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Pepe Cadillac

(1,091 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 9:00am–2:00pm
Sunday Closed Closed

Reviews

(1,091 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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FROM THE TIME I CALLED TILL I DROVE AWAY WITH MY NEW CAR...

FROM THE TIME I CALLED TILL I DROVE AWAY WITH MY NEW CAR ALL THE EMPLOYEES WERE GREAT. I CALLED TO GET SOME INFORMATION ON THE CAR I WAS LOOKING FOR THE GUY ON THE PHONE WAS A GREAT HELP. WHEN I WENT TO THE DEALER PAUL TONER MET ME AND WAS VERY ACCOMODATING AND SET ME UP WITH DAVID PERSAUD WHO WAS VERY KNOWLEDGEABLE AND A FRIENDLY GUY. THE BEST PART WAS NO ONE WAS PUSHY. A LOT OF DEALERSHIPS YOU FEEL LIKE RUNNING OUT BECAUSE THEY ARE PUSHING TO SELL, MAKES YOU VERY UNCOMFORTABLE. THIS IS OUR SECOND CAR FROM PEPE. THANKS, ANTHONY

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

David is very professional, answers questions accurately...

David is very professional, answers questions accurately and completely, and was genuinely concerned that I was completely satisfied in all aspects of the purchase. Understands and teaches the technical aspects of the car effectively. All this and a great price. What more could one want. Highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I would highly recommend this dealership and especially...

I would highly recommend this dealership and especially my sales person David Persaud. He got me the perfect truck for the perfect price. The dealership was clean and very inviting. I would definitely buy from them again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

David Persaud and the staff at Pepe Cadillac were...

David Persaud and the staff at Pepe Cadillac were professional, knowledgable and very thorough. We truly appreciated the professionalism. Looking forward to an enjoyable experience with Pepe Cadillac.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I was shopping around for 2 months looking for my dream...

I was shopping around for 2 months looking for my dream car. Come to find out, I couldn't afford it. Then I come across the same car I had but a 2012. I went looking at different dealers because Pepe didn't "have" what I wanted in the color and options. I search different Cadi dealers and plus Pepe's other franchise showrooms. I "settled" on my 2012 CTS fully loaded in White with Beige interior. I spoke to David that I saw what I wanted somewhere else. He said "I got you" He went out and got me what I wanted and gave me a better deal than anyone else. I have used this dealership to service my Cadillacs (I have 2), but never purchased any of them from here. Until today. I am very pleased with my car and the professionalism of my salesman (David) and the entire Pepe dealership. I have recommended my friends for service, now I can do the same for sales.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Exceptional sales and delivery experience. Staff was...

Exceptional sales and delivery experience. Staff was courteous, knowledgeable and exceptionally responsive. I will definitely be a repeat customer. David was thorough, caring, and understood my needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I am very glad that I chose Pepe Cadillac on Central...

I am very glad that I chose Pepe Cadillac on Central Avenue in Yonkers to lease my 2012 Cadillac SRX . I worked with David Persaud who was always happy to answer all of my questions and walked me through the process of leasing, the pricing, and all the details of getting me into my new car. I called him many times with lots of questions and if he was not available at the time he always returned the phone call the same day which helped speed up the process. My husband and I told him what features we needed and what our budget was and he worked diligently to get us to a price that we were comfortable with. Pepe Cadillac is a customer friendly dealership that made the entire process enjoyable and exciting! Jennie Perritano White Plains, NY

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jeff Glass @ sales was great and the service I received...

Jeff Glass @ sales was great and the service I received from Marc Chandler was awsome. This is the best service I ever had cant wait for the new location. best of luck James Gabbamonte

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I am very happy with the service, kindness and...

I am very happy with the service, kindness and professionalism of Pepe Cadillac. Last year I leased a 2011 Cadillac SRX from Pepe. Kenny was my sales representative. He was very honest with me and I never felt pressured into purchasing a vehicle. Although the SRX is a wonderful car, it was not my dream vehicle. This year I received a telephone call from Jasmine about possibly trading in the SRX and getting my dream vehicle an Escalde. Jasmine was very courteous and patient. She explained the entire process from start to finish. She made my appointment to see Kenny the same day and I was very impressed that he remembered our first meeting with the SRX. Long story short I purchased a 2010 Escalade for a great price. And with the assistance of Kenny and Barry I got an excellent warranty package. I highly recommend anyone looking for a reliable, friendly car dealership to buy from Pepe. It is truly a dealership that stands by their name and product.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Wasted my time , I was willing to travel 1hour for the...

Wasted my time , I was willing to travel 1hour for the right price that was agreed on over the phone. I should have known a typical car salesman never tells the truth. Went thru all the credit check, deposit, agreed on price, and guess what,tried to play dumb. Next day calls me to say car is ready everything is good to go, but leaves out one big option we discussed in price. Then lied about what we agreed on. Why can't salesmen just stick to their word, and if not just tell me we can't match that price!!!! Would NEVER go or recommend this dealer to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

My name is Robinson Rodriguez. I am writing to you because we do not take these situations lightly. I sincerely apologize for any inconvenience you may have experienced. We appreciate your feedback and we would like the opportunity to try and rectify your situation. It seems that there was a misunderstanding on our end with the type of DVD player you requested in the vehicle. There are two types available on the vehicle, one that is standard equipment and one that is an option. After speaking with you on the phone it was clear to our sales representative that it was the one that is an option that you were interested in, he then proceeded to try to acquire a vehicle with that option. He was unsuccessful, unfortunately there is no vehicles within 500 miles that match the color, trim level and options you are interested in. One of the options we have is installing the rear entertainment system for you, and the other is searching for the same vehicle with the same options in a different color as he mention to you on the phone. Our main goal is to provide our potential customers with the most convenient way to purchase a vehicle, this is why we always make sure that we confirm all of the information with the customers before they walk in to our dealership. Any further information you can give me, so that I may deal with this situation would be appreciated. You may email back to me in confidence or call me as I want to make sure that you are completely satisfied.

Dealer response

The General Manager has informed me that he is personally folling up with you and taking care of this situation. He asked me to express to you that you can call him with no hesitation if you have any questions. Thank you again.