Reviews
Lithia Toyota of Billings is our closest dealership for
Lithia Toyota of Billings is our closest dealership for Toyotas. I am looking for a front wheel drive small SUV to regularly tow across country behind my RV. I am especially interested in the Corolla Cross. I saw only AWDs on this dealer's website, so I called Sales and was connected with a female, possibly Larissa. When I explained that I was looking for a FWD and not an AWD, she basically said that we can't buy those in Montana due to the weather - but that I could go to California to get one. That's it! No discussion or other options. Just (and I'm paraphrasing) "you're stupid; and you can just forget that idea!". For years, I drove rear wheel drives as well as a FWD Celica ST up and down the mountains in Pennsylvania (in more snow than I've encountered here in southcentral MT). But, in the case of Lithia (or at least this "sales" rep), the customer is wrong! And, oh by the way, there is one listed at Rock Springs Toyota in Wyoming (albeit southern WY). I guess the weather is better there.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Colleen, I'm sorry to hear about your experience. We strive for helpful and respectful interactions with all customers, so I apologize if this wasn't reflected during your call. If you'd like to discuss further options or have any questions, please feel free to reach out to me directly. Clinton Shelton - General Sales Manager - cshelton@lithia.com
TJ was incredibly helpful and wonderful to work with, a
TJ was incredibly helpful and wonderful to work with, a great communicator and we’re grateful for his help!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that TJ provided such helpful service at Lithia Toyota of Billings! Thank you for sharing your positive experience with us.
Everyone was amazing and very helpful in this process.
Everyone was amazing and very helpful in this process. TJ did a great job of communicating with me and being transparent about pricing and details with the vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tjsmith, thank you for the fantastic feedback! We're delighted to hear that TJ and our team at Lithia Toyota of Billings provided such helpful service. Enjoy your new vehicle!
You know something is meant for you when the process is
You know something is meant for you when the process is smooth. Butter sums up my experience with TJ at Lithia Toyota in Billings. I couldn't have asked for a better experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that TJ made your experience at Lithia Toyota of Billings as smooth as butter! Thank you for sharing this wonderful feedback, and we hope you're enjoying your new vehicle.
I had the pleasure of working with Shane in purchasing my
I had the pleasure of working with Shane in purchasing my Toyota Tundra. He went out of his way, and above and beyond to listen to what I wanted, and bent over backward to earn my business. This experience at Lithia has been my best car buying experience ever. Thank you Shane!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jennifer, we're delighted to hear that Shane made your car buying experience at Lithia Toyota of Billings exceptional! Thank you for sharing your positive feedback and enjoy your new Toyota Tundra!
Amazing car buying experience!
Amazing car buying experience! Taylor Bromgard from the sales team is fantastic. From start to finish everything was beyond expectation. Highly recommended!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Aretha, we're delighted to hear that Taylor and the team at Lithia Toyota of Billings exceeded your expectations! Thank you for recommending us, and enjoy your new car!
I called multiple times over the span of two months to
I called multiple times over the span of two months to the finance department to get a refund on warranties for a vehicle we sold. No response. We finally got a hold of someone and now they will only give us a refund on the warranty going back 1 month even though we started called them two months ago. This is ridiculous. Stay away from this dealership, this is horrible customer service and we should get a full refund
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Ashley, Thank you for reaching out and sharing your concerns. I apologize for any inconvenience caused by the lack of communication you experienced. We will be sure to look into this. In the meantime, please contact me so that we can explore available options. Clinton Shelton - General Sales Manager - cshelton@lithia.com
I called multiple times over the span of two months to
I called multiple times over the span of two months to the finance department to get a refund on warranties for a vehicle we sold. No response. We finally got a hold of someone and now they will only give us a refund on the warranty going back 1 month even though we started called them two months ago. This is ridiculous. Stay away from this dealership, this is horrible customer service and we should get a full refund
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Ashley, Thank you for reaching out and sharing your concerns. I apologize for any inconvenience caused by the lack of communication you experienced. We will be sure to look into this. In the meantime, please contact me so that we can explore available options. Clinton Shelton - General Sales Manager - cshelton@lithia.com
Working with TJ and Sarah at Lithia Toyota was a
Working with TJ and Sarah at Lithia Toyota was a pleasure. I live out of state, making it a little more difficult. However, they did a super job and made it as painless as possible. I highly recommend buying from Lithia Toyota.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jay, we're delighted to hear that TJ and Sarah made your out-of-state purchase a smooth experience at Lithia Toyota of Billings. Thank you for recommending us! Safe travels with your new vehicle!
Tj was great!
Tj was great! I felt there was transparency, meaning I believed what he told me. Buying a car is hard. Glad it all worked out.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that TJ provided a transparent and smooth car-buying experience at Lithia Toyota of Billings. Thank you for choosing us, and enjoy your new vehicle!