Take care!
I would never do business with these people . The way...
I would never do business with these people . The way they treat their employees is mind-blowing the upper management will purposely sabotage their employees work and call it a test . For an employer to do this is just unconscionable . Just think if they do this to an employee what are they doing to you . Think about it.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Used car purchase
Easy straightforward buying process. Treated fairly and respectfully, no change in numbers and very good value for our trade.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi David, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
MRDON
My Lincoln is everything I expected it to be and the dealer has been special.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase