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Lithia Toyota of Billings

(1,265 reviews)
Sales hours: 11:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 state dealer award
View 12 awards
2024 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2016 state dealer award 2015 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 504-6087 (888) 504-6087
Used (888) 836-0224 (888) 836-0224
Service (888) 461-9896 (888) 461-9896

Reviews

(1,265 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Toyota of Billings from DealerRater.

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Hospitable Service

The service team was so hospitable and even pulled my car in out of the rain when they were done so I could put my baby in the car in the dry shop. They even gave him his own new toys to play with while we waited.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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lithia toyota of billings, 1532 grand avenue, 5910

you are 5 star all the way, what a great place to do business. I never was treated so special.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Oil Change

I came in for an oil change. The service was fast and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Oil Service

Was in for oil change and 30,000 mile service. Overall good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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2016 Tacoma

Salesman was excellent in laying out the features and how they worked. Low pressure sales approach which I appreciated. I had figured I would have to order to get the features I wanted, but they had it on the lot. Overall an outstanding experience that I will find easy to recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Lithia Toyota salesman Max

We had previously bought 2 vehicles from Lithia Toyota and have been very happy with the cars and the service. My husband was in a serious car accident with our 2014 Avalon and it was nothing short of a miracle that he survived. We chose to replace the totaled Avalon that was only a year old with another one. Max was our salesman and he was very pleasant and knowledgeable. Once we bought the vehicle he went the extra mile to accomodate us. I trust he will be with us after the sale. He was honest and very helpful. We were very impressed when he spent so much time with us going over each button. Thankyou Max.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Quick trip and worth it.

We drove up from Central Wyoming, because we saw the vehicle we had been looking for. Rick was there with it ready for us to test drive and in a short amount of time we were driving home in our 2013 Chrysler Town and Country. Could not be happier with the fast and friendly process!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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oil change lube and filter

The service department is always quickly available,helpful,helps arrange other work to be done at other vendors , and finishes work on time.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Evaluation of recent service

Basic maintenance plus tire rotation. Got to use a discount coupon on the tires rotation. Appreciated. Courteous. Welcoming. Timely.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good Experience

Jake Gruel was a pleasure to work with. He is very friendly, knows his product(s) and smiled the whole way thru the process. It was a quick process to get all the paperwork in order, as well. Even after the sale, Jake accomodated a couple special requests. Glad to have met and worked with him.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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