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Lithia Toyota of Billings

(1,269 reviews)
Sales hours: 11:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 state dealer award
View 12 awards
2024 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2016 state dealer award 2015 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 504-6087 (888) 504-6087
Used (888) 836-0224 (888) 836-0224
Service (888) 461-9896 (888) 461-9896

Reviews

(1,269 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Toyota of Billings from DealerRater.

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When asking questions about financing a new car, I was

When asking questions about financing a new car, I was talking to Dominick. He was very good at explaining everything to me. I am on a fixed income and still deciding.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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I'm trying to see if I can afford to buy a Toyota.

I'm trying to see if I can afford to buy a Toyota. Terence Brake was so helpful and patient. I'll definitely come back to see Terence when I'm ready to buy.

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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I've purchased my last 3 cars at Lithia Toyota with

I've purchased my last 3 cars at Lithia Toyota with Kristin. She is a pleasure to work with! She's kind, knowledgable and very professional. Even after purchasing my vehicles, I feel very comfortable going in and asking her for help. She's always been very accommodating! Thanks, Kristin, for making my vehicle purchases easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great help when we traveled through Billings.

Great help when we traveled through Billings. It was late and Clinton and Shawn were there and gave us information about other MT dealerships with services for our new Prius that requires maintenance. They had no openings for 4 days. Thank you both for easing our minds and helping us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you so much for your kind words, Mary! We're glad Clinton and Shawn were able to help during your travels. If there's ever anything else we can assist with here at Lithia Toyota of Billings, don’t hesitate to reach out. Safe travels!

Lithia Toyota of Billings is our closest dealership for

Lithia Toyota of Billings is our closest dealership for Toyotas. I am looking for a front wheel drive small SUV to regularly tow across country behind my RV. I am especially interested in the Corolla Cross. I saw only AWDs on this dealer's website, so I called Sales and was connected with a female, possibly Larissa. When I explained that I was looking for a FWD and not an AWD, she basically said that we can't buy those in Montana due to the weather - but that I could go to California to get one. That's it! No discussion or other options. Just (and I'm paraphrasing) "you're stupid; and you can just forget that idea!". For years, I drove rear wheel drives as well as a FWD Celica ST up and down the mountains in Pennsylvania (in more snow than I've encountered here in southcentral MT). But, in the case of Lithia (or at least this "sales" rep), the customer is wrong! And, oh by the way, there is one listed at Rock Springs Toyota in Wyoming (albeit southern WY). I guess the weather is better there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

Colleen, I'm sorry to hear about your experience. We strive for helpful and respectful interactions with all customers, so I apologize if this wasn't reflected during your call. If you'd like to discuss further options or have any questions, please feel free to reach out to me directly. Clinton Shelton - General Sales Manager - cshelton@lithia.com

TJ was incredibly helpful and wonderful to work with, a

TJ was incredibly helpful and wonderful to work with, a great communicator and we’re grateful for his help!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We're delighted to hear that TJ provided such helpful service at Lithia Toyota of Billings! Thank you for sharing your positive experience with us.

Everyone was amazing and very helpful in this process.

Everyone was amazing and very helpful in this process. TJ did a great job of communicating with me and being transparent about pricing and details with the vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Tjsmith, thank you for the fantastic feedback! We're delighted to hear that TJ and our team at Lithia Toyota of Billings provided such helpful service. Enjoy your new vehicle!

You know something is meant for you when the process is

You know something is meant for you when the process is smooth. Butter sums up my experience with TJ at Lithia Toyota in Billings. I couldn't have asked for a better experience.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We're delighted to hear that TJ made your experience at Lithia Toyota of Billings as smooth as butter! Thank you for sharing this wonderful feedback, and we hope you're enjoying your new vehicle.

I had the pleasure of working with Shane in purchasing my

I had the pleasure of working with Shane in purchasing my Toyota Tundra. He went out of his way, and above and beyond to listen to what I wanted, and bent over backward to earn my business. This experience at Lithia has been my best car buying experience ever. Thank you Shane!!!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Jennifer, we're delighted to hear that Shane made your car buying experience at Lithia Toyota of Billings exceptional! Thank you for sharing your positive feedback and enjoy your new Toyota Tundra!

Amazing car buying experience!

Amazing car buying experience! Taylor Bromgard from the sales team is fantastic. From start to finish everything was beyond expectation. Highly recommended!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Aretha, we're delighted to hear that Taylor and the team at Lithia Toyota of Billings exceeded your expectations! Thank you for recommending us, and enjoy your new car!