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Hendrick Kia of Cary

(682 reviews)
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award

Reviews

(682 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Kia of Cary from DealerRater.

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Randy Perry was very helpful and kind.

Randy Perry was very helpful and kind. Dealership is top notch! Will definitely be back if we need another lease vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Sueduhon, we're so glad that we were able to go above and beyond your expectations!

Ivey Johnson - the new Icon of car salespersons

My wife and I had the good fortune and pleasure to work with Ivey Johnson who made our experience of buying a vehicle as smooth and easy as taking a breathe of fresh air. It has been over a year since we purchased our Telluride and she continues to be a resource to us. She is a perfect 10 and would highly recommend her to anyone looking for a seamless experience purchasing a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Roger Mitchel, thank you for your praise and kind comments about our team!

My experience with Hendrick Kia was the most superior

My experience with Hendrick Kia was the most superior dealer experience I've ever had! The team was attentive without being pushy, they were knowledgeable and didn't treat me like they thought I was stupid. I actually had FUN buying a new car. Thanks, Chris and Matthew!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Scarlettbraden, we are very happy we could provide you with a positive experience!

Kia of Cary is AWESOME

My last review saved improperly. Ivy and the team from Kia of Cary were awesome! Knowledgeable, kind, and super easy to work with. I will be back to do business with them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Nicholasbroccolo, we're happy you found our staff to be so supportive during your experience here at Hendrick Kia of Cary. We hope to be of service to you again in the future. Best wishes, Hendrick Kia of Cary

Excellent Service

Mr. Rushil help me setting my new phone, He was not my salesman but he help me to do it. this is the reason why I loved to recognize him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Marta Izquierdo123, we're happy you found our staff to be so supportive during your experience here at Hendrick Kia of Cary!

Mr. Rushil help me setting my new phone, He was not my

Mr. Rushil help me setting my new phone, He was not my salesman but he help me to do it. this is the reason why I loved to recognize him

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Marta.izquierdo123, we are glad we could help!

When you are shopping for a vehicle go see Ivy Johnson.

When you are shopping for a vehicle go see Ivy Johnson. She is caring, patient and extremely knowledgeable. Ivy will provide the best service and most fun buying a car you’ve ever had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Dl, thank you so much for your positive comments about Hendrick Kia of Cary!

We had an amazing experience with Hendricks Kia of Cary.

We had an amazing experience with Hendricks Kia of Cary. Chris P. was extremely helpful and knowledgeable of our new Telluride. He knew exactly who to talk to and was able to help get us an amazing deal on our new car. Everyone who we worked with at the dealership was super helpful and willing to go the extra mile for us. 100% recommend Chris and his associates to our friends and family!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Awaldvogel86, we are very happy we could provide you with a positive experience!

When my 2015 Kia Sorento engine failed, John Sullivan in

When my 2015 Kia Sorento engine failed, John Sullivan in the service department knew just what to do. He knew about a manufacturer’s defect that had caused similar Sorento engines to fail, so he submitted an application to Kia for a free replacement. Not wanting to overpromise and under-deliver, he set the expectation of a 3-5 week turnaround process, IF I was approved. In fact, he submitted the application so quickly, and the service department acted on the approval so rapidly, that my Kia was ready in a week and a half - plus the service department did an extra unrelated repair, just as a gesture of good will. I’ve been alive on this planet for a long time, and I’ve never heard of a car dealership going to such great lengths to help a customer in need. Now I have a used Kia with a brand new engine that has maybe 180 miles on it. Thank you, Mr. Sullivan, and thank you Hendrick Kia of Cary, for putting the only family car we own back on the road so quickly. If you don’t go to Hendrick Kia for your vehicle needs, at some point down the line you’ll probably wish you had. I can’t recommend them highly enough!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jeff B, we're glad you had such a wonderful experience with us!

Chris P was amazing.

Chris P was amazing. He listened to our concerns, cleared our misbeliefs and was instrumental in crafting a solution for us. He is an example of exemplary customer service. I would recommend my family and friends to Hendrick Kia, Mr. Hendrick after this experience 👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Amit_01990! We're so happy we were able to help you out!